TS1702 PrintDirect Application Upgrade does not reauthenticate on iPad Air.

Hi
Can anyone assist me please.
I purchased the PrintDirect Application for both my iphone 5S and new ipad air, both are running latest IOS software. The app. is downloaded first as a free app, then with purchase of an in-app upgrade to obtain full features. On the iphone 5S all is fine, on the ipad air the upgrade is not reauthenticating. By that I mean that when the upgrade is first downloaded, all is fine. After closing the app and re-starting the upgrade is stated as installed but does not function. if i download again for free, the app works correctly......until I close it and try to start again. The only way I can get it to work is to download the update again each time I wish to use it. I have tried deleting and re-installing from scratch, turning ipad off/on, etc, but no change.
App providers have not been able to help, suggest I contact itunes, waiting on call.
has anyone else had this problem with this app or others.
thanks
Ray

See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up              
Restore to factory settings/new iPod

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