TS1424 Some purchase are on my bill that are incorrect how can I appeal to Itunes to address the issue

Help there are over £200 of purchases in my itunes library tha I have not purchased I can not see how to contact itunes to report the problem.
What can I do?

Check your cc statement with your purchase history. Make sure that you have talked to the people in your household if they had access on your account. This is to avoid banning your cc from being used in the store.
Contact support and provide the dates, amounts of the purchases. If it's visible in your purchase history, take note of the order numbers.
http://www.apple.com/support/itunes/store/

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