TS1702 Computer is not recognizing my iPhone and it can't be synched

Recently, my computer is not recognizing my iPhone 4 and so it can't sync.  What do I need to fix this?

Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808

Similar Messages

  • HT6001 the version 11.1.4 of iTunes not working good because it's not recognizing my iPhone and I can't do anything.

    the version 11.1.4 of iTunes not working good because it's not recognizing my iPhone and I can't do anything.

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (If this won't uninstall press on)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    and paste into:
    C:\Program Files (x86)\iTunes
    The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.

  • HT1414 i was updating my iphone 4s but an error occured while updating it. my computer is not recognizing the phone and i cant restore it.

    i was updating my iphone 4s but an error occured while updating it. my computer is not recognizing the phone and i cant restore it.

    See this support document for help. You may have to do this more than once. http://support.apple.com/kb/HT1808

  • TS3648 great, but my MBA did not come with an installion disc, only a tiny jump drive that is not recognized by windows; and I can't get the contents of that burned to a DVD either. So how the heck do I get the drivers into Windows 7? My MBA has bootcamp

    great, but my MBA did not come with an installion disc, only a tiny jump drive that is not recognized by windows; and I can't get the contents of that burned to a DVD either. So how the heck do I get the drivers into Windows 7? My MBA has bootcamp 3.0.4.

    Here's what I get:
    lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
    inet 127.0.0.1 netmask 0xff000000
    inet6 ::1 prefixlen 128
    inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
    gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
    stf0: flags=0 mtu 1280
    en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
    ether 00:11:24:7d:e7:1e
    media: autoselect (none) status: inactive
    supported media: none autoselect 10baseT/UTP <half-duplex> 10baseT/UTP <full-duplex> 10baseT/UTP <full-duplex,hw-loopback> 100baseTX <half-duplex> 100baseTX <full-duplex> 100baseTX <full-duplex,hw-loopback>
    en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
    inet6 fe80::211:24ff:fe28:2e71%en1 prefixlen 64 scopeid 0x5
    inet 169.254.115.141 netmask 0xffff0000 broadcast 169.254.255.255
    ether 00:11:24:28:2e:71
    media: autoselect status: active
    supported media: autoselect
    fw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 2030
    lladdr 00:11:24:ff:fe:7d:e7:1e
    media: autoselect <full-duplex> status: inactive
    supported media: autoselect <full-duplex>

  • I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

    I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Computer is not recognizing my iphone

    I recently purchased a new computer & it is not recognizing my phone.  I'm afraid I'll lose all of my apps, music, pictures, etc... I've uninstalled iTunes & reinstalled & nothing is working. Please help

    Check this article: iOS: Device not recognized in iTunes for Windows
    Syncing to a new iTunes library or computer will erase your phone. Only if you back up manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
    Do this:
    Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
    Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
    Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
    About backups and what's saved:iTunes: About iOS backups
    How to back up and restore:http://support.apple.com/kb/HT1414
    How to download apps for free again:http://support.apple.com/kb/HT2519
    Saving other data is also described here. How to back up your data and set up as a new device

  • Ipod is not recognized by itunes and I can't fix it

    I updated to 1.2 sucessfully by just leaving it plugged into the computer while I took a shower and then when I got out it said sumthing like "your ipod is updating, just leave it plugged in" or whatever, and it finished. I didn't have any problems with that and I had to get off the computer so I did.
    Come the next time I get on my computer, I plug in the ipod, open itunes, and it says "itunes cannot read the contents of the ipod "DYLAN'S IPOD". Go to summery tab in ipod preferences and click Restore to restore this iPod to factory settings."
    This is really getting on my nerves cause I reset it by unconnecting it from my computer and under the ipod menu, but it still says I have to restore it from the ipod preferences menu. THERE IS NO IPOD PREFERENCE'S MENU ON MY ITUNES(7) OR ON MY COMPUTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    PLEASE PLEAS pelase please PLEASE!!!!! help me get my ipod working again. I just want me music back, plz?
    Ipod 5th gen and windows xp   Windows XP   30 gig ipod video, got it 4 christmas last year

    the same thing happened to me, and no, itunes doesn't recognize it.
    ephpod also doesn't recognize it, and neither does ipodwizard. i removed itunes and installed 6.0.5 and that also doesn't recognize it.
    i downloaded an older ipod updater exe (from 3-23, before it became integrated into itunes 7) and even that won't recognize it.
    i went back to itunes 7, and when i run an itunes diagnostic i get all green lights except the bottom, which means itunes can't tell that it's hooked up.
    but i see it in my computer, and the details still say that it has the data on it.
    also, when i try to use it normally there are no songs on it. the details say 0 songs, etc, but still says 22gb of space taken.
    i'm running windows xp, service pack 2, itunes 7, and am using a 5g 30gb video ipod. the ipod says that it is firmware version 1.2

  • TS1363 my computer is not recognizing my iphone 5

    I got a new computer and it was all working now my Iphone 5 wont recognise

    Device not detected in iTunes for Windows
    Keep in mind that iDevices are not backup devices.  Syncing a device to a new computer/library will remove all content from the device and replace it with content from the new computer/library.  Copy the ENTIRE iTunes folder from the old computer to the new computer first.

  • New computer itunes not recognizing my iphone

    Greetings,
    I just bought a new Intel core i5 imac, and set up the new itunes to connect to my library which was located on an external drive. The transfer went smoothly and everything works fine except that the new itunes does not register the existence of my iphone when I connect it to the computer. For the moment I am unable to sync the phone. I looked in iTunes>Preferences>Devices and my phone is listed (5 times) in the Device Backup list. Any ideas how I can get iTunes to recognize my iphone?
    Thanks in advance,
    Peter

    Solved it thru more google search. Just re-downloaded the latest version of itunes (no need to uninstall first). That did the trick.

  • ITunes is not recognizing my iPhone and I've tried everything to fix it!

    okay, the title tells all. I hooked my phone up to the computer, the computer recognizes it, but iTunes doesn't. I've tried almost everything to fix it. Help please...

    http://support.apple.com/kb/TS1538

  • Replacement Ipod 1.4 not recognized on PC and Updater "Can't mount Ipod"

    I just received a replacement Ipod mini 1.4 which is formatted for Mac. When I run the most recent version of the updater, I get an error message that states "Can't mount IPod".
    My Ipod no longer shows up in the "My computer" menu when I connect it to my PC, the only place it shows is in the actual usb hub in the device manager.
    I tried all the actions in the following link to no avail (http://docs.info.apple.com/article.html?artnum=61711).
    Please help!
    Note: I am leaning toward the illiterate side of computer literacy so please bear with.
    2nd Generation Ipod mini 1.4   Windows XP Pro  

    the same thing happened to me, and no, itunes doesn't recognize it.
    ephpod also doesn't recognize it, and neither does ipodwizard. i removed itunes and installed 6.0.5 and that also doesn't recognize it.
    i downloaded an older ipod updater exe (from 3-23, before it became integrated into itunes 7) and even that won't recognize it.
    i went back to itunes 7, and when i run an itunes diagnostic i get all green lights except the bottom, which means itunes can't tell that it's hooked up.
    but i see it in my computer, and the details still say that it has the data on it.
    also, when i try to use it normally there are no songs on it. the details say 0 songs, etc, but still says 22gb of space taken.
    i'm running windows xp, service pack 2, itunes 7, and am using a 5g 30gb video ipod. the ipod says that it is firmware version 1.2

  • Computer suddenly not recognizing device

    My computer is not recognizing my iPhone 5 when I plug it in to transfer purchases and update.  I have had the phone for awhile and it was working just fine.

    Great! It's not the first thing you think of, but my philosophy is "when in doubt, reboot." What probably happened is the AppleMobileDeviceService crashed. This is the easiest way to restart it.

  • My computer is not recognizing my IPod...how can I help this?  I have an IPod Classic from 2006, I think.

    I have connected my IPod via the USB port, and even my computer is not recognizing the IPod.  How can I help this?  I have just downloaded an audiobook and now I'd like to downloading it to my IPod.

    Uninstall iTunes and all of its components by following this guide: http://support.apple.com/kb/HT1925, then reinstall iTunes.  This will not trouch your iTunes library or data.

  • Iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB

    iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB.  I already tried uninstalling and reinstalling iTunes....still nothing.  Any ideas?

    Thank u verrrrrrrrrrry much FoxFifth u save my life thank u.

  • Iphone 4 is not recognized by itunes and is only on emergency mode, keeps telling me to connect to itunes but when I connect iphone to computer it does not recognize it

    iphone 4 is not recognized by itunes and is only on emergency mode, keeps telling me to connect to itunes but when I connect iphone to computer it does not recognize it

    Did you try recovery mode?  Hold down the home button as you connect it to iTunes.  iTunes should pop up a window that says "iTunes has detected a device in recovery mode" and give you the option to restore.

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