TS1424 I just purchased a 5S but cant open my itunes store app? I can get my music but cant purchase new music?

I have an 5S but I can't access the itunes store, I can get my music but the app for Itunes will not let me search or purchase?

Hello joei1948,
I'd suggest restarting the iPhone, and then a reset, should restarting fail to resolve the issue.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If iTunes Sore still won't load, I would recommend restoring the device.
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
All the best,
Allen

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I can't open my itunes store. I can open my music library and sync but not open my music store. I have deleted and reinstalled ituens and still not good. Help

I can't open my itunes store. I can open my music library and sync but not open my music store. I have deleted and reinstalled ituens and still not good. Help

I assume you are talking about iTunes on your computer, if so, you will have to remove all Apple programs associated with iTunes:
iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support (iTunes 9 or later)
Make sure everything that is by Apple is removed including Safari. You can sort by "Publisher", when you uninstall programs. Make sure you have at least one other web browser (like Firefox or Internet Explorer) before removing Safari. That way you can go back to the Apple web site and redownload iTunes later.
Reboot the computer then reinstall iTunes. Everything should work normally.

IPad iTunes Stores App Freezes due to large number of songs purchased?

The iTunes Store App on my iPad 4 freezes when I go to " purchases" on the lower right hand corner of the screen. The screen remains blank, with the twirling icon in the middle implying 'wait.' I wanted to avoid doing a "restore" to the whole iPad, as everything else on the iPad but this works fine. After several days back and forth emailing with with Apple iTunes support, the Tech concluded it was beyond his/her technical expertise, and gave me the phone # for Apple Cares. Initial diagnosis after my first call to them was that I needed to do a 'restore' to factory setting because Apple won't push through an update to their iTunes Store App. So, I backed up the iPad to my using iTunes on my my PC and to iCloud, then called back. This time I worked with a very pleasant Apple Rep who stayed with me on the phone for over an hour running diagnostic tests, trying different things like rebooting my iPad, unplugging and resetting my Wi-Fi modem (I used AT&T UVerse for Internet and had already had techs out checking that after the first call - no problem there), going to iTunes on my PC, and a number of other things. After conferring with a senior tech, the Apple Cares rep said they concluded it was due to the large amount of songs I've purchased. I don't think of myself as a large music purchaser, maybe 4 - 5 songs a week since I bought the iPad new a year ago. So, I was wondering if anyone else has had this problem? Apple Cares was not able to tell me how to move songs out of "purchases" or whatever the bucket might be called where purchases are listed to clear this out if in fact it is the large number of songs there actually causing the iTunes Stores App to freeze. This is not an essential function, but I use it when I want to find the names of recently downloaded songs to place purchases into playlists. (I know, I should be able to remember the names, artists, etc. of the music a I purchase, but alas, no!) The nearest Apple Store is about 180 miles round-trip, and I won't get there for about two weeks. Incidentally, recently added songs show normally in the iPad's Music library. If anyone else has experienced this, was it fixed? If so how?

No, the problem still exists. As far as I know, the Case Number is still open. I've just not had time to set aside a day to bring the iPad into an Apple Store yet. It's about a 3 hr round trip, plus there'd be time walking to the store (it's inside a mall), and then the time spent while the iPad is looked at and hopefully fixed. Ugh!

I cant open the itunes store anymore on my ipod touch, why??

in the last few months i think ive managed to access the iTunes Store maybe twice on my ipod touch. I dont know if has anything to do with me updating my ipod or not. what's happening every time i go to access the iTunes Store is i tap to open, and it starts to. however its a blank white screen that stays open for about 4 seconds before it quickly closes itself. its opened successfully a very small amount of times in the last few months, the last time being early november, and i would just really love to know why the store wont open because its beyond frustrating having this problem. help would be much obliged.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Setings>iTunes and App Store and sign out and sign back in
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My iphone 5 cant connect to itunes store apps

i tried to connect my apple id to my iphone 5 and everytime i press sign in it give me a msg it say CANT CONNECT TO ITUNES

Hey there!
It sounds like you are unable to connect to the iTunes Store on your phone. You should use the iOS troubleshooting in the following article to help get that resolved:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If the issue persists, there is a more advanced article that I would next recommend if you need it:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Cheers,
Sterling

The iTunes Store app freezes on my iPhone when I try to browse my previous music purchases.

Basically, when I browse the purchased section of the iTunes Store app, I can't scroll at first at all. I let the list load for a bit, and it will let me scroll a little bit, but it then freezes again. I've never been able to make it to the bottom of the list of purchased songs. The screen has some strange visual disturbances, like white bars or grey bars above or below the list when I try to scroll sometimes.
I realize it's a long list, probably about a thousand songs or so, but it seems like there should be a way to do this. When I try to scroll through my purchased apps from the App Store app, it's also very choppy, and not all the icons will load, but I can get through them all, maybe because I have purchase far fewer apps than music.
I have tried turning the phone on and off. But it's a new phone, so I wasn't planning on doing a restore just yet for a problem like this, which seems like it could just be a problem on Apple's end.
Just wondering if this a known issue or if anyone else has had this issue?

Try a reset:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.
If it doesn't work, time for a restore.

Have reformatted my Imac using original discs (installed leopard (10.5)) tried to do the software update but it cant download the itunes update and when it gets to the configure update screen after restart for main update, it just gets stuck. HELP!

have reformatted my Imac using original discs (installed leopard (10.5)) tried to do the software update but it cant download the itunes update and when it gets to the configure update screen after restart for main update, it just gets stuck. HELP!
The configure bar gets about an 1/8 full and then just does nothing. I think its lists the update as combo update? cant remember with out checking.
I have tried to do the disk verify and repair but this has made no difference.
Please let me know what i need to do, I have reformatted the mac just to start over as was clogged with a lot of useless data, I had installed lion (10.7) from the app store previously and now cant seem to find a way to re install lion. I hope I dont need to pay for it again?

If you erased your hard drive, you'll need to reinstll OS X 10.6 Snow Leopard to access the App store. You won't have to pay for OS X 10.7 Lion again. Did you try booting to the recovery partition by holding the command and r keys down? If that's still there, you can reinstall OS X 10.7 from there.
If you're looking to install the current iTunes, you need OS X 10.6.8 at a minimum.
If you're still trying to update OS X 10.5 Leopard, you can download the combo update from here. Download, use Disk Utility to repair permissions, apply the update, then repair permissions again. That will take you to OS X 10.5.8.

HT1325 Just brought the MacPro and first time using iTune and Yes I authorized the computer. But for a few purchased songs, only 30 seconds of the song plays and for one song off an album, a pop comes up saying I need to authorized the computer, but it is

Just brought the MacPro and first time using iTune and Yes I authorized the computer. But for a few purchased songs, only 30 seconds of the song plays and for one song off an album, a pop comes up saying I need to authorized the computer, but I do this and it says it is authorized already. I click on the song to play it and this process repeat (saying it is not authorized, then saying it is already authorized)

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Yesterday i just try to open my iPad but i had a black screen. I can hear it working but i cant see anything. I tried all kinds of restore reset everthing but i still got a black screen. Anyone has the same problem and got a sollution? Thanks in advance..

Yesterday i just try to open my iPad but i had a black screen. I can hear it working but i cant see anything. I tried all kinds of restore reset everthing but i still got a black screen. Anyone has the same problem and got a sollution? Thanks in advance..

See this Discussion
https://discussions.apple.com/message/19521062
The principle is the same...

Ive downloaded the latest version of itunes and now i cant open itunes. it says im missing something but when i go to download it again just to be safe it keeps saying the same thing and i cant open my itunes anymore

I cant open my itunes. it said i needed to download the 10.5.2 version to be able to upload the songs to my new ipod (touch) and when i went to do that my itunes wont open at all. me and my mom tried everything. i even went on my brothers account to get at least some songs and his did the same thing even though i didnt download it to the newest version. after i downloaded the lastest version and tried to open my itunes it said it was missing something so i went and downloaded it again. i know that was probably bad to do but i didnt know what else to do. even though i went and did that it keeps saying that im missing something. i dont know what to do to get my itunes to work again and if ill have to redownload all my songs and videos again.
Pleas help.
Thanks much,
Sammii

Plug your iPod into your computer, it will begin to sync. Now check to see if the playlists have been added.
If not, go to the songs tab under your iPod when it is connected to iTunes, Unless you have checked "Sync all songs (or something to those words)" you should have an option on what you can put on your iPod. Make sure to check the playlists that you want on your iPod.

I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks

I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
p.s. I am not knowledgeable of Apple/iTunes etc, I was under the impression that if I purchased an album then I can use my purchase on a non-Apple device

mickyja wrote:
I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
p.s. I am not knowledgeable of Apple/iTunes etc, I was under the impression that if I purchased an album then I can use my purchase on a non-Apple device
Micky,
The iTunes Store sells songs in AAC format. Most Android phones can play AACs. Just sync them to your phone per the instructions with the phone.
If by any chance your phone does require MP3 format, you can use iTunes to convert the files, per this guide:
iTunes: How to convert a song to a different file format - Apple Support
(This conversion does not require burning.)
For future reference, note that the iTunes Store is really optimized for people using Apple devices. You might find it more convenient to buy music in Mp3 format from Amazon Digital Music or Google Play Music.

Ok so I cant open my Itunes due to Windows Error 2 and the message says to uninstall and re-install Itunes but I'm pretty sure that would wipe the library right? Is there any way to fix the problem and keep my library?

Ok so I cant open my Itunes due to Windows Error 2 and the message says to uninstall and re-install Itunes but I'm pretty sure that would wipe the library right? Is there any way to fix the problem and keep my library?

Hi neffn!
I have an article for you that can help you go through that process of uninstalling and reinstalling iTunes. If you have Windows 7, you will want to see this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
and if you are using Windows XP, you will want to reference this article:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925
Note that, as it says in those articles:
iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes. While it is highly unlikely that you will lose any contents of your iTunes Library when following these steps, it is always a good idea to ensure that your iTunes library is backed up. If you're unsure how to backup, see iTunes: Back up your iTunes library by copying to an external hard drive.
Thanks for using the Apple Support Communities. Have a good one!
-Braden

HT201272 I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else.

I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.

Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

In iTunes prefs>Store - is the Store check box unchecked?
Did you repair pemissions with Disk Utility?
MJ

I gifted a ringtone to my sister that I purchased from the iTunes store, and it is on her phone, but we can't figure out how to get it moved to her ringtones. Can anyone help?

I gifted a ringtone to my sister that I purchased from the iTunes store, and it is on her phone, but we can't figure out how to get it moved to her ringtones. Can anyone help?

Edit > Preferences. Select the check box for Ringtones, this will add them to the listing in iTunes.
Not sure that really answers your question though.

TS1424 I just purchased a 5S but cant open my itunes store app? I can get my music but cant purchase new music?

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