Two major issues

Hello,
We experience two major issues with audio streams. I have
searched this forum and have seen a couple of posts with almost the
same problem. We use an audio broadcast in real time.
1. Delay. When an audio channel gets open and the Encoder
starts streaming everything is fine on the surface. As the time
goes by we notice a delay and the delay gets bigger and bigger. Our
network is fine, the latency between the encoder and FMS is less
than 1 ms. The delay is totaly random. It could not show up for a
day and it could show up within minutes. The only way to fix it is
to restart the channel on the client side (just reset NetStream
object on the client side). Restarting the Encoder also helps.
2. No audio at all after a prolonged usage of Encoder. Here
is the situation. I leave the office and leave the Encoder
streaming into FMS and several clients connected to the channel. I
step into the office next morning and my employees say to me that
they don't here any audio. I take a look at FMS and see the the
stream is still being published and clients are connected. But
there is NO audio at all. I confirm it with 100 percent since I can
see a green audio indicator jumping up and down as the Encoder is
getting audio data from the sound card but the clients do not hear
anything. The fix : restart the channel on the Encoder side.
I have been getting some help from Adobe customer support but
none of that fixed the problems. I would appreciate greatly if
anyone have (had) the similar issues and share how you fixed them.
Thanks a lot

I just installed a new build of the Encoder. I will let you
know if the problem still exist on Friday.

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