TS1389 iTunes song won't play says it's says This computer is not authorized to play but the rest of the album works that I paid for

Bought an album on iTunes. One of the 27 tracks on the album won't play. Get a pop up window saying - "This computer is not authorized to play "All Time High". Would you like to authorize it?"
I sign in with my Apple ID and password and then I get the message saying "This computer is already authorized."
How can I play the track?

Click here and request assistance.
(71848)

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HT1725 can I delete an album from my computer and re-download from my purchases? I bought an album and some of the songs only play partof the way through and some won't play at all. One of them says this computer is not authorized to play this trac.

can I delete an album from my computer and re-download from my purchases? I bought an album and some of the songs only play partof the way through and some won't play at all. One of them says this computer is not authorized to play this trac.

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks only from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to restart iTunes. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

TS1389 when i changed my browser to IE 8, I am no longer able to play the songs I purchased. I keep getting a dialog box saying "this computer is not authorized to play this song. Would you like to authorize it? The box has an old apple ID . How do I get

I try to play the Itunes song I purchased. I have a new computer, another internet provider since I purchased the songs, and have switched to a new internet browser Internet Explorer 8. I keep getting a dialog box saying "this computer is not authorized to play the song. would you like to authorize it?
An old Apple ID popps up and I am asked for the old passwork which I no longer remember. I successfully changed to a new Apple ID and password.
when I enter that, a new dialog box appears, saying "this computer is already authorized." When I try to play the song the first box appears again,
I I go round over and over, with no success playing my songs. Can anybody out their resolve this? Thanks for any help

Were these songs purchased using another account?
" I opened a new iTunes account and copied the files to the new account. "
Do you mean to a new library?
Account is a user neame and password with which you purchase content.
A library is your collection of media.

I have a 5th generation iPod nano. I downloaded an audiobook on Itunes. It will not let me sync saying this computer is not authorized. Anyone know what to do?

I have a 5th generation iPod nano. I downloaded an audiobook on Itunes. It will not let me sync saying this computer is not authorized. Anyone know what to do?

Move the cursor to the very top of the computer's screen, click on Store in the menu bar, and choose Authorize this Computer.
(119441)

When I try to play a movie I get an error saying this computer is not authorized when I sign in and authorize it i am told it is already authorized.

When I try to play a movie I get an error message saying the computer is not authorized to play the movie.
When I go to my account to authorize the computer it says this is already authorized.

Try deauthorizing the computer, logging out of the iTunes store, rebooting your PC, logging back into the iTunes store, and reauthorizing your computer.
Any luck there?
B-rock

I have one song from an album that I bought at itunes that won't play. Instead a dialog box comes up saying this computer is not authorized. When I put in my apple id and password, it says this computer is already authorized. How do I get this fixed?

This album is American Idol Top 4 Season 12 - the song that brings up the dialog box is Emotion by Candice Glover.
Is there a way to redown load the album with out repaying? Is that the best fix??
Thanks,
Scott

Delete the problem track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the track persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT1351 Itunes says that 96 of my songs cannot be synced on my ipod since this computer is not authorized. When I authorize it I am told that I have 5 computers. I only have one. please help

When I sync my ipod with itunes i am told that 96 of my songs are not authorized on this computer. I follow the directions to authorize and the message answers that I have 5 computers and this is the only one authorized. I only have one computer. How do I get itunes to sync those 96 songs???

Hi eversonjm,
Thanks for using Apple Support Communities. If you are out of authorizations but only have 1 computer, deauthorizing all computers and reauthorizing your correct computer might be a good idea. See this article for instructions:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
If after deauthorizing and reauthorizing your computer, you are still not authorized for the 96 songs, this article has some steps for seeing the account name that was used to purchase a song, in the event that a different account may have been used:
Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Cheers,
- Ari

Every time I try to down load Itunes I get a message saying installation package could not be opened . Verify the package exist that you can access it Contact vendor

Everytime I try to download iTunes I get this error message saying, "This Installation package could not be opened. Verify that the package exists and that you can access it.or contact the vendor to verify that this is a valid windows Installer package.

I had this same issue occur today during update, searched and finally tracked to problem with windows registry. Used online version of windows registry tool "Fix It" (can also download portable version for offline check. I selected Apple updater utility from list to fix and it did it's thing. Returned to my downloaded 10 iTunes adn isntalled perfectly fine.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Good luck. Worked for me back up and running.

HT4623 Hi I have iphone 4s and i am trying to upload photos from my computer but all the time it saying this computer is not authorized to for this purchase item. they ask me to store and authorize computer. then i go in store and authorize my computer bu

I am trying to uplod and its not happening. Please help

Hello AAnkush,
Thank you for providing the details of the issue you are experiencing with transferring your photos. I recommend following the steps in this article for the issue you are experiencing with the repeated prompts to authorize your computer:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Thank you for using Apple Support Communities.
Best,
Sheila M.

This computer is not authorized to play *name of song*

Every time i try to play a song i purchased from iTunes a message comes up saying "This computer is not authorized to play *name of song*. Would you like to authorize it?" after i enter my password and click authorize a message comes up saying "machine authorization was successful. you have authorized a total number of 2 out of your available 5. then when i go to play this song or any other song purchased on itunes the same message comes up. i would appreciate it greatly if anyone had a solution to this problem.

Hey adam mcnamee,
Are you sure your authosizing the the computer with the correct account? highlight the file>File>Get Info. The info window will tell you the account that purchased the song.
you can view the iTunes store support page here: http://www.apple.com/support/itunes/store/authorization/
Jason

I just downloaded I tunes on my new computer, I've had an apple I'd since the iPod mini came out, I signed in and went to download purchases from my iPhone. It downloads apps fine but when I click on a song it says "your computer is not authorized" ***??

I just downloaded I tunes on my new computer, I've had an apple I'd since the iPod mini came out, I signed in and went to download purchases from my iPhone. It downloads apps fine but when I click on a song it says "your computer is not authorized" ***??

Authorize the coumputer. Go to store in the top of the screen and authorize it.

TS1389 I am trying to download some ringtones from zedge. My wife has an iphone and has done this with no problem. she did the same with my iphone and my computer and it is not syncing. it says my computer is not authorized but it is & it's my only com

I am trying to download ringtones using Zedge. My wife had no problem doing t his and she set up my computer and my phone but it won't sync. says my computer is not authorized. She did the same steps on my computer and phone as she did on her computer and phone but mine not working. Help.

If you really are running OS 10.4.6 you have a long way to go!
So, assuming you are not, what version of OS X do you have?

This computer is not authorized to play filename .m4v

Hey all,
First post so be gentle.
I've attempted several times now to play my downloaded tv episodes from within itunes. When I click to play them I get a message saying "This computer is not authorized to play <filename>.m4v"
It then gives me an option to open itunes and wait for authorization. I wait and nothing happens. I just get a blank grey screen while the episode 'plays' in itunes. ( I say plays because I see the seconds and minutes counting down on the episode. I just don't hear or see anything, just a grey screen.
I've never really had issues in the past with itunes and videos, but admittedly I've not purchased any in a while. The music plays fine, it is only the videos that are bugging out on me.
So far I've tried:
-Unauthorizing and Reauthorizing my itunes. ( Can't unauthorize all machines since I'm still in the year timeframe )
-Upgrading Quicktime from 7.5.5 to 7.6
-Repairing Disk Permissions
-Steps in this article http://support.apple.com/kb/TS1389
-Upgrading my video card drivers.
-Upgrading itunes
Any other ideas?

Same problem. I went on a shopping spree and downloaded some TV shows, left them downloading overnight. Next day I go to play them and iTunes claims the computer is not authorized (which it is), I input my password, then it tells me it was already authorized along with my other computer.
The video then comes up grey with no sound. The timeline runs but that's about it. Ironically though, I can play it through my iPhone after a synch.
Here's an image walkthrough:
http://img518.imageshack.us/img518/3927/itunesgreyissue.jpg
I uninstalled and reinstalled the latest quicktime. Did the same for iTunes after a restart (complete with deleting the com.apple.itunes files on the library. I also got rid of every video plugin I have such as DivX and Flip4Mac.
Nothing fixes the issue.

I purchased a song on itunes and when I play it, it says my computer is not authorized. A window pops to authorize my computer so I type in my account info and hit authorize. After that a window pops up saying it is already authorize but still won't play.

I purchased a song on itunes and when I play it, it says my computer is not authorized. A window pops to authorize my computer so I type in my account info and hit authorize. After that a window pops up saying it is already authorized but still won't play. None of this happens with any other songs on my itunes. I would just purchase the song again but I can't because every time I try to purchase it, the song says "play" next to it instead of "buy." When I hit play no music plays it just goes back to saying my computer is not authorized so I authorize it and it says it is already authorized then I click it again and it says my computer is not authorized. It's a never ending annoying circle. How can I get the song to play?

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

More than half of the songs I've downloaded recently will allow playback because it says my computer is not authorized. When i authorize it, iTunes says my computer is already authorized. But the song still won't play. What gives?

How does one fix the problem of iTunes saying my computer is not authorized to play songs I've recently purchased, even though I continue to sign in for authorization? This is bullcrap.

Okay, that sounds like the dodgy tracks have been getting damaged during the download.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

TS1389 iTunes song won't play says it's says This computer is not authorized to play but the rest of the album works that I paid for

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