TS1702 Don't know the answer for the secret questions

I need to reset the secret question because I don't have the answers for the question that are there.

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Similar Messages

HT1918 I've lost the answers for my secret questions! How can I recover them?

I've lost the answers for my secret questions! How can I recover them?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

TS3297 I don't know my answers for my security questions

?

Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85454)

TS2771 I don't know the answer to my secret question,what now?

I don't know the answer to my secret questions, now what?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100539)

I don't remember the answers for the security questions

i don't remember the answers for the security questions. It keeps asking for my favorite teacher, my firsr car and my least favorite job but I dont know what the answeres were for them. I havent even owned a car or had a job yet. Im very confused!

Call the support number for your country from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

I forgot the answers for the security questions and when I try to change them (My Apple ID - Manage your account - Password and Security) I'm asked to answer the exact questions I'm Trying to change because I don't remember the answers. How can I do it?

I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?

Can't you try the email option instead?

I just want to know if you could help me regarding my issue purchase Adobe Photoshop at Aps store unable to proceed the order due to forgot the answer for the 2 questions.

I just want to know if you could help me regarding my issue purchase Adobe Photoshop at Aps store unable to proceed the order due to forgot the answer for the 2 questions.
I dont know how to check my particulars during filling up my registration in apple store support.
Hope u could give us advice. Thanks...
CandidoSG
<Edited by Host>

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.
http://support.apple.com/kb/HT5699

HT201363 hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

Hi Roy,
Contact iTunes support:
https://getsupport.apple.com/GetproductgroupList.action
Select your country, complete the prompts.
Or you can contact them by email:
https://ssl.apple.com/emea/support/itunes/contact.html
They usually will get back to you via your regular email within 24 hours.
Cheers,
GB

HT201363 What can I do if i don't remember my answers for the questions when I want to buy an app from the app store?

What can I do if i don't remember my answers for the questions when I want to buy an app from the app store?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103722)

Forget the answer for the security question

I forget the answer for the security question & i need to change the question but i don't know how i can do that .. so i need a help in this problem ??

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT2589 I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?

I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

HT1725 I forgot the answers for my security questions. How can I have it back?

I forgot the answers for my security questions. How can I have it back?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106187)

HT201363 I forgot the answers for my security questions , how can I get them back ?

I forgot the answers for my security questions , how can I get them back ?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106187)

I forgot the answers for my security questions

I bought a Iphone5 and when i try to buy something from Itunes, Itunes requires me to answer the answers for my security
questions. However, i have forgotten the answers. So, is there any way to figure out this problem?

Usually you will need to contact iTunes store support but this workaround may help:
-On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
- Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
- Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
- At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

Problem with my apple ID i forget the answer for the security question

i forget the answer for the security question knowing that i reast but unfortnaly i didnt receive any email in my email [email protected] so kindly help me with my problem .
best regards and thanks
mop

Try this document - it is full of helpful links Some Solutions for Resetting Forgotten Security... | Apple Support Communities
CCC

TS1702 Don't know the answer for the secret questions

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