UCCX redirect call when the connect to the agent fail

Hi all, I want to redirect a call to another number when the first agent (and the only one in my case) don't answer after N seconds.
I put the redirect on a failed case under "connect to resource" but seems the script skip this failed step because the call is queue again.
Anyone have a works example that use a failed operation when an agent don't answer?
Thanks

If you are looking to queue the call to one specific agent, under "Select Resource" instead of using a Routing Type of "Contact Service Queue", instead use "Resource".  You can the specify the resource you want the call to go to.  Set the timer to X number of seconds and if the call fails, then use the redirect step.
The way you have it now, you have the Call Redirect step under the "Selected" portion of the "Select Resource" step.  It should go under the "Queued" leg.  By leaving it the way you have it now, the call will only redirect if the call fails during the "Connect" step.  It doesn't mean it will redirect if the agent is not available (that would be the "Queued" leg).

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