TS1646 still doesnt fix the problem.
i have called the bank and everything is fine on thier end but itunes still will not let me update cc info. just keeps asking for a valid security code. very frustrating!!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is and your credit card company and anybody else they use has the correct information on their files, then try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
Similar Messages
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OS 4.1 on iPhone 4 still doesnt fix the proximity sensor problem! and now?
Dear Apple
iPhone 4 ***** !!! 4.1 still doesnt fix the prox.sensor problems and every 2nd call or so is interrupted by this problem, how do fix it an what should I do now and what are you doing to fix it ????We are iphone users like you.
As provided, you are not addressing Apple here.
The iphone has a one year warranty. If yours is defective then Apple replace.
Contact Apple to arrange for this. -
Photshop 64 bit stopped working, re-install doesnt fix the problem
I signed up to the Creative Cloud late last year. I eventually got all the programs working OK - but a month or so ago Photoshop 64 bit stopped working - I get messages to re-install. I've tried a couple of clean installs but without success. Because I can use 32 bit Photshop this hasn't been a criitcal problem yet - but it is annpoying. Any suggestions?
Did you run the Creative Suite Cleaner Tool? If not, do so and attempt another install. The rest is far too imprecise to make any sense of it - you are not providing any system information or otehr details that might be relevant.
Mylenium -
I HAVE A LOGIC PRO 9 WITH VERSION 9.1.1 AND AFTER I INSTALLED I CANNOT OPEN IT BECAUSE I HAVE MAC OS X. I DOWN LOADED THE 9.1.1 UPDATES STILL NOT FIX THE PROBLEM. WHAT CAN I DO NEXT.
First: turn off caps lock.
Second: use Software Update and update to 9.1.7 -
during a update of apple my iphone 3GS crashed an now the operating system wont load up..ive tried to reset the phone to the factory settings using itunes it took 4 hours and completed but my phone still wont come on..what can i do to fix the problem? please help #
In trying to include what information all that I could I should have specified I DON'T KNOW THAT IT WAS DEFINATELY JAILBROKEN when I took it to the apple store they told me there's no way for them to tell if it was jail broken or not. I'm only going by what ppl have told me COULD HAVE BEEN DONE TO THE PHONE. With that said the only thing I know for sure is that the apple tech at the Genius Bar told me that someone took control of my root menu in February & I've had no control of my phone since. I asked him how to regain control & how he knew his exact words were "oh that is out of our scope of capabilities here at this level & you would need an apple engineer to fix it". I said ok then how do I get an apple eng then? He laughed & said you can't!!!! To which I was furious I came home & called apple requesting to speak w/the fraud dept to file a report they said we don't have a fraud dept!! So after a 45 mn phone call again I left w/no answers.
@TJBUSMC1973-
I DON'T HAVE THOUSANDS OF DOLLARS TO SPEND HIRING AN ATTORNEY & Although I appreciate your suggestion I fail to how an attorney would be able to facilitate in any way since there's no suspect. I cannot prove that it's him doing it so I certainly can't pursue legal action w/no proof & no money. :'((
Again I thank you for your advice but I don't think that will help.
I was looking more for a TECHNICAL way to avoid this happening w/a new phone should I buy one or trying to get them out of my phone now! Such as installing some kind of software protection?? Someway to clear out the entire phone (other than factory reset which was done 10 x's w/no success, etc. if this person got in then there HAS TO BE A WAY OF GETTING HIM OUT, right???? -
I tried fixing the problem of not being able to access the card site of pogo.com by following the 'How do I re-install Firefox 3.6.13. But alas the pogo game is still is not loading.
This is my solution, and it didn't come easily. After days of turning myself and my computer inside out, I remembered that AVG (antivirus) installed an update a few days ago and realized that's when my Pogo card games trouble started. So I went and disabled the AVG and checked the games. The games loaded! I went into the AVG settings and was able to revert to the previous version. Now I'll have to rethink AVG, but I can play Pogo games once again! Hope this helps.
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I just bought the 5th generation iPod my email keeps downloading over and over when I go to delete my email what can I do I've even reset my email and it still keeps doing the same thing it's annoying what else can I do to fix the problem?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
-Delete the account from the iPod and reenter the settings. I do not know what you mean by "reset my email ".
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
Upgraded this morning. All worked fine for about 30min then "no service". Still the same problem and a reset of the device only fixes the problem for 15min. then we are back to no service?? When will apple fix this???
Tried to reset network settings ...only fixes it for 15min. Did a firmware restore and a clean new phone setup. no settings restore. still have network service after around 60min. still running 6.1. i do get a prompt that i have to update settings to LTE. Have not excepted the settings as yet. Cellular data is still set to 3G....
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I have the Iphone 5, and it shuts off randomly and the screen glitches. I have taken it into verizon and had it reset but the problem still continues. Is the only way to fix the problem to get a new phone? Also, why is it if I do need a new phone I can only get a refurbished one when I am paying insurance every month?
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the issue persists, take the device to Apple for evaluation. -
How Do I Help Apple US & Apple Europe Stop Warring With Each Other And Fix The Problem They Created?
PROBLEM
Apple will not replace, as promised, the iPhone 5 (A1429 GSM model) that they gave me in London, UK, with an iPhone 5 (A1429 CDMA model).
BACKGROUND
My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
The original phone was taken into the Apple Store Regent Street in London, England, UK on November 15, 2012. The reason for this visit was that my original phone's camera would not focus.
The Apple Store Regent Street verified there was a hardware problem but was unable to replace the part.
The Apple Store Regent Street had me call the US AppleCare. At first they denied support, but then a supervisor, name can be provided upon request, approved the replacement of my original phone with an iPhone 5 (A1429 GSM model) as a temporary solution until I got back in the US. And approved that the GSM model would be replaced with a CDMA model when I came back to the US. I will refer to the GSM model as the "replacement". They gave me the case number --------.
The Apple Store Regent Street gave me the replacement and took the original. The first replacement did not work for reasons I do not understand. They switched out the replacement several times until they got one that worked on the T-Mobile nano SIM card that I had purchased in England, UK. Please refer to the repair IDs below to track the progression of phones given to me at the Apple Store Regent Street:
Repair ID ----------- (Nov 15)
Repair ID ----------- (Nov 16)
Repair ID ----------- (Nov 16)
The following case number was either created in the UK or France between November 15 to November 24. Case number -----------
On November 19, 2012, I went to France and purchased an Orange nano SIM card. The phone would not activate like the first two repair IDs above.
On November 24, 2012, I went to the Apple Store Les Quatre Temps. The Genius told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. They had me call the AppleCare UK.
My issue was escalated to a tier 2 UK AppleCare agent. His contact information can be provided upon request. He gave me the case number -----------.
The UK tier 2 agent became upset when he heard that I was calling from France and that the France Apple Store or France AppleCare were not helping me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault.
The UK tier 2 agent said he was working with engineers to resolve my problem and would call me back the next day on November 25, 2012.
While at the Apple Store Les Quatre Temps, a Genius switched the phone given to from repair ID ----------- with a new one that worked with the French nano SIM card.
Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
By this point, I had spent between 12-14 hours in Apple Store or on the phone with an AppleCare representative.
Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
The Apple Store Regent Street did not process my refund. He, name can be provided upon request, told me that the AppleCare US did not do a good job reviewing my case, that they were incapable of getting to the bottom of it like they were, and instructed me to call AppleCare US and tell them to review this case number and this repair id. I asked if he read the notes from the AppleCare US Senior Advisor and he would not confirm nor deny. When I offered to give him the case number he accepted but it seemed like would do no good. Our call was disconnected. When I tried calling back the stores automated system was turned on and I could not get back through.
Now I have the full retail price of an iPhone 5 64GB black CDMA on my credit card and Apple will not process the refund as they said they would.
I've, at this point, spent between 14-16 hours at Apple Stores or on the phone with AppleCare representatives, and still do not have the problem resolved.
SOLUTION
AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
DESIRED OUTCOMES
I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
Apple covers the cost of the solution because I did not create the problem.
Apple resolves their internal issue without costing me more time, energy, or money.
This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
Does anyone have recommendations for me?
Thank you!
<Edited by Host>Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple? -
I have a Macbook Pro with iphoto '08 running on Mac OS X version 10.5.8. I used to be able to go to my pictures folder on my HD and access my pictures via that iphoto library folder. There used to be a small arrow next to the iphoto icon with all the albums then listed within the folder (to the right). That arrow is now gone and all I have is the iphoto application icon which just reopens iphoto when I click on it, but I want to be able to access the data files. Somehow I do have files btwn 2008 and 2009 but it hasn't created these since then...Could someone please help me to restore this ability? I have read other similar posts but they seem to be related to lost data all together and I do luckily have all my pictures in iphoto still. I just can't access them in the pictures folder which means I can't access them on my external hard drive. I am now out of start up disc space somehow so I figured I had to delete some albums (I have 12,090 pictures) and do have them backed up but want to make sure I can go back for them when I need them. I did export all the pictures to a folder on the hard drive but it is all 12,090 in one long list with only numbers as names and not in any order, this will be a nightmare to access later! Please help! Thank you!
You can’t open your current photo library using this version of iPhoto.
That indicates that that is your library. Put it in your Pictures folder if it already isn't there and make sure it's named "iPhoto Library". It should look like this:
Now launch iPhoto with the Option key held down and select that library to open. If you get that same message close iPhoto and try the following;
Apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory. -
I updated my MacBook Pro with Mountain Lion and now it is slow in starting up and loads a number of probrams. How can I fix the problem?
Have you tried starting in Safe Mode and see if the slowness still occurs?
Restart holding the "shift" key.
(Expect it to take longer to start this way because it runs a directory check first.)
If this works look in System Preferences > Users & Groups > Login items and delete any third party login items (-), you can always add them back with the (+). Also look in /Library/Startup Items. Nothing is put in that folder by default, so anything in there is yours.
Reboot normally and test. -
[4/15/14 edit #3] I posted the requested troubleshooting information and made a backup of Profiles using MozBackup, so my remaining problem is the presence of two Inboxes, both receiving messages, and my not being sure which one can safely be deleted nor how to safely delete it.
[4/14/14 edit #2] T'bird's Help taught me where my "Profiles" are stored but I found I had no backup of them. However, I now discover that I have TWO Inboxes - hadn't noticed that quirk before. Thankfully, one of them still contains all of my old messages! The Inbox that still has all of my old mail is listed as a subfolder under "Local Folders" and the Inbox that I thought was my only Inbox is listed as a subfolder under the top folder whose name is my email address. Both Inboxes are now retrieving my new mail. Does this mean I have somehow created two accounts? If so, how do I get rid of the account that uses the Inbox that does not have all my old mail in it? I don't want to get rid of the wrong account but I suspect the "right" one should be listed under my email address, not under "Local Folders". If anyone understands this mess that I've created, I'd really appreciate some advice so I don't make things worse. At least I've now learned what it is that I need to back up.
[4/14/14 edit #1] Following is a major update of the problem I described before (see below). I disabled the Mail Shield portion of my Free Avast antivirus software and discovered that TB was again able to retrieve my email. Then I re-enabled Avast to see if it blocked TB again. It did not. So, apparently simply turning Avast's Mail Shield off and then back on again seems to have fixed the problem. However, I'm now left with the consequences of my having tried to "reset" TB as I described below, namely the loss of a very large number of emails that were stored in my Inbox. So the remaining problem I'd like help with is how to recover those seemingly lost emails. If they remain on my hard drive, where did TB store them and what specific files should I look for? I do have a backup of some of my hard drive (but nothing under Program Files), but I need to know how to identify them, where to look, and how to get them back into my Inbox without deleting its current contents. I'd really like to also retain their original dates, if possible. I'm running 64-bit Windows 8.1. [end of 4/14/14 edit]
TB suddenly stopped downloading my mail today. After I click Get Mail, I can see at the bottom of the screen a very rapid succession of messages; first the "connected..." message, then "checking...", then "downloading 1 of 10...", then finally, "No messages to download" after downloading absolutely none of them. I also noticed that my list of mailboxes was missing the very first entry that showed my email address as the account name. Figuring something major must have been changed in my account configuration, I went through all the settings but saw no problems. Finally, I decided to try to re-establish my same account. That did place my email address again back at the top of the mailbox listings as my working account name but it also created a worse problem. There were now no messages in my inbox, I suppose because I must have created a new account using the same name as the old one, whereas before there were thousands of messages that I had saved for many years (since this is a business). Then when I clicked Get Mail, TB downloaded 383 messages that had not yet been deleted from the server, giving then all today's date (another loss since their original dates were important). But after it finished downloading all of them, clicking Get Mail still does not retrieve any messages past the time that it stopped retrieving them earlier today. Those newest messages remain on the server - but now there are 14 of them instead of 10. The same succession of TB messages appears at the bottom of the screen, but now it says "Downloading 1 of 14..." but still downloads none of them and ends with, "No messages to download". This sequence of messages will repeat as often as I try to retrieve mail but it can still count how many it is NOT downloading. Two questions: (1) Are the thousands of messages that were stored in my Inbox still stored somewhere on my computer and is there any way to recover them? (2) How can I get TB to start retrieving my current email again? I guess it's obvious that these are important problems to me and that I'm totally stumped. Many thanks in advance.Sorry. Here is the Troubleshooting Info:
Application Basics
Name: Thunderbird
Version: 24.4.0
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
Profile Folder: C:\Users\Phil\AppData\Roaming\Thunderbird\Profiles\p8gz2q23.default
(Local drive)
Application Build ID: 20140316131045
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Crash Reports: about:crashes
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, Local Folders, (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, [email protected], (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true
OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, false
account5:
INCOMING: account5, [email protected], (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: outbound.att.net:465, SSL, passwordCleartext, true
Extensions
Check for Updates in Help Menu, 1.1, true, [email protected]
CompactHeader, 2.0.8, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Remove Duplicate Messages (Alternate), 0.3.9, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
ViewAbout, 2.0.1, true, [email protected]
Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
extensions.lastAppVersion: 24.4.0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 9bbfa749-eb91-4c2e-9a9a-d0e0146e393
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1397067237
places.history.expiration.transient_current_max_pages: 52770
places.history.expiration.transient_optimal_database_size: 85415034
plugin.importedState: true
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: Intel(R) G45/G43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Vendor ID: 0x8086
Device ID: 0x2e22
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32
Driver Version: 8.15.10.2702
Driver Date: 3-11-2013
Direct2D Enabled: false
DirectWrite Enabled: false (6.3.9600.16384)
ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC
ISP is AT&T, anti-virus is (free) Avast, Windows firewall -
I am troubleshooting an issue occurring on a family member's pc. Immediately after changing their "search" settings from "Yahoo search" to "Google search", they found that Firefox was unable to load any webpages. After troubleshooting the problem, I found the "Firefox can't load websites but other browsers can" help page, and attempted each of the solutions listed. None of those solutions fixed the issue. Also, I uninstalled and re-installed Firefox; the issue persists. However, the 'new' version of Firefox remembered the tabs left open when the 'old' version was deleted, so some temporary files likely persisted.
Are there any other steps that can be taken, or is Firefox on this computer no longer an option?Start with this;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''Network.'''
Look for '''Configure How Firefox Connects''' and press the '''Settings''' button.
Check the settings.
Some problems occurs when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
* Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
'''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
If there is still a problem, go to that computer and do this;
Type '''about:support''' in the address bar and press '''Enter.'''
Under the main banner, press the button; '''Copy Text To Clipboard.'''.
Then in the reply box at the bottom of this page,
do a right click in the box and select '''Paste.'''
This will show us your system details.
'''No Personal Information Is Collected.''' -
My iPod touch isn't being recognized by my pc. The lock button on it won't work due to water damage, and a friend of mine fixed the problem by restoring it on his computer. How do I restore it without the lock button?
first try:
iOS: Device not recognized in iTunes for Windows
next
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
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