TS3694 I can not restore my iphone 3g ; either itunes or my phone is not allowing me too. help!?! I am a ANGRY CUSTOMER!!

Someone needs to help me troubleshoot my iphone 3g or send me another one because I'm starting to get upset!

What have you tried? What happened?
I backed up my phone to set it to get the lastest iOS version and it won't allow me to restore my phone and it is stuck on recovery.
What is the exact wording of any error message you received?
i honestly dont know , but it included the numbers 1011 on it. So i redownloaded itunes to make sure it was updated and restarted my computer and it still won't remove itself from recovery mode.
Does the app Cydia appear on the iPhone?
No
Is the iPhone jailbroken or otherwise hacked?
No
Provide some details so a suggestion can be offered. Or do you
just want to rant?
Just offer any type of anything right now. I am a computer consultant ; I tried stuff I already knew but it didnt work. I honestly just want a new one sent to me.
Message was edited by: Donyale

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