UCCX - set priority command CSQ

I am setting up a Que and the customer wants to have agents in group A answer all the calls.
If a call waits in que for over 5 minutes, they want a second group of agents (group b) to be able to take that call. So the call could goto the either group A or B.
My question is, Can I do this in one Que, or do I need two.
I was thinking that I could do a “set priority” of 5 when the call comes into the que and then after 5 minutes, set it to 1.

Hi Carlo
Priority probably won't help - all that does is move the call 'ahead' of other calls in the queue. It doesn't affect to 'who' the call is routed.
Basically if you want the system to make an instant decision (e.g. route to group of agents A, but if not busy send to agent group B) then you can give agent group A higher skills than B, and use the 'most skilled' routing algorhythm on a single queue.
If you need that 5 minute delay, then you need two queues, with the second queue added with a 'select' step in the 'queeud' branch of the first 'select' step.
Regards
Aaron

Similar Messages

UCCX 8.5.1 Scripting Assistance - Set Priority

Hello,
I am trying to configure the priority in my script similar to how they did this in the below discussion.
https://supportforums.cisco.com/discussion/11892936/uccx-851-basic-scripting-assistance-set-priority
When I put the "set priority" in the script it errors out and callers hear the message that the system is experiencing problems. The script runs fine without the "set priority". Any assistance would be greatly appreciated.

Chris,
I attempted to validate the script and did get an error with the "Set Enterprise Call Info" step. What's odd is that without the priority step the script still does not validate, but actually works fine. As soon as I add the priority step to it though it breaks.
I removed the "Set Enterprise Call Info" step and the priority works as expected now. Thank you for your assistance.
Jared

E2000 setting priority is not working for one PC

my home has a max download speed of 300 KB/s. which can make gaming quite an issue if someone in the house starts using something that is a bit of a drain on the bandwidth.
i fixed the issue for a few months by setting the gaming console to be the only device with high priority. but for some reason my sisters hp laptop still drains all the bandwidth shen he loads youtube. and the only way to stop it is a mac address block on that computer so the game isnt literally frozen still.
i need to figure out how to get the priority working against this device.

In this section, you can set the bandwidth priority for a variety of applications and devices. There are four levels priority: High, Medium, Normal, or Low. When you set priority, do not set all applications to High, because this will defeat the purpose of allocating the available bandwidth. If you want to select below normal bandwidth, select Low. Depending on the application, a few attempts may be needed to set the appropriate bandwidth priority.
To Enable QoS service on your router you can follow this link and follow the steps on the website: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=05ef4bac579a47d39d9454a4b0583cbf_1701.xml&pid=80&r...
Second, let me know the current firmware version in the router management page: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=df680dece5cd4f7ea8141ea0026db71a_4046.xml&pid=80&r...

Setting the command prompt...

Can anyone tell me what I would use to set the command prompt?
On HP-UX, I would reset the PS1 variable...
i.e. PS1="
\$ID @ \$HOST | \$PWD
--> "
On Linux, I would reset it as follows:
i.e. PS1="
\u @ \h | \W
--> "
Neither of these seems to work here...
I tried the following, and it give me the correct visual layout, but the values don't change when you change directories:
i.e. PS1="
`whoami` @ `uname -n` | `pwd`
--> "
Any help would be greatly appreciated...

Hi,
Changing Your Command Prompt
The syntax you use to change your command prompt depends on whether you are using the Bourne,
Korn or C shell.
Bourne and Korn Shells
For the Bourne or Korn shells, you redefine your command prompt with the PS1 command. The
following are three examples:
PS1=": "
PS1="`hostname`: "
PS1="`hostname`{`id`}}: "
The first example sets the prompt to a colon (:), followed by a space.
The second example creates a prompt consisting of your machine name followed by a colon and a
space.
The third example sets the prompt to your machine name, followed by your login name in braces
{}, a colon, and a space.
Type any of the examples above to change your current command prompt. The prompt will remain until
you change it again, or logout.
If you want to make your changes more permanent, add one of the above examples (or a prompt of your
own creation) to your .profile file. If you do this, the prompt you specify will appear each time you
login in or start a new shell.
C Shell
For the C shell, you personalize your command prompt with the set prompt command. The following
are three examples:
set prompt="% "
set prompt="`hostname`\!: "
set prompt="`hostname`{`id`}}: "
The first example sets the prompt to the percent sign, followed by a space.
The second example creates a prompt consisting of your machine name followed by the history
number of the command (hostname1, hostname2, hostname3, and so on).
The third example sets the prompt to your machine name, followed by your login name in braces, a
colon, and a space.
Type any of the examples above to change your current command prompt. The prompt will remain until
you change it again, or logout.
If you want to make your changes more permanent, add one of the above examples (or a prompt of your
own creation) to your .cshrc file. If you do this, the prompt you specify will appear each time you login
in or start a new shell.
Revert back.
Thanks.
Senthilkumar
SUN - DTS

How to set user command in module pool program

hello expert,
like in report: PARAMETERS: RB_SING RADIOBUTTON GROUP RAD3 DEFAULT 'X' USER-COMMAND C1.
in module pool program, hw to set user-command in screen.
srinivas

PBO.
Call subscreen <SUBSCREEN NAME> Including sy-repid(PROGRAM NAME) G_DYNNR(SCREEN NUMBER'.
PAI
module user_command.
Call subscreen <subscreen name>
Module user_command.
case sy-ucomm.
when 'BUT1'.
g_dynnr = 200.
when 'BUT2'.
g_dynnr = 300.
Endcase.
end module
REPORT demo_dynpro_tabstrip_server.
CONTROLS mytabstrip TYPE TABSTRIP.
DATA: ok_code TYPE sy-ucomm,
save_ok TYPE sy-ucomm.
DATA number TYPE sy-dynnr.
mytabstrip-activetab = 'PUSH2'.
number = '0120'.
CALL SCREEN 100.
MODULE status_0100 OUTPUT.
SET PF-STATUS 'SCREEN_100'.
ENDMODULE.
MODULE cancel INPUT.
LEAVE PROGRAM.
ENDMODULE.
MODULE user_command INPUT.
save_ok = ok_code.
CLEAR ok_code.
IF save_ok = 'OK'.
MESSAGE i888(sabapdocu) WITH 'MYTABSTRIP-ACTIVETAB ='
mytabstrip-activetab.
ELSE.
mytabstrip-activetab = save_ok.
CASE save_ok.
WHEN 'PUSH1'.
number = '0110'.
WHEN 'PUSH2'.
number = '0120'.
WHEN 'PUSH3'.
number = '0130'.
ENDCASE.
ENDIF.
ENDMODULE.
flow logic of the screen 100
PROCESS BEFORE OUTPUT.
MODULE STATUS_0100.
CALL SUBSCREEN SUB INCLUDING SY-REPID NUMBER.
PROCESS AFTER INPUT.
MODULE CANCEL AT EXIT-COMMAND.
CALL SUBSCREEN SUB.
MODULE USER_COMMAND.
flow logic of the screen 110
PROCESS BEFORE OUTPUT.
PROCESS AFTER INPUT.
flow logic of the screen 120
PROCESS BEFORE OUTPUT.
PROCESS AFTER INPUT.
flow logic of the screen 130
PROCESS BEFORE OUTPUT.
PROCESS AFTER INPUT.
REGARDS
VASU

RE: Is it possible to set 2 commands to 1 keyboard shortcut

I am wondering if it is possible to set 2 commands to 1 keyboard shortcut.
I have a script that saves copies of InDesign pages to the desktop. I would love to set the keyboard shortcut for this script to be the same as the Save shortcut (Command S), which saves the InDesign pages into our content management system. However, I can't seem to get this to work.
Any suggestions?

No, you cannot get a kbsc to do two things at the same time.
But…you can set it run a script.
Bob

How to pass value to select-option parameter using SET PARAMETER Command

Hi,
Am passing values to selection-screen fields in report RV13A004 ( used in VK11, VK12 and VK13). using below statement but material number is select-option in this report. am able to pass MATERIAL FROM using SET PARAMETER ID, can i know how to pass values MATERIAL TO range in select-options fields using SET PARAMETER Command ??
Passing values to parameter id
set parameter id 'VKS' field kschl.
set parameter id 'VKO' field vkorg.
set parameter id 'VTW' field vtweg.
set parameter id 'KDA' field erdat.
set parameter id 'MAT' field matnr_from.
Change condition price.
call transaction 'VK12' and skip first screen.
Thanks in advance.
Regards,
Balamurugan.

Hi,
instead of using set parameters and dden call transaction use this..........
submit RV13A004 WITH SELECTION-TABLE rspar
Effect
If you specify this addition, parameters and selection criteria on the selection screen are supplied from an internal table rspar. You must specify an internal table with the row type RSPARAMS for rspar. The structured data type RSPARAMS is defined in the ABAP Dictionary and has the following components, all of which are data type CHAR:
SELNAME (length 8),
KIND (length 1),
SIGN (length 1),
OPTION (length 2),
LOW (length 45),
HIGH (length 45).
To supply parameters and selection criteria for the selection screen with specific values, the lines in the internal table rspar must contain the following values:
SELNAME must contain the name of a parameter or selection criterion for the selection screen in block capitals
KIND must contain the type of selection screen component (P for parameters, S for selection criteria)
SIGN, OPTION, LOW, and HIGH must contain the values specified for the selection table columns that have the same names as the selection criteria; in the case of parameters, the value must be specified in LOW and all other components are ignored.
If the name of a selection criterion is repeated in rspar, this defines a selection table containing several lines and passes it on to the selection criterion. If parameter names occur several times, the last value is passed on to the parameter.
The contents of the parameters or selection tables for the current program can be entered in the table by the function module RS_REFRESH_FROM_SELECTOPTIONS.
Notes
In contrast to selection tables, the data types of the components LOW and HIGH in table rspar are always of type CHAR and are converted to the type of the parameter or selection criterion during transfer, if necessary.
When entering values, you must ensure that these are entered in the internal format of the ABAP values, and not in the output format of the screen display.
Cheers
Will.

SET CHAINED command not allowed within multi-statement transaction

Hi,
i need to do one transaction and i am setting autocommit(false) and
once i am don ewith my 2 inserts i am settins it to true.
i have like 20 thousand rows and when it is working fine for some inserts but after that it is throwing
"SET CHAINED command not allowed within multi-statement transaction".
can anyone please help me.

You can find some information here:
http://publib.boulder.ibm.com/infocenter/wsphelp/index.jsp?topic=/com.ibm.websphere.nd.doc/info/ae/ae/rtrb_dsaccess.html
it's first problem for sybase DB

How to set priority?

Hello,
Is there a way to set a priority symbol or number or anything of the sort beside a message in mail?
I heard of it being done but I'm not sure.
Also, how do I use mail and create an out of office reply or an email that will be automatically sent when someone sends an email to a given address?
Thanks.
Dorian

You mean when sending a mail, how do you set priority? Is there a little rectangular box in the lower left-hand corner region of the message header area in your new message window composition window, that has three little horizontal lines and a downward pointing triangle in it? Click on it and select Customize....
Check the far-right checkbox that has a pull-down menu with a "!" in it. That is message priority. "!!" means high priority, "!" means regular priority, and "-" means low priority.
Or do you mean how do you display the priority of incoming mail? You can display priority of incoming messages by enabling the "Flag" column in your message list viewer pane. In the Mail's menubar, go to Mail > View > Columns and select Flags. You can drag that column to the desired position (mine is 2nd from left) and adjust its width in the column title row using your mouse. If you have placed the Flag icon in the toolbar of the main mail viewer window, then when you click on the icon, you can locally "flag" it (displays a little red flag in that column next to the message) to remind you that you have to do something with/about this message. To add the Flag button to your toolbar, in Mail's menubar, click on Mail > View > Customize Toolbar and drag the Flag icon into your toolbar.
The best way I would know to create an out-of-office reply would be to create a temporary rule that says "if account is 'whatever' then reply" and enter text in the reply text window. Problem is, I don't know whether the rule would be executed until after the message was downloaded in your running mail application, or until the message was actually viewed. You'd have to experiment. If your computer is going to be shutdown or you will be logged out, that won't work, and you'd really need to be able to do something at the mail server level, not your mail client level.
(if you find that this solves your problem, or is actually helpful towards arriving at a solution to your problem, please consider clicking on either the "helpful" or "solved" buttons in the header of this post)

How can I set priority on an individual email in my inbox?

I have the Priority column open in Thunderbird, but I can't set the priority. How can I do this?

'Tools' > 'Message filters'
* click on 'New'
* give filter a name
Apply filter filter when:
* select: 'Manually Run'
* Select: 'Getting new mail'
if you want to check for and remove junk first.
* select: 'filter after junk classification',
If there is only one condition or if you want to use more conditions that say 'A' AND 'B' must occur.
* select 'Match all of the following'
If there is more than one condition or if you want to use two more conditions that say 'A' OR 'B' must occur.
* select 'Match any of the following'
you will need to work out what condition(s) need to be met, such as:
example:
'FROM' and 'IS' and 'email address'
to set another condition click on the small +
Perform this action:
'Set Priority to' and 'Highest'
* click on OK to save the filter.
* make sure it is enabled.
Message filters run in the order listed. So you need to make sure that you do not have another filter positioned above that filter which could filter emails before the second filter can work.

Setting Priority Dynamically in Decision Step

Hi Experts,
My requirement is to set priority of the user decision based on a container element value.
Depending on the container element values, some times the workitem should be created with priority 5 (medium) and some times it should get created with priority 4 (High).
Please let me know how can we pass priority dynamically to the user decision step.
Thanks in Advance,
Siva Sankar.

I think you can use FM
SWW_WI_PRIORITY_CHANGE
Thanks
Arghadip

Performance of set variable command in WAD

Hi all
The set variable command in WAD is performing really badly. Can somebody please help me to identify how to decrease the response time.
thanks in advance

Hi Vikram,
your link to SAP Help is wrong. It refers to BW 3.5 (NW04), but your URL looks like BW 7.0 (NBW04s). So you need another SAP Help link. Try this one:
<a href="http://help.sap.com/saphelp_nw70/helpdata/en/43/ef05462480025ae10000000a1553f7/frameset.htm">http://help.sap.com/saphelp_nw70/helpdata/en/43/ef05462480025ae10000000a1553f7/frameset.htm</a>
Regarding to example 3 your link should look like this:
<a href="http://sthbmdm8dv.client.com.50000http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/pcd!3aportal_content!2fcom.sap.pct!2fplatform_add_ons!2fcom.sap.ip.bi!2fiViews!2fcom.sap.ip.bi.bex?TEMPLATE=ZPlan_W00500&BI_COMMAND_1-BI_COMMAND_TYPE=SET_VARIABLES_STATE&BI_COMMAND_1-VARIABLE_VALUES-VARIABLE_VALUE_1-VARIABLE=zplan_appid&BI_COMMAND_1-VARIABLE_VALUES-VARIABLE_VALUE_1-VARIABLE_TYPE=VARIABLE_INPUT_STRING&BI_COMMAND_1-VARIABLE_VALUES-VARIABLE_VALUE_1-VARIABLE_TYPE-VARIABLE_INPUT_STRING=10002002">http://sthbmdm8dv.client.com.50000http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/pcd!3aportal_content!2fcom.sap.pct!2fplatform_add_ons!2fcom.sap.ip.bi!2fiViews!2fcom.sap.ip.bi.bex?TEMPLATE=ZPlan_W00500&BI_COMMAND_1-BI_COMMAND_TYPE=SET_VARIABLES_STATE&BI_COMMAND_1-VARIABLE_VALUES-VARIABLE_VALUE_1-VARIABLE=zplan_appid&BI_COMMAND_1-VARIABLE_VALUES-VARIABLE_VALUE_1-VARIABLE_TYPE=VARIABLE_INPUT_STRING&BI_COMMAND_1-VARIABLE_VALUES-VARIABLE_VALUE_1-VARIABLE_TYPE-VARIABLE_INPUT_STRING=10002002</a>
If the variable screen starts up, you should suppress it in template properties.
best regards
ARNE
Edited by: Arne Witte on Jan 18, 2010 6:40 PM

Set variable command

Hi all
The set variable command in WAD is performing really badly. Can somebody please help me to identify how to decrease the response time.
thanks in advance

Thanks for your response In our planning scenario there is a data provider which is filtered using a variable. When a row is selected in an analysis item table (which uses another data provider), the variable is set to use the characteristic value of the selected row. This is done using a u2018SET_VARIABLESu2019 command in WAD. Without using the SET_VARIABLES command the performance is acceptable but when SET_VARIABLES is used the performance is slow.

Automating a set of commands

I want to run a small set of commands (these would be called actions in Photoshop) in an already open Acrobat 8 pdf file generated from Photoshop. I've looked at batch processing and that doesn't seem to be the way to go. In an already open file, I want to add printer marks and then crop the page to letter size. Is there a way to automate this process like I can in Photoshop?

Well, there is printer marks from the Print Production toolbar (not
automated) but the crop pages command is available within a fix-up which
could mean droplet capabilities.
If you want more than use Enfocus Pitstop - this can both crop and add
page objects at the same time ...
Jon

ForEach not initiating Set-Mailbox Command

Script retrieves all User Mailboxes where AuditEnabled equals false then it's supposed to set those users to "true" but for some reason it is skipping my Set-Mailbox command. I know the variable I'm passing contains data so that's not the
issue and I've tried different syntax but I'm missing something.
#Mail Server Variables
$FromAddress = "[email protected]"
$RelayMailServer = "relay.domain.com"
$ITSupportEmailAddress = "[email protected]"
#Connect to Office 365
$password = ConvertTo-SecureString "password" -AsPlainText -Force
$cred = New-Object -TypeName System.Management.Automation.PSCredential -ArgumentList [email protected],$password
$s = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell -Credential $cred -Authentication Basic -AllowRedirection
$importresults = Import-PSSession $s
$today = Get-Date -Format d
# Define font and font size
# ` or \ is an escape character in powershell
$font = "<font size=`"3`" face=`"Calibri`">"
$UsersList_AuditDisabled = @()
$userslist_auditdisabled += Get-Mailbox -filter {RecipientTypeDetails -eq 'UserMailbox'-and AuditEnabled -eq $false} |select userprincipalname, auditenabled
If ($UsersList_AuditDisabled -eq $null) {$UsersList_AuditDisabled = "No Users to Report"}
else {
$auditfile = "C:\Office365\AuditUsers.csv"
$userslist_auditdisabled | sort userprincipalname | Export-Csv $auditfile -NoTypeInformation}
$userslist_auditdisabled | ForEach
Set-Mailbox $_.userprincipalname -AuditEnabled $true -ErrorAction 'SilentlyContinue'
If ($UsersList_AuditDisabled){
$msg = new-object Net.Mail.MailMessage
$att = new-object Net.Mail.Attachment($auditfile)
$smtp = new-object Net.Mail.SmtpClient($RelayMailServer)
$msg.From = "[email protected]"
$msg.To.Add("[email protected]")
$msg.Subject = "Audit Users Enabled"
$msg.Body = "Attached is the list of users who have Auditing Enabled."
$msg.Attachments.Add($att)
$msg.IsBodyHTML = $true
$smtp.Send($msg)
$att.Dispose()}
Remove-PSSession $s
#Clear all variables
Clear-Variable audit* -scope global

Hi,
First thing - remove -ErrorAction SilentlyContinue from Set-Mailbox and run it again. Any errors?
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(Don't give up yet - 12,950+ strong and growing)

UCCX - set priority command CSQ

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