UCCX SPAN-based monitoring in 3750 virtualiztion environment

This is regarding the tutorial on http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118160-configure-uccx-00.html
Here's my test environment:
UCCX 10.5.1
VMware 5.5U2
Switch: Cisco WS-C3750G-24PS
IOS: c3750-ipservicesk9-mz.122-58.SE1.bin
Regarding the SPAN command in the tutorial -
monitor session 40 destination interface gi1/1 ingress learning
3750 switch does not support the "learning" keyword.  Thus my monitor commands are like below:
monitor session 1 source vlan 102
monitor session 1 destination interface Gi1/0/11 ingress untagged vlan 100
Voice VLAN is 102.  UCCX VLAN is 100.  Dedicated vSwitch, port-group are created with UCCX virtual NIC connecting to it.  Dedicated physical NIC is assigned to the vSwitch and  connected to switch port Gi1/0/11.
I noticed this configuration will only work under specific conditions - the UCCX server has to build its ARP table before the "destination" command is issued.
I think it is because the "destination" command somehow blocks the ARP request from UCCX.  Without ARP functioning, UCCX was never able to resolve its default gateway IP to a MAC address.  See attached screenshot.  UCCX was trying to resolve the default GW IP 142.100.64.100 by ARP.  But never got a response.
The work around is to remove the "destination" command.  Let UCCX build its ARP table.  Then re-enter the command.  Then everything works like a champ.
But I was wondering if there is another way to set up the SPAN so we don't have to do this manual workaround?  Thanks!

Have you been able to get a response to this post?  I am running into the exact same issue with an upgrade to UCCx 8.0.  SPAN on the 2nd NIC isn't allowed, and now the customer has lost functionality.
Thanks,
Ben

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