TS1389 Similar problem with our iPad. Apps purchased with "old" USR name that is not an email address can not be updated. Free Apps update OK, but purchased ones show box asking for the non-email USR ID which Apple no longer recognizes. HELP
Have tried to get Apple Tech Support and local Apple techs to deal with this problem to no avail. Apple store "genius" throws up hands and says nothing can be done. Root of the problem seems to be that the old non-email AppleID is stuck in their system creating a catch22 that it appears as the account purchasing Apps, then is not recognized as a valid ID, and then disallows any attempt to change it to a recognized email address.
Consequence is that Apps appropriately purchased can not be updated. Apple store advises us to delete them and repurchase, but this seems more Windowsian than Applian. Any Ideas??
Hello J_DougBC,
Thank you for posting in the Apple Support Communities. I found an article that addresses Apple IDs that are different than the Primary Email Address on the account. You will need to go to https://appleid.apple.com/ to "Make your Apple ID and email address one and the same."
If your Apple ID and primary email address do not match, or they match but the email address is unverified, you can edit them.
1. Sign in to My Apple ID to manage your account information.
2. If you want to add and verify an email address that matches your Apple ID, follow the dialog box that says "Make your Apple ID and email address one and the same." This will automatically unverify that email address from any other Apple ID for which it was previously verified.
3. If you want to change your email address to one that does not match your Apple ID, click Edit next to your Primary Email Address. If this email address is already associated with another Apple ID, you will need to sign in with that Apple ID and delete it before you can add it to your preferred Apple ID.
Note: If you have an @me.com or @mac.com Apple ID and primary email address, you cannot edit your primary email address once it has been verified. To change your @me.com or @mac.com primary email address to another email address, contact Apple Support for assistance.
You can find the full article here:
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
I hope this helps get you back on track!
Best,
Sheila M.
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Go to http://appleid.apple.com and click 'Find your Apple ID'. Follow the instructions and hopefully you will be able to identify your ID.
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If this app was bought by your sister with her Apple ID, only her ID can update the app.
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Help
Hi Bill, again just trawling these forums in search of another prolem solution and ran over your post. I'm not sure if every problem reported in these forums requires removing the app's preferences or running a third party product that does it as well.. Sometimes it will work. Usually there's a process somewhere in Compressor or its subcomponents used in the OS that need to kicked in the arse or terminated and restarted or is handed a flawed structure it can't handle entirely and fails.
These failures are sometime echoed in /var/logs/folder/... or ~/Library/Logs/"this_application's.log" or ~/Library/LogsDiagnosticReports/"this_application's" dump. Yep u can view these with the /Applications/Utilities/Console.app or jump in to Qmaster through the Share Monitor.app as well.
Anyway not all these events get logged so sometimes it's difficult to know where to look especially with compressor and qmaster. Qmaster has its logs also in a temproary place then then are magically moved to /var/logs.
A good practice is to see if you can determine one of these flaws before getting the chainsaw and axe out for a "hack and bash session". Chances are you will have this again.
Elsewhere in these Apple Support forums and on the creativecow forums is a wealth of knowledge on compressor or Qmaster and other products. Always worth a simple Google search
Now, I'd propose that is likely that the current structure used by compressor and qmaster are in a less than optimum state!. Most of these are rebuilt if they are removed. All except the SETTINGS and LAYOUTS. So if you have any of your own settings, layouts or destinations and you dont want to lose them, go and make a second instance of these else where of fetch and reinstate them from Timemachine.app once you have restarted everthing after some suggestion I'm going to propose to you shortly.
The probable sources of state information may be deleted and Compressor and Qmaster can be started again. However before embarking on this easy walkthrough ......
Step 1: Stop Apple Qmaster your current host. (Compressor.app/Application Menu Apple Qmaster/Share This Computer / Setup tab/ and untick "Share This Computer").
count to 10 slowly and all the compressord tasks will stop. Qmasterd is still active...thats cool.
Step 2: QUIT Compressor.app on your current host.
Step 3: Make a second instance of your Compressor.app Settings , Destinations and Layouts: As stated a tonne of time in so many threads , that in Compressor 4, these structures for Qmaster and some of Compressors have been moved into the users home domain (i.e. ~/) in the ~/Library/Application Support/Compressor/Settings and ~/Library/Application Support/Compressor/Layouts directories. If you dont have any then move to the next step....
THerefore simply DUPLICATE or COPY them to another place such as your ~/Desktop. U can use the FINDER or simple unix cli commands such as:
cp -Rv ~/Library/Application\ Support/Compressor/Settings ~/Desktop
cp -Rv ~/Library/Application\ Support/Compressor/Layouts ~/Desktop
Step 4: remove | purge | delete compressors Lion/ML saved state.... ~/Library/Saved Application State/com.apple.Compressor.savedState
You can also remove the the saved state entry for Compressor.app so tha you wont be bothered with it trying to resstablish where it was when it failed or you last quit it.
rm ~/Library/Saved\ Application\ State/com.apple.Compressor.savedState or just selct and +del it in the trash (hold the OPTION key and select the Finder GO menu to access your homes ~/Library/)
After doing this you can basically destroy | delete | purge | remove your ~/Library/Application Support/Compressor and also your ~/Library/Application Support/Apple Qmaster directories
OK if you're up to it I will refer you to a post where this procedure is comprehensivley detailed. I'm fairly certain that when you follow this procedure and remove these compressor and Qmaster structure and restart then re-set up any clusters and networking, tha compressor will work amazingly well again.... probably like it used to.
Step 5: click over to ths apple forum post and follow the steps in there. No need to duplicate its contents here. The link is at https://discussions.apple.com/message/17356372#17356372%2317356372
Step n: well if you have returned to here hopefully compressor V4..app with Qmaster is running and its like brand new. 9 of 10 times this is the case.
Basically you have purged your current folders:
~/Library/Application Support/Compressor and
~/Library/Application Support/Apple Qmaster
Now a few more things to consider as mentioned in the post at https://discussions.apple.com/message/17356372#17356372%2317356372 is not to be too impatient. THese compressor and qmaster components take a little time to communicate and ready themselves. You will be able to see this via teh activity monitor.app and also right-gear-down on the compressor.app icon n the dock. Look for SERVICES. If you only have one, add some more in the qmaster prefs.
ALso make sure you c=can use Compressor.app / File /Mount Cluster Storage and tha you get a voluem for your cluster apearing in the list box.
No volume then qmaster is not set up.
You may have to do all the above again.
Lastly, the NETWORK settings used between hosts for Qmaster are often a point of noise and frustration. If u can disable your network just to get compressor/qmaster going on a single host. Often the comms causes a great deal of "waiting"scenarios in Compressor. U can see these in the Share Monitor.app.
Please report back you progress so tha others my benefit..
HTH
warwick -
I have photoshop 7 on my pc but have lost my original disk.... I went to update it and the update is not seeing the file on my pc... and it keeps asking for my disk.. but i can't find it...
How can i update it...Ah, you had Photoshop 7.0 working, and now it's not. I see that as a separate issue to updating it. I'm not sure why it would ask you to update it.
Do you know whether you have 7.0 or 7.0.1 at this point? You might be able to do a Properties function on Photoshp.exe and see that info.
You could make an attempt to reset Photoshop's preferences to defaults. Press and hold Control - Shift - Alt simultaneously immediately upon cold-starting Photoshop. If you get the keys down quickly enough - and you have to be really quick - it will prompt you to confirm deletion of your current preferences, which will lead to the establishment of a fresh default set. If it does not prompt you, you haven't been quick enough to get the keys down.
Only other thing that comes to mind is to use Windows System Restore to restore back to a restore point where Photoshop was working, or restore from a backup (you do make backups I hope).
If that fails, and you need to do a fresh install but no longer have the original disk and serial number I'm afraid you may be out of luck. There's no place I know of from which to download a fresh full copy of Photoshop 7.0.
-Noel -
Request to confirm my email address can not be responded to
Having registered I can not confirm my email address as requested as there is no response to clicking on the blue link in your message. VERY frustrating!
If you know the answers to your questions then follow the steps half-way down the HT5312 page that you posted from :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
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I need help I changed my credit card information to a card that active, now I can't even get a free app, it's telling my that I need to verify my information before I can make a purchase.... What's going on and how do I fix it??
HOW?? That's the million dollar question
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I had an app update a few days ago, iBooks and tried to install it on my iphone4s ios 6 and it said it could't be installed. But instead of it going away it now says it is installing and this had been going on for day. How can I delete this install? I have tried going to itunes but cannot find this....
Please help so I can get this off my phone and maybe try reinstalling it.....I had an app update a few days ago, iBooks and tried to install it on my iphone4s ios 6 and it said it could't be installed. But instead of it going away it now says it is installing and this had been going on for day. How can I delete this install? I have tried going to itunes but cannot find this....
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I used to share one apple ID/account with my ex but made a new one for myself recently and logged out of the old one but when I try to update my iBooks (only happens with this app)it asks for the other account's password(which my ex changed by now). I don't understand why this happens when I'm logged into my account and it only happens with that app. Please help, I need to update. :/
Content (apps, music, ibooks, films etc) is tied to the account that originally downloaded it, so if the iBooks app was downloaded using the account that you used to share with your ex then only that account can download updates to it. As it's a free app you could delete it and re-download it under your own account - and then re-download your ibooks into it (or copy the books to your computer's iTunes first via File > Transfer Purchases and then sync them back to the app).
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I bought an ipad2 from a private individual for my wife's birthday. When she tries to update an app, she is asked for the former owner's password, which we do not have. How can I fix this so it asks for her apple password?
If the app was bought with the formers owners Apple ID, you cannot update the app with her ID. Apps belong to the ID that was used to purchase them. The former owner should have erased the iPad before he sold it to you and his ID would not be popping up.
If these were apps that your wife bought, then her ID would be popping up, unless I am missing something. -
I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info??
This is the only way I now how to create an account without credit card info
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Bought new HP printer, go to eprintcenter.com
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I click , forgot password.
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It says my email address is already being used, ...by who ?
Who created this process ?J56, welcome to the forum.
I suggest that you contact Google Customer Service for help. They know their program best. They should be able to help you easily.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
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