TS2039 After saving an Excel document on my Mac ( I do have Office Mac), it will not reopen and gives error code -43. It will also say that there is no such file, although the file is in the document box. Has happened twice now with big files.

I work on Excel files through my Office Mac program. On two occasions, a large Excel file, (about 1.5 MB) will not save and is not recoverable. It gives me an error code -43.
I work on many such files without problem, but this has now happened on two occasions with important files.

If it only happens with very large spread sheets, and only happens randomly, then one possibility is a buffer overflow, i.e., some piece of data is so large as to clobber the data that follows it. If that is the case then the problem would only manifest itself if (a) you happen to access that data, (b) write beyond its allocation, and (c) what's just beyond that gets clobbered is something involved with the file's pathname. Then when the pathname is needed it can't be found resulting in the -43.
In other words, more "quality" programming from Microsoft...not.
Just a theory.

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After loading Maverick iTunes will not launch. I get an error code: -45054. I am the administrator and have no groups or guests. Sharing options don't fix this. Als Fetch will not launch, I get error code: SSL error 9807. These worked perfectly befor

After loading Maverick iTunes will not launch. I get an error code: -45054. I am the administrator and have no groups or guests. Sharing options don't fix this. Also Fetch will not launch, I get error code: SSL error 9807. These worked perfectly before installing Maverick. Also everything that loads, all programs, take twice as long to load. I have MacKeeper and have cleaned and discarded all the garbage.

Remove "MacKeeper" as follows. First, back up all data.
"MacKeeper" is a scam with only one useful feature: it deletes itself.
Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.
If you have incompletely removed MacKeeper—for example, by dragging the application to the Trash and emptying—then you'll have to reinstall it and start over.
IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.
In the Finder, select
Go ▹ Applications
from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the functional components of the software will be deleted. Reboot.
☞ Quit MacKeeper before dragging it to the Trash.
☞ Don't empty the Trash. Let MacKeeper delete itself.
☞ Don't try to drag the MacKeeper Dock icon to the Trash.

TS3274 My Air Ipad keeps switching to voice-over, it will not allow me to enter my password. It keeps saying that I've entered the wrong password. It's asking for a password of zero value. How can I correct this.

My Air Ipad keeps switching to voice-over, and it will not allow me to enter my password. It keeps saying that I've entered the wrong password. It's asking for a password of zero value. When I enter my personal password that I created, it say it the wrong password, then it say try again in 5 minutes and shuts itself down. Is anyone else having this issue and how can I fix it?

Hello SharonLo
Your best bet would be to restore your iPad if it is not accepting your passcode. Check out the article below to walk you putting your iPad into recovery mode and using iTunes to restore it.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Regards,
-Norm G.

I am having problems with creating my apple id. On the phone it is advising me that the ID is not created and then when i do it online it says that it has been created. Can you advise me on what to do please?

I am having problems with creating my apple id. On the phone it is advising me that the ID is not created and then when i do it online it says that it has been created. Can you advise me on what to do please?

Apple ID FAQ http://support.apple.com/kb/HE37

HT5655 I followed all the instructions to update Flash Player, but the installation fails at around 90%, it says that there is an Application running (Safari) bit I actually close all Apps. already. can someone help me with this issue ?? Thanks

I have followed the instructions to update Flash Player, the Installation Fails at about 90%, it says that there is an Application running (Safari) and it says to close all the apps. and start again ... but I already close all the Applications ... none is running ... can someone help me with this issue ??? Thanks ...

Dear Dominic
Brilliant reply. Simple English. Simple to follow instructions. And it worked immediately, first time.
Why couldn't the Apple and Adobe corporations get their programming right first time? We spend billions of UK pounds and US dollars with them. They reply with incompetent programming such as this, and arrogance to their customers in issuing faulty systems without doing the most rudimentary checks.
Anyway, I certainly shan't be buying another Apple as this is the most unreliable, most incomprehensible, most illogical and downright thoughtless shoddy piece of computer kit which I have ever owned. And all of it is rubbish ~ emails disappear, photos can't be organised properly, spreadsheets don't work, Pages is laborious… the list goes on and on...
But thanks to you Dominic, I have been able to load Adoble Flashj… maybe eyou should get a job at Apple, and set them all on the right course to how to work simply and correctly with customers.
Thanks again,
David

After I close the browser, it will not reopen for a while. I receive a message stating that firefox is still running. I can open IE at this point, but firefox is disabled for about 10 minutes

After I close the firefox browser, I cannot repoen the program. There is an error message to the effect that the program is still running. I cannot access it withthe ALT TAB command and I dont see the program active in the task bar. I can run IE at that time and get back to the web, but Firefox wont open for several minutes-not sure how long. I wait a while and I can back to the browser. That's all I can tell you unless you have specific questions Thanks BB

See:
*https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding
*http://kb.mozillazine.org/Profile_in_use
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

I rented a movie and whenever I try to download it, it says that there was an error in the Itunes store and to try again later.

Please Help!

That cryptic error message might mean that the payment information in your account is invalid. Check with your credit-card issuer to see whether a charge was denied. If not, see below.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Firefox sticks in processes and will not reopen and the answers I have found here I don't understand the jargon

after I have closed firefox and then try to reopen it will not do so. I have to go into task manager and end process. firefox then starts but appologizes for not being able to restore tab that I had closed before I closed firefox. This has only started happening since upgrading to 3.6. It happens on my laptop and my mates main computer. We both run Zonealarm if thats got anything to do with it. I hope someone can help as I have used fire fox for quite a few years and never been beaten before.
== This happened ==
Every time Firefox opened
== firefox upgraded to 3.6.6

In the post by '''Anonymous''', he is correct to an extent. Usually Firefox will close within 5-20 seconds. If a Flash animation/video is running, it may take a few seconds longer. I would hold off on the clean re-install until you do some further investigation.
ZoneAlarm (some versions/Toolbar) has caused some problems with Firefox. I do not recall the hanging at exit issue being one of them. After trying the following, you might want to visit the ZoneAlarm forum and look around or register and ask a question ( http://forums.zonelabs.com/index.php ).
'''Kill Application'''
In Task Manager, does firefox.exe show in the '''Processes''' tab?
See: [http://kb.mozillazine.org/Kill_application Kill Application]
'''Causes and solutions for Firefox hanging at exit:'''
[[Firefox hangs]]
[http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit Firefox hangs at exit]
[[Firefox is already running but is not responding]]
'''Safe Mode'''
You may need to use '''[[Safe Mode]]''' (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
See:
'''[[Troubleshooting extensions and themes]]'''
'''[[Troubleshooting plugins]]'''
'''[[Basic Troubleshooting]]'''
If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling '''one at a time''' until the problem reappears. '''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.

When downloading i-tunes 11 it will not load and gives me the error code:MSVCR80

unable to download i-tunes 11. get error code MSVCR80 -unable to open i-tunes

Hi Wugger,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link to see more details.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926?viewlocale=en_US
Cheers,
- Judy

My phone is 2 weeks old and would not update/sync this morning, told me I would have to restore. It will not resotre and gives me an error code 17 and 56? I have the latest version of I tunes on my computer and am not sure what to do with this

Does these error codes mean that I have to replace my brand new phone. Should I go into Verizon, or take it straight to Apple???

It's possible there is a problem with the server you are syncing to. I'd wait a bit, try again a little later.

I am trying to update my iphone software from 4.2.5 through my Mac but am not successful. It just goes into a continuous loop saying that there is an update available and to install and restart but the update never happens.

I am unable to update my iphone software 4.2.5 to the latest version through my Mac. I get into a continuous loop of clicking on update and getting the message to restart the computer. But nothing updates.

I imagine you are talking about iPhone 4 CDMA (Verizon, Sprint). iTunes will only allow Update or Restore to iOS 6.0.1 You need to update iTunes on your computer to current version 10.7, with computer click the iTunes Tab at the top of this page and install current iTunes 10.7 If this iTunes will not install you may need to update your computer System, or try a different computer.

I continuously get a Firefox pop-up saying that there are missing plug-ins. This seems to be the Adobe Flash Player and the installation fails when I click on the button. I've installed it manually but Firefox still gives the pop-up. Very frustrating.

Pop-up is the yellow bar at the top with the Install Plugin button enabled

Flash Player is free, and you might ask for help in Flash Player
This forum is about the Cloud as a delivery process, not about using individual programs... and as far as I know, Flash Player is a different, free, download
If you start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Acrobat Adobe Pro XI will not run due to error code 213:11 after downloading from creative cloud with no issues.

I have uninstalled and reinstalled 4 times, have added plugins to firefox and to no avail. I have contacted support twice, was disconnected once and the second time was told to uninstall and reinstall and my account was closed as fixed. I have reinstalled with the firewall off. same error code.
what is the problem??? I am pulling my hair out! I purchased in mid-Aug to use for school and have not been able to create one useable document yet.
I need the Acrobat pro, that is all I care about!!
some one please help!!!
Sharon

Hi 5unflower,
Please run the patch mentioned in the KB: http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html
Regards,
Rave

After doing a suggested update of itunes on my pc it will not open and gives me a msg saying msvcr80.dll is not on my computer and windows error 126 has occured

After doing an update of itunes on my pc Itunes will no longer open and gives me a msg about MSVCR80.dll not on my computer and Itunes was installed incorrectly error 7 (windows error 126)

This happened to me today as well post installing the latest version of itunes. I did a search on google for the error and came across a recommendation to :
Note: Start Windows in Safe Mode to complete any of the following steps if you're unable to access Windows normally due to the msvcr80.dll error.
If, and only if, you're receiving the msvcr80.dll is missing error when you open Apple iTunes, do the following: (skip this step if your msvcr80.dll error is occurring with a different program)
Uninstall from Windows the following five programs in this order: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, and finally Apple Application Support. If you have iCloud, remove it as well.
Uninstalling these programs in Windows is done from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
Note: Songs and playlists in iTunes will not be removed when you uninstall the iTunes program or any of the other, already-mentioned Apple programs. If you'd still like to back them up, they're usually located in the My Music folder in Windows.
Download the latest version of iTunes from Appleand note the location you're saving it to so you can find it once it's done.
Run the iTunes installation as an administrator. If you're not sure how to do that, see How Do I Open an Elevated Command Prompt? for help. That procedure shows you how to open the Command Prompt program as an administrator, but the steps are essentially the same for anything, including the iTunes installation package you just downloaded.
A general overview of removing and reinstalling iTunes can also be found here on Apple's site but the above procedure seems to work better in this particular situation.

Fire fox will not open and give the message that program is already running when it is not and i have to restart my computer. i am running windows xp and this problem started after the last up date. i have tried uninstalling and reinstalling the program

is this a known issue?

If you close Firefox properly the problem will practically disappear.
To close Firefox properly:
:Closing Firefox ''(#close_firefox)'', avoid getting Firefox already running messages:  To properly shutdown Firefox when multiple windows or closing the
last window use File → Exit/Quit (or Firefox button → Exit).  Closing Firefox with the [X] in the upper right corner closes the window ("Ctrl+W") but that does not necessarily close Firefox if it has subtasks running.  If you want to close and reopen Firefox use the "Restart" within Add-ons if you made a change requiring a restart, or install "[https://addons.mozilla.org/en-US/firefox/addon/restartless-restart/ Restartless Restart]" ("Ctrl+Alt+R") which will allow you to take Firefox down and restart without having to check the Windows Task Manager to see if Firefox first actually ended. ([http://kb.mozillazine.org/Firefox_hangs Firefox hangs])
In checking the Windows Task Manager be sure to check the "Process" tab not the "Application"tab/

TS2039 After saving an Excel document on my Mac ( I do have Office Mac), it will not reopen and gives error code -43. It will also say that there is no such file, although the file is in the document box. Has happened twice now with big files.

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