TS1424 I was charged over $500 for things I didn't order

How do I get my money refunded
For order I didn't make

That sounds like an idea.I've had trouble with Verizon a lot .I I switch ed back to a non andriod phone cause of the expense it took 3 months and at least that many hours of phone calls &store visits to straight in it out...there's been many times things are blocked and a month later its back on the bill,u call and are told they can't do anything ...not there problem, can't b fixed from there end,I asked to talk to a sup. At was told I couldn't then she said I'd b told the same thing I insisted...I was on hold for about 20 minutes I hung up tried to call back they would not answer, I called my daughter had her call they answered when she told them they tried to blow her off too, so she went down to a store and made a complaint.. I don't have a store in our town,the customer should not have Togo through all that trouble some of this is down right criminal... I'm going through more problems again....they won't Evan discuss it with me unless I pay what's owed and the amount has still got the internet fees they've never taken off.

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I didn't have my credit card on my itouch for about a day and I put my card back on to buy one song and my mom checked my credit card account and now I have no money because I was charged over $20 for something I don't know about It say oneinfiniteloop.

I didn't have my credit card on my itouch and i put it on to buy one song and then took off the credit card. My mom checked my bank account and I was charged over $20 for something we can't find. So I don't know if someone got into my account or what but I would like my money back.

Hello jumanjet,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues adding payment information to your account.
If your account information does not match your credit card, you may get a message stating "The credit card was declined."
To expand on the above, your billing name or address may not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure their records are up to date and match exactly what you are entering as your billing information.
For more information, see the following helpful resources:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
iTunes Store: Changing account information
http://support.apple.com/kb/HT1918
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
Thanks,
Matt M.

I was charged over $600 for a phone I returned and it has been reactivated, but they can't take the charge off my bill.

In September I was charged $650 for a broken phone that was not returned. I took the phone to Verizon store near my home and asked what I needed to do to return the equipment. The sales rep said all I needed to do was put it in the envelope and put it in the mail. I asked him if there was paperwork or anything I needed to send with it. He said again, no you just put it in the envelop and put it in the mail. So against my better judgement I did. October came and the charge was still on my bill. I called customer service and they told me to wait and it should show up. I called again a couple weeks later and explained what I had done and that I had returned the phone. The supervisor I talked to figured out that I had sent the phone to "Hope Line" which was a padded envelope that came in the same return box. So basically I donated a phone $650 to Hope Line. She reassured me that Hope Line also tracks the phones and once it showed up on their system my account would be credited. I talked to someone on Friday and my phones-3 of them were shut off on Monday. I called again and the new person I talked to told me the phone had been found, but they couldn't credit my account for a couple of days. They transferred my call to billing and the guy was upset that the customer service person had even told me that. The November bill came out and still the charge was there. I called again and again my phones were shut off. I called to get them reinstated the first part of December. The person on the phone this time told me that I would have to pay the fee. I asked if the phone had been found. He was rude and stated it did not go back to the warehouse and I would have to pay the fee. He did tell me that the phone had been reactivated. So if the phone had been reactivated and someone was paying for the data plan, why did I have to pay for the equipment fee that I sent back and now someone else was using? I asked to talk to a supervisor. She stated that I would have to pay the fee, but she was going to talk to warehouse and see if there was something they could do to get the fee taken off-since someone else is now using that phone. She told me she would get back to me in a couple of days. That was the second week of December and still I have not heard back from anyone. My December/January bill is due the 29th and still I have a $650 charge on my bill. Any suggestions on how I can get this resolved?

That sounds like an idea.I've had trouble with Verizon a lot .I I switch ed back to a non andriod phone cause of the expense it took 3 months and at least that many hours of phone calls &store visits to straight in it out...there's been many times things are blocked and a month later its back on the bill,u call and are told they can't do anything ...not there problem, can't b fixed from there end,I asked to talk to a sup. At was told I couldn't then she said I'd b told the same thing I insisted...I was on hold for about 20 minutes I hung up tried to call back they would not answer, I called my daughter had her call they answered when she told them they tried to blow her off too, so she went down to a store and made a complaint.. I don't have a store in our town,the customer should not have Togo through all that trouble some of this is down right criminal... I'm going through more problems again....they won't Evan discuss it with me unless I pay what's owed and the amount has still got the internet fees they've never taken off.

I was charged over $175

I was charged over $175 for calls to the US and Canada when I have an unlimited US and Canada subscription. I'd like to know why I was charged so much, and I would really like a refund. Since I have unlimited I should not be charged for calling numbers within the US and Canada. Even if I didn't have unlimited, there is NO way I spent that much skype credit. Please help as soon as possible!

MODERATOR MESSAGE
Hello,
Your account has been hacked.
Please change your password IMMEDIATELY and then report the incident to our Customer Support Dept.
Your account will be blocked to prevent any further misuse of your funds.
Make sure that CS is aware that you have changed your password.
Unfortunately, Skype is not responsible for an account being hacked and can't, therefore, reimburse any losses.
Moved.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

TS1702 I tried to purchase cityville hometown cash and it did not download. it said error try again later. I did that again and again 5 times. Now i got charged 5 times for something i didn't get! How do i tell apple to refund my money?

How do i contact apple to refund my money? I tried to purchase cityville hometown cash and it did not download. It said error try again later, so i did that. I tried 5 times to buy cash for $13.99 and no download. My account was charged 5 times for something i didn't get. I contacted zynga and they said itunes at apple store can help. I tried apple support, nothing. Why is it so difficult to get a refund when you play these games? Makes me not want to play anymore! Please help!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Need adjustment of 411 charges. Come on - over $500 for my elderly Mom?? Can I get a break here?

I though VZ had changed the plans so that when you block all the junk you would also block 411 calls. Evidently not. I got billed over $500 for 411 calls made by my mom in a nursing home. I was hoping to hold on to the phone because that is all she has, but with that I cannot afford it. I can't call anyone anymore at Verizon like I used to. I keep getting bounced back to the web for everything. Guess the boomers will be with another company or no phone at all at this rate.

You have to remember she is elderly. Maybe cannot see so good so she would use 411.
She is your mother, and no amount of money should matter to make her life happier.
I wish my own mother was still alive. She could use 411 all she wanted as long as she was still with me.
Just forget about it.
There is a setting in your account to have blocking service on your My Verizon account. Just put a tick mark in the box.
Good Luck

HT204088 I was charged 4 times for the same purchase how do I dispute?

I was charged 4 times for the same purchase how do I dispute this and get my money back?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 i was charged 3 times for the same movie how do i get my refund

i was charged 3 times for the same movie.

You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Or (and if the 'report a problem' link doesn't work) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I was charged three times for the same film

I buy a film and went to see my account i see I was charged three times for the same film, i want to be deleted the other two movies and my money back for that movies that I don't buy.

You need to contact iTunes store support.
Contact iTunes Support
http://www.apple.com/lae/support/itunes/contact/

I have the 11" MBA, I was updating the software to Lion X , which is free update for me. I was charged 1 rupee on my account yesterday, BUT today again I was charged 20 USD for iTunes ( which I didnot purchase). Please advice.

I have the 11" MBA, I was updating the software to Lion X , which is free update for me. I was charged 1 rupee on my account yesterday, BUT today again I was charged 20 USD for iTunes ( which I didnot purchase). Please advice.

The battery will run UP TO 7 hours.
The run time depends on what you are doing.
Anything that puts a heavy load on the CPU will reduce the run time.
There is a fixed amount of energy in a charged battery.
The faster you take energy out the shorter the run time will be.
Turn off bluetooth.
Reduce backlight to as low as is comfortable for you. I use level 5.
Watching video uses a lot of energy.

How. Can I get help with illegal iTunes charges on my credit card,for things I did not order. Chuck

How can I get help with illegal iTunes charges on my credit card for things I did not order. chuck

Same answer as last times you asked the same question:
iTunes adding charges to my credit card fog things I did not order. What can I do about it. Chuck

I was charged $99.99 for an app on 2/25/12 how do I get a refund?

On 2/25/12 I was charged $99.99 for an App (Deer Hunter Challenge, Hunter Cart) that we already have the Deer Hunter Challenge App. I need to know how I can get a refund? The order number was M****MFX. The total amount of the charge was $113.97. I also want to know why (Deer Hunter Challenge, 70K Credits Pack) for $6.99 was charged twice. I don't even know what the credits pack are for. Please help me out or give me a phone number that I can speak to a live customer service person.
Thank you,
Lisa Hayes
<Edited by Host>

Hi Lisa,
First, please edit your message and delete your phone number. It is visible to millions of people.
Second, go to iTunes > iTunes Store, click your account, authenticate, and click Purchases, click the suspected app and click the Report a Problem button.
Third, go to your iPhone's Settings and disable in-app purchases so this won't happen again.
If necessary, dispute the charge with your bank or credit card company.
As far as contacting Apple is concerned, click "Contact Us" at the bottom of this page. This is a user-to-user support site, and Apple doesn't read it. Hope this helps!

TS3988 My credit card was charged about $100 for 8 different transactions. Five were for 9.90. These dates are Aug. 6, 7, 28 and 29. I have not ordered anything and don't know what they are for.

My credit card was charged about $100 for 8 different transactions. Five amounts were $9.90. These dates are Aug 6, 7, 28 and 29. I have not ordered anything and don't know what they are for. Please help me. Linda Feddersen

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
Linda.. if you have not done so, contact your credit card company so they can monitor your account.
And change your Apple ID password ASAP > Apple ID: Changing your password

Today I was charged INR 60 for downloading "FREE APP" of Kotak Mahindra Bank. There is no mention of this charge of INR 60 anywhere. Pls therefore reverse this charge immediately. When it's written FREE it should not be charged.

Today I was charged INR 60 for downloading "FREE APP" of Kotak Mahindra Bank. There is no mention of this charge of INR 60 anywhere. Pls therefore reverse this charge immediately. When it's written FREE it should not be charged.

you are just talking to other users like you. You need to contact the developer.

HT1933 I was charged three times for one of my purchases. How do I get a refund?

There were problems with iTunes while I was purchasing and I was charged three times for the same purchase. I am not on the same workstation here iTunes is installed now. How do I get a refund without using the receipt function?

I found this link on another post: http://www.apple.com/emea/support/itunes/contact.html?form=account&topic=iTunes% 20Store%20Account%20and%20Billing#
And I was able to submit a request. Let's see if it solves the problem.

TS1424 I was charged over $500 for things I didn't order

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