TS3398 I have lost my contacts that were entered into my iphone in addition to those that are synced from my exchange account. Iphone is only showing email addresses, no contacts with phone numbers.

Two days ago my phone locked up and when I could access again, my contact list was only a few names and email addresses. ALL phone numbers wiped from the phone. I have been using google sync for three years to sync contact and calendar to gmail and then sync gmail to iphone, and it has been seemless. I would think this was the problem, however the contacts and phone numbers that were added directly the phone are no longer on the phone either....which point to a phone problem.
I went home, to update but ended up having to "restore" from backup, which I did. The contacts were visible for less than 24 hours, but then disappeared again the next day. I have tried forums for google sync as that would solve a large amount of the contacts, but I still can't seem to find a solution for the other contacts added directly to the phone.
are there any new glitches/issues with the iOS 6 that cause this problem?
phone is 3GS.
thanks.

Do the numbers still exist in your google contacts?
Google recently terminated support for new configurations of gmail using Exchange Active Sync for unpaid accounts. In theory, existing configurations will continue to work, but there have been some problem reports.
I've seen several mentions of the problem you describe in the last few days and so far, they've gone unresolved as far as I can tell. The root cause may be in google's termination of AES support.
Facebook contact sync may also be a suspect.

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I decided to backup for the first time with icloud yesterday, and lost all my phone contacts! I am panicking, because the backup says 0, and I checked the internet account on my pc, and it's only showing email addresses from my hotmail account. What to do

I decided to backup for the first time with icloud yesterday, and lost all my phone contacts! I am panicking because the backup is saying 0 and I checked the internet account on my pc,and it's only showing email addresses from my hotmail account. What to do? How to recover them!

Have they also gone from iCloud.com when you log in from a computer.

HT3702 I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

IMesssage has stopped using my cell phone number and is only showing email addresses -- in other words, when I text, it is showing up as coming from an email address, even when i use my phone. Laptop

iMesssage has stopped using my cell phone number and is only showing email addresses -- in other words, when I text, it is showing up as coming from an email address, even when i use my phone. The laptop and phone are still synchronized and messages are showing on both devices.
I've seen this before and was able to fix in Settings, but that is not working now.
Please help. Thanks.

Did you replace your iPhone with some other kind of phone? If your phone number is no longer connected to an active iPhone, you can't use it to message from your Mac.

Just got an iPhone 5S, I am currently restoring my backup from my iCloud account (iPhone 4S) and I noticed that touch ID Is not in my settings menu, it only says "passcode" instead of "touch id

Just got an iPhone 5S, I am currently restoring my backup from my iCloud account (iPhone 4S) and I noticed that touch ID Is not in my settings menu, it only says "passcode" instead of "touch id & passcode". HELPPPPPPP

Thank you. That does appear to be the Sprint iPhone 5S in silver per:
http://www.everymac.com/systems/apple/iphone/specs/apple-iphone-5s-a1453-cdma-sp rint-kddi-softbank-specs.html
So if you still have your iPhone 4S backup in order and ready to use, you might try:
Settings > General > Reset > Erase all content and settings
... and then start the iPhone 5S setup once again.
It could be that the original seller did not set up the iPhone quite right.

I have an iCloud folder in Outlook 2010-My contacts, but it only shows email addresses - no phone numbers. It also contains only about 2/3 of my Outlook Contacts folder. How do I get all my contact info from Outlook into iCloud

My iphone 4S only shows names & email addresses in Contacts, no phone numbers

Franc Colusso wrote:
I use a Dell Pc and other Apple products but had iCloud on my Dell with all the contacts for email on Outlook.
I deleted iCloud and now dont ahev the email adresses any longer.
How do I get these back on my Outlook email program.
I foolishly used iCloud as my backup inststead of my usual PC backup.
I thought Icloud could be an automatic backup but I cant find in iCloud any of my email addresees..
Frustrated and not an expert on PC.
Regards to anyone who can help.
iCloud is not a backup system and trying to use it as such will not work (as you see) do you have copies of your contacts anywhere else?

My iphone 4s is importing contact information from FB and my email account. When I pull up my contacts it only shows e-mail information and the phone numbers have disappeared. How do I get my old contact list back with the phone numbers?

My iphone 4s is importing contact information from FB and my e-mail account. When I try to look at my contact list it is showing everyone I have on those lists and it only shows their email addresses. The phone numbers for my contacts have disappeared and I don't know how to get them back.

Hi macmac57. I don't memorize my numbers anymore, so I know how important it is to have all your contacts on your phone at all times. Did an update occur or a new application download when your contacts disappeared? Have you been backing up your device with your computer? You can try to restore your contacts from your last backup. http://support.apple.com/kb/HT1414
Are you syncing your iPhone between multiple computers? This can sometimes create issues with your contacts. http://support.apple.com/kb/TS1474
If you were already using iCloud to back up your contacts, check out http://support.apple.com/kb/TS3998 for some great tips from Apple.
I do hope this has been helpful for you to restore your contacts.
JenniferH_VZW
Please follow us on Twitter @vzwsupport

My iPhone contacts are only showing email address and not telephone number

I have an iPhone 4S running OS6. For some reason of late my contacts are only displaying the email address and not the telephone number.
I have repowered the phone a number of times but the issue still persists.
Can any one tell me how to fix this ???

Hi Kimberly,
Try the following:
1. Go to Settings > Messages > Send & Receive
2. Check where the Start New Conversation From is set to. If it's not your number, select your number.
If the above doesn't work...
1. In Settings > Messages, tap on iMessage to turn it off.
2. Reboot phone and after the phone restarts turn iMessage back on.
Hope those help!

Addressbook imports only one email address per contact

I am importing a few of my contacts from Outlook to Addressbook.
In my Outlook, these contacts have multiple email addresses (email1, email2, etc)
The exported vCard file also contains all those email addresses.
But when I import them to Addressbook, it seems to accept only the first email address and rest don't appear anywhere.
How do I fix this issue? Is there any setting somewhere that prevents multiple email addresses from being imported into a contact?

Each email address for the contact must be entered separately in the To: field. When typing in the first couple of letters of the contact's name, the autofill feature should pull up each email address for a contact with multiple email addresses.
If a contact with several email addresses is included in a Group mailing list and you want to include all email addresses for a particular contact when addressing a message to the Group, the contact must be listed or duplicated in the Group multiple times - one for each email address. This can be done by copy/paste of the contact within the Group.
Edit the Group Mailing list selecting a different email address for each multiple contact in the Group.

I recently bought an IPhone 4s and activated it through my husbands ITunes account. Now my husbands email address is on my phone when I attempt to access Apple. How can I get his email address off my IPhone so I can replace it with mine?

I recently bought an IPhone 4S. My husband activated it for me through his ITunes account. Subsequently, I created my own Apple account. Here is the problem. When I attempt to access ITunes or Apple apps my phone still shows my husbands email address and requests his password. I want to get that changed so it reflects my email address and password but can't seem to do so through the settings mode.

http://support.apple.com/kb/HT1311

Since update to 5.0.1 iphone contacts caller id shows email address rather than contact name and number

Since i upgraded to 5.0.1 . My iphone contacts caller id shows email address not contact name and number. Is this a settings issue?

Hi, it's maybe happening the same here!
I have an iphone 3gs. Since I did the upgrade to ios5, when I receive an sms with the notification of a missed call I am no longer able to see if it's coming from a number of my contact list, because in the sms the message correspondence for that contact underlines now the number PLUS the first 2 cifres of the date! So the number results always being 2 numbers longer and it's impossible get to the original.
That's really a major problem for me, as I'm no longer able to know who has called me, if someone I know (and who) or if a new number.
I add a capture to explain it better (I have banned a couple of cifres for privacy reasons).
Anyone solved the problem or can help please?
Thank you!

I moved from MobileMe to iCloud and all my contacts are lost! The only contacts I now have are from my Exchange account. Any help please. I tried "Import from SIM" but as all my contacts were on MobileMe, they're all gone!!

The only contacts I now have are from my Exchange account. Any help please. I tried "Import from SIM" but as all my contacts were on MobileMe, they're all gone!!

that happens for people who used icloud for everything but contacts. When they updated and went through initial
set up, signing into cloud enabled everything including cloud for contacts. Since they had zero contacts in cloud, cloud cleaned out their contacts, but synced everything else that icloud has, like calendars, reminders etc. If those contacts were never backed up anywhere - they gone. If there is back up in cloud, it needs to be restored.
Contacts sync in the cloud need to be turned off, right after restore.

Hello can someone help me I have an iphone 4 and my daughter has an ipod touch we are on the same email address but somehow with in the last 25hrs all of my contacts are gone and only hers on on my phone is there a way for me to get all my contacts back?

Hello can someone help me I have an iphone 4 and my daughter has an ipod touch we are on the same email address but somehow with in the last 25hrs all of my contacts are gone and only hers on on my phone is there a way for me to get all my contacts back?

If you need assistance with finding any of your restores or attempting to restore from any that happened prior to his incident follow this article
http://support.apple.com/kb/ht1766
IF you do find a backup that has your contacts; I'd /highly/ recommand turning off your wifi network after the restore is finished because if the issue is with your iCloud your contacts may merge back with her's.
With iCloud you DO NOT want to share the account; bad things happen Evil evil thigns...
But in all seriousness; if two devices have the same iCloud; iCloud is told to merge and sync infomation between hte two and can't tell that it doesn't belong to the same person

I've just bought an iPhone 5S in the UK, seems like a big mistake. I have turned off sync to icloud from the phone for both my contacts and calendar, as told on itunes. However, iTunes still says they are synced from iCloud and wont sync to PC, Fix ?

I've just bought an iPhone 5S in the UK, seems like a big mistake, but luckily by law we can return goods, which is exactly what is going to happen if I cant get this to work. This is my business phone, not having it functional can cost me money.
I have turned off sync to icloud from the phone for both my contacts and calendar, as told on itunes. However, iTunes still says they are synced from iCloud and wont sync to my PC, why and how do I fix it so that it doesnt go to iCloud for anything ?
The phone currently has no contacts or calendar information installed.
PC is HP Probook 4730s running Windows 7, Professional, version 6.1.7601 Service Pack 1 Build 7601.

I'm happy you figured it out and just try to keep in mind that not everyone you talk to at support will give the same advice or have the same knowledge. Just like those who contribute to these forums. Sometimes Google is your best friend.
I agree that Apple could probably make it easier, but as of yet prefer security over freedom. (sound famaliar?)
Anyway, if you choose to do so, you can leave feedback here:
Apple.com Feedback
Apple Support Feedback
Developer Feedback
Product Feedback
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My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode

My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.

Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors

TS3398 I have lost my contacts that were entered into my iphone in addition to those that are synced from my exchange account. Iphone is only showing email addresses, no contacts with phone numbers.

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