TS1424 i bought a book and itunes charged me three times for the same book, how do i submit a claim to get the money back and where do i find then form

i bought a book and itunes charged me three times for the same book, how do i submit a claim to get the money back and where do i find then form

Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

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ITunes Charged me 9 times for 1 purchase and Support has not resolved it

iTunes charged me 9 times for a single transaction and I'm getting no where in getting it resolved.
Nov 21, 2005: Purchased Season 2 of Lost (videos) for $13.93
Nov 21-22 2005: Was charged over and over again, totaling 9 times for the single purchase
Nov 23: 2005: Initial contact to iTunes support; they tell me this is normal that small charges may be applied to your account as 'authorization requests' Of course, these weren't normal or small charges it was billing error that charged me 9 times for a single purchase.
After contacting them again to reiterate the fact that I was charged 9 times for the purchase, my mail is finally read and an acknowledgments is made that something went wrong. They tell me "We have investigated and resolved the issue you reported. Within 72 hours, you will receive a refund for the duplicate charges through your Paypal account, coming from the iTunes Music Store."
Nov 29 2005: I wait patiently beyond 72 hours for all the refunds to be put in place; some are completed but 2 charges still show. One at the time is valid, its the purchase I made. ** (Not valid today because the music shows as not payed for anymore) **
I contact Support on the 29th stating all of the refunds have not come in, they tell me there is nothing they can do and that I need to contact Paypal. "The best way to resolve this issue is to contact PayPal and advise them of the situation."
I talk to a senior person at Paypal and they tell me there is nothing they can do, that iTunes must issue the refund. Nice. Circles!
I write back again to iTunes Support stating that I had contact Paypal and they stated that there is nothing they can do regarding the refund, that Paypal needs to resolve the matter. iTunes writes back:
"We're sorry that you have experienced this problem with your PayPal account. Unfortunately, we will not be able to notify you when the matter is resolved. Our engineers are trying to correct the errors, and we hope to enable PayPal payment processing as soon as possible. We appreciate your patience."
OK, they at least acknowledge there is a problem (even if they are blaming it on Paypal) and that they are working on it.
Dec 05 2005: Follow up today to get a status as to when I will be refunded for their error, I get no update, only the following response:
"We apologize in the delays in processing this refund, and we thank you for your patience."
I follow up stating I would like the full amount refunded; it seems the original purchase is listed as not payed for so I can't even watch what I purchased! At this point I just
want to be refunded so I can cancel and delete my iTunes account.
Whats bad:
- Can't reject the charge on my cc since it will get rejected back to paypal, not iTunes/Apple (paypal will then likely just close my account and come after me for the money)
- Can't reject charges in paypal, they don't seem to do that
- iTunes/Apple support mails are incredibly canned responses and impersonal
- I'm at the mercy of iTunes/Apple in resolving this; there is no ETA for them to resolve this issue that they created.
- I've asked to be called regarding this matter and the requests have been ignored
Any advice to get this resolved would be appreciated. It is has been an incredibly frustrating experience; I don't much like the idea being forced to pay off a credit card charge for services that I have not actually received and which were charged to me in error.
Mac OS X (10.4.3)

This is EXACTLY what happened to me and many others. Tech support returned most of my money but not all of it. Figure that one out! It is clear no music is downloaded (or in queue), it is clear an unknown error message is produced, and it is clear we, the consumer, are still being charged anyway. Will Apple require a credit card from its customers and alienate those that do not wish to use a credit card? Will Apple insult its customers and make silly suggestions such as 'Use an iTunes gift card' in much the same way a forum moderator has already recommended?
I have an idea: Acknowledge the problem publicly (via email, for example) and fix it in a future update. Customers will be more understanding if they know there is a temporary problem and Apple is working hard to fix it. Oh, and return our money, please!
Windows XP Pro
Windows XP Pro

I bought an album on itunes and it didn't download yet but i didn't mean to buy it by any chance can i get my money back and if so how?

i bought an album on itunes and it didn't download yet but i didn't mean to buy it by any chance can i get my money back and if so how?

someone please help

HT203167 Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or on my itunes account, and itunes wants me to pay for them again. How do I get around this?

Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or my itunes account, and itunes wants me to pay for them again. How do I get around this? I've tried all the suggestions, and it's hugely frustrating.

If you are in the UK, and the film studio allows re-downloading, and you are signed in with the same account that you bought them with, then they might show under the Purchased link under Quinklinks on the right-hand side of the iTunes store home page for re-downloading - if they don't show then check to see if they are hidden (hiding and unhiding).
But you should be keeping and maintaining your own backup of your downloads and noy rely on being able to re-download any item as they are occasionally removed from the store by the content provider (film studio, tv company, record company etc).

HT204053 I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have a Phone support for this area)

I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)

Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account.

When I try to open my e-books I get a message saying cannot open because the license key is damaged. how do I either fix this or get my money back.

when I try to open my e-books I get a message saying it can't be done because the license key is damaged. How do I either fix this or get my money back. This is very frustrating and I will probably never buy an e-book again.

Go back to the earlier version 1.72 After wasting 2 days on the problem this solved it. This is thanks to another user - no thanks to Adobe.

I have a imac 10.6.8 with snow leopard. Just upgraded to iphoto 11 Now my computer keeps freezing up mostly if my iphone is connected. It even freezes in safari. Can i get my money back and unistall

I have a imac 10.6.8 with snow leopard. Just upgraded to iphoto 11 Now my computer keeps freezing up mostly if my iphone is connected. It even freezes in safari. Can i get my money back and unistall

This forum is for people to discuss issues with other users. Apple aren't here. No one here can give you your money back. So, contact the the App Store support, if that's where you bought it. There's a link on the right hand side of the App Store window.
Regards
TD

I got hacked and I lost $25 from a app, how do I get my money back and delete the app from my purchases?

I got hacked and I lost $25 from a app, how do I get my money back and delete the app from my purchases?

Click here and ask the iTunes Store staff for assistance.
(103424)

Im traing to renew VPN but store ask me to update my bill information now they charge me three time for changing.plz i want to know why?

Im traing to renew VPN but store ask me to update my bill information now they charge me three time for changing only

Each time that you add or change the credit card details on your account then you will receive a small temporary store holding charge to check that the card details are valid and that the card is active - the 'charge' should disappear within a few days.
Store holding charge : http://support.apple.com/kb/HT3702

Itunes charged me multiple times for the same purchase. A message kept appearing that the bank records did not match my account information and each time charged me 5.16... it shows up on my bank account as a pre-authorized purchase 9 times.

I made a purchase of about 3 songs for the price of 5.16. Well when I was trying to download the songs a message kept appearing saying that "the account inforamtion does not match my bank records". Looking at my bank account 3 days later it shows up under my accout as pre-authorized charges 9 times. The post dates of these charges are not all today and these charges are pending transactions.
Why did they charge me nine times for the same purchase? And why is it charged for tomorrow?

This happend to me to---kept getting msg that info did not match bank records and I tried a few times then gave up THEN checked bank account and they charged me SIX TIMES
of course, you cannot even call them or email...its frustrating..I reported a problem under the songs bought but I have spent over half an hour on this trying to call etc....this is nuts

Buongiorno Pests- How to get your money back and why you should

Buogiorno, make millions from thousands of us who unknowingly are subscribed to services which we had no idea about. It is easy to get a refund and the service stopped because they are very aware that what they are doing is wrong, but they rely on the hundred and thousands of us who dont check our bills because lets face it a mere £1.00 here and there will not alert you. The reason I was alerted was because I have 4 children all who have Iphones and they are all on my 1 account and I pay a nominal amount on a contract, which all of a sudden started to go over by £11 one month and now the 4th month it has gone over by £50.00 all because of Buogiorno, none of my teenagers knowingly subscribed to anything I contacted Tmobile who immediately blocked the intrusive company from any future attempts at taking money, but they could do nothing to stop them from taking money for the things we had subscribed to albeit without our knowledge. Tmobile sent me the following information 0207 6499customercareuk@buongiorno I called them on a Sunday, got a response but had to wait patiiently on the phone going through all the options until I got to a human being. I was direct, saying you have essentially stolen money from my account and I want my money back for every single phone as we had not subscribed to any such service. The lady at the end of the line, was very nice very accomodating and effortlesly proceeeded to de-subscribed me, and even asked, "Do you want a refund for this account" so make sure you make it clear you want a refund because otherwise they will simply stop future payments coming out. it is clear that customer services are very very well trained in handling what they know is happening every day, complaints and refunds, and they happily oblige, lets face it the number of us asking for our money back is few in comparison to the hundred and thousands who dont even know whats going on. This is a multi million dollar law suit waiting to happen, any one out there with the time and money to take this giant fraudster on will make a difference.- These fraudsters are pretty cleaver a couple of pounds from hundreds and thousands of people accross the world will make anyone a multi millionaire if not billionaire. They still make you go through hoops to get your money back- sending you an email, then you have to apply for your refund quoting the refence number they give you and it can take up to 7 days and maybe 48 hours to get the email from them, basically they hope you dont bother feeling happy that they agreed to refund you. Do note that the advisor's are so well trained that they will not argue with you, will not agree or disagree to anything you say, simply give you a reference number for the call and a reference number for the refund, thanking you all the way. Thousands of us have made millions and the same thousands of us can BREAK THEM-PLEASE GO AND GET YOUR MONEY BACK TODAY!! and lets show them that covert fraudulent business will not get the better of us all the best I hope it helps and dont take no for an answer!!

After having been ripped off since March 2014 to the tune of 82p plus VAT per week, I decided to find out a little more about this Company and I called them directly....much to their surprise..! Save yourself the bother of using the Customer Care number with it's barrage of automated questions and call the Buongourino offices in Shoreditch directly. They are based at 57-63 SCRUTTON STREET, LONDON , EC2A 4PF. Call them directly on 0207 613 6000 and you will be expressed through to Customer Services person and offered a refund via PayPal without any questions. ******************** C A L L O N T H I S N U M B E R TO G E T S T R A I G H T T H R O U G H ************************** •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 0 2 0 7 6 1 3 6 0 0 0 ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• (do not bother with the official Customer Services no. 0207 649 9636 - this is possibly a costly diverted internet number, not local) ***********************************************************************************************************************************************************A rather alarmed and flustered Buongiorno receptionist initially denied knowing anything about this iFortuneCookie phone app scam , but coudn't hide it and then very swiftly put me through directly to an actual customer services agent who had a well rehearsed and scripted reply for everything.I suggested that I was about to issue Boungiorno UK Ltd with a claim for my money back through the small claims court to which she explained that their process is fully legal. Sadly, it probably is, but is morally twisted in my opinion.However, she struggled to talk me through the process of how I might have unwittingly signed up, but she let slip at one point that the 'subscribe' button is actually a 'play now' button.This practice is totally immoral, deceptive and it is hard to believe that this is legal. I asked for the name and addresss of their CEO or Managing Director as I would like to send him/her a personal letter or maybe even arrange a face to face conversation to explain to me how they operate, but she refused to give out this information.I have yet to see if the refund happens..!If I do not receive a refund soon, I will be taking a visit to their offices, at 57 Scrutton Street to politely collect my refund in person.. I will keep you posted.. FYI: Companies House information: Name & Registered Office:
BUONGIORNO UK LIMITED
57-63 SCRUTTON STREET
LONDON
EC2A 4PF
Company No. 04101267Tel 0207 613 6000

I bought an album on iTunes, and one of the songs plays for 7 seconds, then it stops playing. I even tried to play it in Windows Media Player and it didn't work there either. How do I make it work or get my money back?

Please help.

Music purchased and downloaded from iTunes will not play in the Windows Media Player.
Try re downloading the album >
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Itunes charged me 3 times for computer authorization.

Since authorization required credit card number, whenever I try to authorize my computer iTunes charge me for $0.99!
It happened three times. 20 mins ago I have tried to install Tivibu Cep application which is free. And Itunes wanted me to authorize my computer, which I recently reinstalled windows 7. I gave all my credit card information and it happened again.
It is really frasturating. In my account information, it says "Most Recent Purchase: 15 July 2011". When I look my purchase history, my last purchase is Tivibu Cep v1.1 Free, and closest purchase is 11 July 2011 which is Angry Birds Update! And it is free too since it is a update.
Today, I bought nothing but Tivibu, which is free. But iTunes charged me anyway!
This is happening for 3rd time!
This is my Credit Card History:
12 July 2011 ITUNES-USD 1,69 TL
15 July 2011 ITUNES-USD 1,69 TL
Notice that 1,69 TL = $0.99 since I live in Turkey.
Pls Help Me, What Can I do About That?

iTunes Store & Mac App Store: About credit-card authorization holds

I've got a British iPad (and account) but am in Canada for 6 months. How can I download apps not available on the uk site only the us/Canada site

I'm in Canada but have a uk account. I can't change it to a Canadian account as my cards are all registered to the uk so it won't let me move it to the right domain. The iPad recognises I am not in the uk as I can't watch Bbc Iplayer but I can't get apps for tv here. Any ideas how I can do it?

You would have to open an account in the Canadian iTunes Store, which will require a Canadian payment method (Canada-issued credit card or prepaid iTunes card) and a valid Canadian mailing address.
Regards.

I was little when i got my first phone so me and my mom use the same icloud and itunes account now we have different stuff though so how can i create a new icloud on the same itunes beacuase we both have our games on the same itunes!.

I need help

Hi iCloud is Making Me Go Crazy,
You will need to create a new Apple ID for your GameCenter and iCloud services. You can continue to use the current Apple ID you share with your Mom for access to iTunes Store purchases if you wish.
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Cheers,
- Judy

TS1424 i bought a book and itunes charged me three times for the same book, how do i submit a claim to get the money back and where do i find then form

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