Two copies of sent mail appearing in sent box

Hi, how do I get help from microsoft?? I need help with outlook sending two copies of outgoing mail to me sent box. One copy inly is delivered to recipients.

Hi,
If you are using IMAP accounts, Outlook 2010 and Outlook 2013 save a sent message in the IMAP account's Sent message folder and your IMAP mail provider may also save a copy. Therefore, it results that two messages are listed in the Sent Items folder every
time you send a message.
To resolve the issue, please follow Clark Kent’s suggestion to
choose the option for Do not save copies of sent items and send a test message to see if the problem persists. For more information about this issue, please refer to the following article:
Two Copies of Sent Messages in Outlook
http://www.slipstick.com/outlook/email/two-copies-of-sent-messages/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please
make sure that you completely understand the risk before retrieving any suggestions from the above link.
Hope it helps.
Regards,
Winnie Liang
TechNet Community Support

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presetly you are using POP from gmail(Which is default), use IMAP settings(visit google website for configuration) and then you will not see your sent mails in INBOX.

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Go to Solution.

So for the mail issue seems sending myself a copy is the only way to go, right?
That would be a solution.
And about the BIS, my try was on a PC, it didnt work... Anyway, i was going to log on to the BIS to work on my issue above, but seems it doesnt help now, so it doesnt matter if i can sign up or not.
Well, that's entirely odd...I just used that link myself (from a PC) and get into my BIS account just fine. You can, however, use the device interface to BIS -- watch that demo I provided you above for instructions on that. BIS is merely a service, provided by your carrier. The PC/website method and the device interface -- those are simply two different interfaces into the same service, so using one or the other doesn't matter...they result in the same thing.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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2 copies of incoming mail

Someone just gave me a macbook. When I set up Mail (Version 2.1.1 (752.3), with 3 accounts set up exactly as Mail (Version 2.1.3 (753.1) on my old ibook, I get two copies of incoming mail. I can get rid of that by making one of the accounts inactive, but that solution makes me nervous (afraid I might miss some emails). Can someone please help me find the right solution to this problem?

Hi- I ran "Software Update" a second time before your message came in, this time I got Mail 2.1.3 as part of a security update. I also repaired the permissions. Unfortunately this did not solve the problem. However there is a new clue: the problem happens only with one of the secondary addresses (the one I use most frequently), again seemingly implying some sort of set up problem. I got the computer from a friend as a gift the other day. It had no hard drive whatsoever. I installed a new Hitachi 500gb drive, formatted it and installed the software from the disks that come with the computer (if all of that is of any help). Again, I appreciate your help. -Howard

Getting 2 copies of all mail??

Im getting two copies of every mail item - where should I look to correct this? Thanks

Mail preferences is a good place to start. Check your accounts and if needed re-enter the settings as needed. You also might want to work with your ISP, it's possible there is an issue on their end.

I have two e-mail addresses and on the left hand side in mail if i expand the sent box one account has an exclamation mark appeared and some mail has deleted it's self??

I have two e-mail addresses and on the left hand side in mail if i expand the sent box one account has an exclamation mark appeared and some mail has deleted it's self??

You can continue to use them as Apple ID's, change the rescue address (as you know)
You can use your iCloud address, but it won't be an alias, it's a full email address.

Why do i get 2 copies of outgoing mails in my sent folder

I have used one e-mail account (eclipse.co.uk) for years. I recently added two more. With one (Hotmail.co.uk) whenever I send a message I get two copies in the 'Sent' folder. This does not happen with the other accounts.
On the third account (plus.com) some of the incoming messages appear twice in the inbox. This doesn't happen on the other accounts

I made a big mistake ! I am using Thunderbird Mail not Firefox.
I took your link and found an answer to the two messages in the Sent folder but didn't see anything about duplicate incoming messages.
I recently transferred to Plusnet. On the first day 5 messages to me on my new address, all from them, only appeared once. Subsequently all messages from them appear twice. Messages I have sent to myself only appear once.
Thanks for your help - sorry about confusing the original request for help.

Sent e-mail messages do not appear in the sent box

sent e-mail messages do not appear in the sent box

Glad it's working for you but it's still not for me. I was sending emails fine today and they went to sent box then all of a sudden they aren't there. Does anyone know what is the problem and a simple solution?

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This is a weird one that started with me a while ago. I have started having emails appearing in Drafts. They are either email that I have sent or received. While it's in the Drafts folder it is also in my Inbox or Sent box.
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I finally sorted it - quite by accident. I have a Mobile Me account and an iPhone and I wanted to have all my sent messages appear in all places for convenience i.e. send an email from Mail and have it show up in my sent box on my iPhone in case I need to forward it while I'm on the road.
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Sent mail has stopped appearing in the Sent box

Hello,
This problem just started 2 days ago. When I send mail I hear the little "sent" sound, but the email does not appear in my sent box. I am pretty sure that the emails are actually getting sent because I am getting replies to them.
It's just really annoying to not know if something has been sent or not (especially when they are emails to my boss).
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What you say doesn’t make sense. If messages sent from this account have been saved locally on your computer instead of on the server all this time, it has to be because Store sent messages on the server was OFF. Otherwise, messages sent from this account would have been stored on the server (or not at all if Mail couldn’t do that for some reason).
If Store sent messages on the server is ON, then the Sent mailbox that you see in Mail has to be somewhere on the server, but its real name could be something else (e.g. Sent Messages).
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the "Sent" mailbox appears below the "Inbox"
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https://support.mozilla.org/en-US/questions/1056919

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Why does my mail send me copies of sent mail before I have finished typing

Sounds like you must be using Lion!?

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E-mail appears in sent box but recipients are not getting it

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I'm assuming this is now a very regular event, and not intermittent?
Do you have a non-.edu email account to which you could CC or BCC yourself, and see if you are receiving it there? And if so, then verify whether your desired recipients received anything if you did?
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Two copies of sent mail appearing in sent box

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