TS4009 My iPhone 4S won't backup

My iphone 4S will not backup and I have less apps, pictures, videos, games, etc. then when I first had my iphone. I have deleted so many things from my phone and it still says that its almost full and it hasn't backed up since October. HELP?

Hi codysattva,
This article contains things to try if you are not able to back up to iCloud:
iCloud: Troubleshooting creating backups
http://support.apple.com/kb/TS3992
This article contains instructions on how to back up using iTunes in case you want to try that as well:
iOS: How to back up and restore your content
http://support.apple.com/kb/ht1766
Take care,
- Ari

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Iphone 6 won't backup to icloud

My husband and I upgraded from iphone 4s to iphone 6. We used to share the same apple id, but ran into an issue where a contact would call him but it would appear on my phone was well. It was suggested to alleviate that issue that we should create a new icloud account. We use our yahoo email as our itunes/main apple id. I created a new icloud account for my iphone, but left the yahoo email as the itunes id. I'm still not able to backup my iphone to icloud. It won't do it automatically and I'm not able to do it manually. There is plenty of space. I have the free 5gb plan and only 2gb to backup. I've read through the communities and internet and itunes/icloud/iphone help, but haven't been successful. My husband's iphone doesn't have any problems backing up. Any suggestions? Thank you for your help!
Anne

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by going to Settings>iCloud>Storage>Manage Storage, tap your device under Backups, then tap Delete Backup and choose Turn Off & Delete at the prompt. Then go to Settings>iCloud>Backup and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

My iPhone 5 won't backup on iCloud

I currently use an iPhone 5 but I've recently purchased an iPhone 6. I've been attempting to set up the iPhone 6, but my first issue was that the software on the 6 wasn't up to date, so I had to set up the phone as 'New' before I could proceed. Having done that, I then attempted to restore a backup on my new phone, from my old one. However, the backup is quite outdated and doesn't include my latest documents and photos. I then attempted to do this via my PC, but with no results, oddly. Literally nothing was restored unto my new phone. Unfortunately, ever since updating to iOS 8, I've been unable to backup my phone on iCloud. I constantly get unreasonable estimates of time the process will take, before I get an error message notifying me that the backup could not complete, even though there clearly is adequate storage space on my iCloud account. I have however, been able to backup my phone to my PC, but none of my photos or apps actually backed up. I've read a ton of threads and posts on this site and other forums, but in practice, all have my attempts have been to no avail. There seems to be no real solution to my problem and I've tried everything that has been suggested by Apple and others. Everything on my phones seems to be in order, as far as I'm aware. Before the update, my phone used to backup automatically, when connected to my wi-fi and the cable, with no problem whatsoever. I'm not confidently suggesting that the cause or issue is the new iOS version, but the problem did start closely after. I would utterly appreciate it if anyone could provide a viable and effective solution, please. I'm really desperate. I really don't want to rely on my old backup or have to manually move everything from one device to the next. Please help!

An inability to back up to iCloud may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by going to Settings>iCloud>Storage>Manage Storage, tap your device under Backups, then tap Delete Backup and choose Turn Off & Delete at the prompt. Then go to Settings>iCloud>Backup and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.
It may also be caused by network connectivity issues with the iCloud server. Solutions to that include power-cycling your wireless router (unplugging it for 15 seconds, then plugging it back in), resetting network settings on your phone (in Settings>General>Reset), updating the firmware on your router, and changing the router's DNS settings to use Google's public DNS (see https://developers.google.com/speed/public-dns/docs/using) or set it in your iOS wifi settings and restart the device so the take effect (see http://osxdaily.com/2014/08/08/change-dns-settings-ios/).
I'm not sure why you're having problems backing it up to your computer using iTunes. The backup should include your app data and camera roll photos. Other photos, such as photo stream photos, would need to be saved to the camera roll prior to backing up in order to be included. The apps themselves are saved to your iTunes library and are synced to your phone when you restore the backup. To back up your phone and transfer your apps and other purchased media to your iTunes library, connect the phone to your computer, launch iTunes, then go to File>Devices>Back Up, and agree to back up apps and transfer purchases if prompted (or force it by going to File>Devices>Transfer Purchases).

IPhone 4S won't backup to iCloud

I have seen others in the community with this same issue and tried all the possible fixes. I am at the point where I am ready to reset my phone to factory defaults. Why won't this backup? It hasn't backed up since 10/2/12, which was right after I put iOS 6 on my iPhone. Is there anything I can do? I don't want to completely reset my phone and still have the same issues. I also noticed my photo stream has quit working since this happened too.

If you get the message "Backup not successful", I had the same problem.
My solution was to turn off some apps (Settings>iCloud>Storage & Backup>manage Storage, tap my device name in the Backups section, then look under Backup options) and try a manual backup. If it didn't work, turn off a few more apps and try a backup. Keep doing that until the backup works. Then try adding in some of the last batch of apps that were previously turned off - the objective is to find the app that causes the backup to fail. For me, I suspect that the one app I found had a bad data file that, when included in the backup, caused the backup to quit.
This can be a long process if you have a lot of apps that you originally turned on for backups.
If the device won't back up even when all the apps are turned off, then there's a more serious problem going on.

HT1766 iphone 4s won't backup onto my itunes (mac) HELP!

Ive tried restarting both iphone and mac, re-installed itunes and tried some other things that have been suggested on the internet but still after 2 months i cant backup/sync my iphone. Any suggestions?

Hi, Coops91.
Thank you for visiting Apple Support Communities.
I would recommend trying the steps in the troubleshooting article below.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Cheers,
Jason H.

Iphone 6plus won't backup over wifi

I bought a new iPhone 6 plus in December and I've never been able to back up the phone over my wifi. I never had this problem with my previous iPhones and my wife has the exact same iPhone 6 plus that I have and hers works perfectly fine. Every couple of weeks I get a message that the phone has never been back up and when I try to do a 'Back Up Now", it will start and seem to work for awhile and then when I check it, it will say that the back up could not be completed. I have plenty of storage space and all settings are correct (and the same as my wife's) on my phone and iTunes.

I did that as well as turn off the backup to iCloud and rebooted it. Neither worked and now, I am unable to turn the iCloud Backup back on. I get an error message saying "There was a problem enabling iCloud Backup". I also forgot to mention in my original post that my phone will not sync over wi-fi either even though it is set to do so. Any other suggestions?

IPhone 5 won't backup to computer nor sync to Bluetooth:

I have recently encountered two simultaneous problems with my iPhone 5:
1) When I plug my phone into my computer, launch iTunes and attempt to back-up to my computer, the back-up appears to be working and then an error message pops-up that reads: Cannot backup to computer because an error occurred. I haven't had any issue with performing this back-up until recently.
2) When I try to connect my phone to my car's Bluetooth, my phone finds the Bluetooth, I enter the code and connect the devices and an error message pops-up that reads that my phone cannot connect to the car's Bluetooth. Other phones can connect to the car's Bluetooth and I haven't had any issue with performing this connection until recently.
I read a thread that explained that others have encountered the exact same two problems, at the same time, as I explained above. Perhaps there is a common issue?
Additionally, I want to note that I did a reset of my phone's settings (as well as a restart of both my phone and computer), and my software on both my phone and computer (iTunes) is up-to-date. Unfortunately, the problems still persist ....

Not sure if anyone fixed this.....but i had the same issue...
I resolved this by disabling the "Find my phone" in the Icloud setting on the phone. When I 1st got the phone I was backing it up to the Icloud then changed to the local computer...It's as if it doesn’t unlink from the cloud and still thinks you want to backup it up there. Disabling the find my phone seems to cut it from the Icloud and then the backup worked fine..
You can then re-enable once done and it continued to work fine from then on.
worth a shot anyway, it worked for me.
Dan.

IPhone won't backup during iTunes sync

Hi! The last few times I've synced my iPhone 3GS in iTunes, it won't backup. I get an error message after it goes through the other steps to sync apps and such. Normally the backup is step 1, then it does the other steps, but now it's skipping right to step 2 and then when it's finished gives me this message:
"iTunes could not backup the iPhone "Debbie's iPhone" because a session could not be started with the iPhone". This is something I've never seen before. Is there a fix? It's making me nervous not having a current backup.
Thanks, Debbie

Thanks, i've tried that already. It initiates the backup, but seems to backup one tune only, not the apps. The process takes less than a second, telling me that the apps did not transfer.

Itunes won't backup my iphone !!!!!HELP!!!!!

Itunes won't backup my Iphone 3g 16Gb
Keeps on saying "A session could not be started with the Iphone"
but it do sync my apps,photos and music correctly.
Help is much needed as I need to make at least one backup of this Iphone.
Thanx in advance
Well this is the pic of the error message
http://i55.tinypic.com/2a00v7n.jpg

You followed ALL of the instructions in that support article? You deleted your existing backups, disabled ALL security software, logged in as an Admin.?

IPhone won't backup after iOS5 update

I recently updated my iPhone 4 using a friend's computer to get the new iOS5 update. Long story short, my computer has ruined 2 iphones attempting updates, therefore I used another computer. I had to delete all of my data in order to receive the update from a different computer so when I brought the phone home to put all of my data back on the phone, it froze on step 2 out of 8 (backup). I've even left it plugged in all night and that doesn't work. I have talked to the apple support line three times already. They've suggested that I disable antivirus (didn't work) and also completely uninstall iTunes and reinstalling (also did not work). Someone please help me! An iPhone that won't hold my own music, apps, videos and photos anymore is 100% WORTHLESS!

If you are using a Mac, go to Settings>Software Update ... check for any updates, and update all.
Chances are you are not using iTunes 10.5, which is required to sync iOS 5.
If youare using a PC, suggest you uninstall your iTunes, download fresh iTunes 10.5 from Apple.com/itunes and install it.

IPhone 4 won't slide to unlock . I tried everything possible and even got my phone replaced fora new one costing me 10,282 Rupees . The new phone is again having the same problem even without adding any apps or taking data backup

iPhone 4 won't slide to unlock . I tried everything possible and even got my phone replaced fora new one costing me 10,282 Rupees . The new phone is again having the same problem even without adding any apps or taking data backup

Yeah, first my thought was also that... that's why I've gone to Apple and they already switched the phone twice!!!
Last time was yesterday... I posted this here because I came from Apple and with a new iPhone 5, although I didn't restore anything from iCloud, I hadn't even logged in to iCloud / AppStore, and without any event on the lockscreen my iPhone 5 was already "locked" on the unlock screen... after a mere 45m after I used it without a single App!! Just a couple of SMS / 1 or 2 calls... I'm going to Apple again on monday, but tried to post here to see if this has happened before to anyone with 3 new iPhones!!!

IPhone Apps won't sync to iTunes.

I need all my apps to sync to my iTunes for a complete backup. All the new apps I've purchased on my phone in the last few months do not show up on the apps tab in iTunes. I've hit the Sync button as well as Transfer Purchases. Each time the apps are said to be "copying" in iTunes but never actually transfer or appear in the apps tab. They're in the preview on the right, just not in the list on the left.
Sync Apps is checked, as well as Automatically Sync New Apps
I had the same trouble with the iPhone 3GS and had to re-download all my purchased apps when I upgraded to iPhone 4 because the backup I used to startup the 4 seemed to be incomplete.
It's as if iTunes won't update the backup file. It's stuck on a backup from a year or so ago.
Any ideas?

I'm also having this issue. There is no media folder with any apps files in my iTunes folder on my PC and so i can see all the apps in my library but they are all gray and have a "!" next to the app name because iTunes (nor myself) can't locate them.

My iPhone 5 won't start!

My Iphone 5 won't start and tells me to connect the phone to ITunes but nothing happens when I do. The phone doesn´t show up in ITunes. What to do?

Apologies, 11.0.4 is the most recent of course...
You'll need to enter DFU mode.
Connect the iPhone to your computer and launch iTunes
Turn the iPhone off (hold down the power button at the top of the iPhone)
Hold down the sleep/power button and home button together for exactly 10 seconds, then release the power button
Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected
Hopefully this should work, with you being able to restore the device in iTunes.
However, be warned that this will erase all content on the iPhone, content you can restore if you have saved backups on your Mac/PC or on iCloud.

HT4623 My Iphone 5c won't complete the syncing process with my computer since I did the last software update. The error message says that it can't find SuncUIUCoreLocalized.dll

My Iphone 5C won't sync for the backup since I did the last software update to my phone. It fails in step 3 of the sync. The error message says it can't find SyncUILorelocalized.dll

Hi rich26817,
Welcome to the Support Communities!
The article below may be able to help you with this. You may need to remove iTunes and all of its components as outlined in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
- Judy

IPhone 5 Won't Sync After iOS8 Update

I have updated to iOS8 & now I'm unable to sync my iPhone 5 with iTunes 11.4. I initially did the update via OTA & noticed the problem, so I downloaded the ipsw file & did a restore. I then setup the iPhone from my last backup & the problem was still there, this time I was unable to sync most of my apps & none of my music collection. I now currently on the second restore & this time I'm going to try setting the iPhone up as "new" & then try to restore the apps etc manually instead.
Has anyone else either on an iPhone 5 or another iPhone who has updated to iOS8 experienced this problem too?

This appears to be a common problem. In fact, so common, it can't be accidental (see My MacBook won't sync my iPhone since I downloaded IOS8, is anyone else experiencing the same problem?) It appears to be a deliberate ploy, that, in my opinion, amounts to commercial blackmail, by Apple. I've been a loyal user of Mac products for almost 15 years since I bought my first ipod and MacBook. Today, I have an ipad2, iphone 5 and 6 and a MacBook of an older generation, lovingly cared for, carefully nurtured but well past its sell by date...according to Apple. So my operating system has gone as far as it can go. But still I refuse (I cant afford) to budge. So get itunes 12, someone suggests. Can't. It doesn't operate on my size of MacBook, the ones Apple wants to forget. Y'know, the ones they built the sales of their company on? So, upgrade to ios8, my iphone5 insisted, your world will be a better place.Buy an iphone6 and all your problems will be solved. U2?
Excuse me, no, it isn't. Now my iphone wont sync and itunes refuses to transfer my musical choices to my devices. Not only that, I can't do a manual backup to my computer, only icloud.
So, I've forked out a heap of money, in good faith, for a product, of Apple's design, that gives me less than what I had before, deprives me of my own music collection (28,000 tracks) and limits me to choose my listening pleasure, only from music bought from itunes. There's something rotten in Silicone Valley.

TS4009 My iPhone 4S won't backup

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