TS1702 i made an in app purchase and the purchase is listed on my billing statement but the in application purchase is not available within the app?
i made an in app purchase and the purchase is listed on my billing summary but i cannot access the purchase within the app. I have tried deleting the game and reloading the app and the purchase, nothing seems to work.
I've had this with games, I had to contact support via the 'problems with this app' link on the receipt & they refunded my money.
Similar Messages
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I bought an album in 2010. As far as I knew it was complete, but now it shows a ! next to one song on my iTunes library. When I sync, the song "cannot be found". The album is still available in the store.
I cannot work out how to re-download the song because my computer and the store think I have it already.
help please!Whether you can redownload music depends upon what country that you are in, it can't be done in all countries. What you can redownload will show via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes
If music shows there but that tracks doesn't have the cloud symbol against it for redownloading, then delete it from the Music part of your library (where you are getting the 'unable to locate' message) and it should then get the cloud symbol against it for redownloading.
If you aren't in a country where music can be redownloaded then you don't have a copy of it anywhere e.g. on an iPod or your backup of your downloads/library ? -
I am extremely upset. I purchased my iPad in SA and now I am in Greece. I cannot download free apps as I get a message that the apps are not available in the SA store and only in US stores. When I change to the US store the same thing happens. What is the point of having an iPad if I cannot use it worldwide??? I feel that I wasted my money purchasing it as I specifically purchased it to use when I travel. How can I get access to all the available apps and why are they restricted.
You can use your iPad worldwide. However, each AppleID is tied to
a specific country's store. To use the AppStore in any country, you
must be in that country and have a credit/debit card issued by a financial
institution in that country with a verified billing address in that country.
It is the developer's choice which AppStores he makes his app available
from, and some countries prohibit certain apps.
To make a purchase from the US store (including downloading a free app
available in the US store), you must be in the US and have card issued
in the US with verified billing address in the US.
You can use your purchases from the SA store worldwide, but you
cannot make purchases in other than the SA store unless you meet
the aforesaid conditions. -
I have purchased items from CityVille and they are not available in the App although my card has been charged for the purchases. I also have an email receipt with the purchase. Can you please tell me how to resolve this issue?
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919 -
I just purchased a mac mini and wondered if it's safe to download from the internet (such as Kobo) that are not available on the app store. It asked me if I was sure it was safe, so it's got me worried.
If you know the sites are OK, then download away.
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Hi there, I recently purchased an app and I need to re download it onto my iphone 4s. The app is saved on my laptop and is not available on my app store download history. Can anyone advice how I can redownload it from my laptop?
You just resync your iPhone with iTunes on your laptop.
If you are logged with the same Apple ID on both devices it should be available to download from your phone:
Open App Store app > Updates > Purchased -
I have a new macbook pro and just made a video on imovie and it asked me to put it on idvd but there is no idvd listed as an option. How can i get idvd. it doesn't seem available
Since Apple has stopped supporting and offering iDVD you'll need to purchase the iLIfe 11 disk from a 3rd party retailer like Amazon.com: iLife 11 which will include iDVD 7.
OT -
How can I find what apple ID I used to register my iMac when I first booted up? I am being told that by using this ID I will be able to go on to the App store and down load iPhoto at no cost. Is this true? My iMac does not have iPhoto resident on it now and I only purchased my new iMac in December 2012
Thanks....Launch Keychain Access and click on Login in the left hand pane and then on Passwords. Next do search for Apple in the search field at the top and click on Apple ID Authenicication in the list that comes up. That will give you the ID no. and password.
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After upgrading to Yosemite I have lost iPhoto. It has a cross through it in Finder, but I clicked on it and I was directed to download the latest version from the App store, but it is not available in the Australian store. Can anyone please help? I am not an advanced user and I would like my photos back, having had no idea I would lose iPhoto in the upgrade!
Thanks petermac87...but for some reason, the only purchases showing are OS. So assuming iPhoto is in Mountain Lion, I was hoping to look under Hidden Items there as you suggested, but there is no option for that. Only option is to download Mountain Lion again, not iPhoto specifically. Any ideas welcome!
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Already purchase and sign. Lost internet data...aaaahh... .error - "We could not complete your purchase.The product distribution file could not be verified. It may be damaged or was not signed".
Update: i spoke to a very knowledgeable applecare representitive who walked me thrue the process, we were trying to figure out what exactly was preventing Mountain Lion from installing & (after a process of elimination) it turns out you need to be log in as an Admin to download it, we also made sure everything was up-to-date. Downloading Mountain Lion took about 40 minutes (with roadrunner high speed internet, DSL might be a bit slower) once it was downloaded the installation process was very intuititive with just a few clicks and about 35 minutes i had the latest Operating System.
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I downloaded Yosemite and now my iPhoto has a bar across it and will not open. I need to update to the latest version. The app store says the latest version is not available in the Canadian Store. What can I do.
Go to the App Store and check out the Purchases List. If iPhoto is there then it will be v9.6.1
If it is there, then drag your existing iPhoto app (not the library, just the app) to the trash
Install the App from the App Store.
Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always. -
Under purchased items in the APP Store, it say that the item you have requested is currently not available in the US store. The item in question is Mountain Lion OS X which I have already paid for. Any ideas to retrieve this?
When you submit a podcast you should get an email acknowledging the submission. If you subsequently submit it again you will get an error message saying that it's already been submitted.
It then has to be assessed by a real person, which can take some time - a couple of weeks seems to be common, but it can be longer: however since March seems an unreasonably long time.
When it's accepted (or rejected) you should get an email saying so, in the first case giving you a link to the Store page.
More than that I can't tell you: obviously I don't have access to the inner workings of the Store. You could try asking Support, but I have to say you probably won't get a helpful answer. Go to http://www.apple.com/support/itunes/ - click on 'Other iTunes Store Features' in the list and then on 'Podcasts'. You will see a link to either 'Express Lane', which will guide you eventually to some contact options, or you may see a link to email them. -
My rue la la app for ipad stopped working. I deleted the app and tried to reinstall it, it is no longer available in the app store and when I research it on safari and find it when i try to install it says that it is not available in the us store. What is that all about?
My app did the exact same thing. It is still unavailable on the App Store and when Rue La La's site directs you to download their app, the "not available in the U.S. message appears. This happened to me last night. The app wasn't working, I deleted it and was just going to reinstall but was unable to find the app. I figured it was some glitch but I have tried multiple times this afternoon to no avail.
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I downloaded pages from the app store and I can use it on my Mac login but it doesn't show up when my wife logs in to her account? Were using the same computer, just different logins.
No. You need to buy it for your Apple ID and for the other. You will have problems with updates
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I have new computer and want to be able transfer my iTunes to it, music, apps etc and sync my iPad on it. what do I need to do plse to set this up on the new Pc?
Transferring music with home sharing.
http://support.apple.com/kb/HT4527
Backing up iTunes on DVD
http://support.apple.com/kb/ht1382
This may be helpful as well. Read about it and see what you think.
http://www.copytrans.net/copytranstuneswift.php
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