UCES or CRM utility IC webclient

Dear Experts,
I am new to SAP. I want to know what is the t code to launch web portal of sap UCES.
Also which is more beneficial solution to utility company :- SAP UCES or SAP CRM for Utilities?
Kindly mention the critical differences between the two.
Regards
Rajat

Rajat:
UCES is an external customer portal - customer e-services - and is not transaction code based.
CRM is used by internal utility customer service employees.
They have very different functions and uses. You would not choose one or the other as they do not provide competing functions.
Please read the sticky threads at the top of the forum for basic introduction to utilities concepts and more ISU functionality.
regards,
bill.

Similar Messages

CRM 4 IC webClient cookbook

hi
Can any one send me the CRM 4 IC webClient cookbook to my email id [email protected]
Note: Points will be rewarded.
Regards,
Vinod

Done.
Check your email, it should be there.
Edited by: Mike Powals on Dec 19, 2007 2:04 PM

Z Transaction Types not showing up at creation in CRM 5.2 WebClient

Hi Experts,
I am using CRM 5.2 with webclient.
I have just created 3 transaction types (BUS2000126 & BUS2000125) copied from standard ones.
I passed all other transactions as Inactive in SPRO.
In GUI everything is OK, I can create each of these transactions properly.
But in WebClient, when I click on "New", the pop-up appears but there is no value in it.
Is there anything I would have forget in my customizing, anything I should do in the BOL???
I 'd appreciate any help and reward with maximum points for any helpful answer,
Thanks,
Aldo

Aldo,
I know for activities (BUS2000126) they must have the correct category assigned in order to show up in the creation list. This is set under Assignment of Business Transactions Categories, and the customizing header data for the category Activity for the transaction you created.
The class CL_CRM_UIU_BT_ACT_CUST_GET controls this logic. There are calls to CRM_BSP_SALES_GET_PROC_TYPE which will retrieve the list of possible transaction types. You can look at the method GET_PROC_TYPES_FOR_SCREEN_KIND in class CL_CRM_UI_BT_ACT_CUST_GET to see this logic.
The class of the category of the activity must correspond to the allow values.
Take care,
Stephen

CRM Analyst IC WebClient Consultant needed in Franklin Lakes, NJ

This runs through 2013
Skill Requirements:
u2022 Ideal resource will be a person with strong experience in IC WebClient configuration and Complaints processing.
u2022 Must able to handle tasks independently with minimal support.
u2022 CRM IC WebClient u2013 Basic IC WebConfig including Alerts, Interactive Scripts, Surveys, Broadcast messaging, Categorization Schema, TREX Search etc
u2022 Working knowledge on Component Workbench and Business Roles
u2022 Experience in Complaints and Returns processing u2013 with good ECC Integration experience. u2022 Experience in ECC Sales Order processing is a huge plus
Other Requirements:
u2022 Excellent communication, interpersonal, and presentation skills.
u2022 Proven experience on a cross-functional project
u2022 Work authorization for the US through 2013
Edited by: GR_RCMT on Dec 22, 2011 4:00 PM
Edited by: GR_RCMT on Dec 22, 2011 4:03 PM

Hello specialists,
is there now one who can help. Where are the sap-gurus ?
The Accountingdata is impossible to see and fill in in the PC-UI in the CRM-SI ADDON, too.
Please help. Because if there is some data and functinality is missing in the PCUI, we have no arguments to our customer to start a project to change from classic gui to pcui......
Best regards,
André Borrmann

BW report for interactive scripts in CRM 4.0 webclient

Hi, experts,
good day,
currently we have a requirement to develop interctive scripts in webclient environment , and developing in Interactive scripting editor,
after developing the scripts we attch the profile and when we run it in the webclient , scripts runs automatically, so far all these functionalities working ,
but i want to generate a report for , where i want to see the the number of scripts used perday, most frequently used scripts in the day ,
, where i can do this report,
as i know that , i can generate a report for survey scripts, but these interactive scripts developed in external editor and all we will do in the SPRO is attch the script name in the profile with the valid date , thats all,
i am suspecting about a custome development , if am not wrong ????
urgent help needed ,
full point will be awarded, becuse, this is a limited functionality in SAP , across the projects in the world,
thanks regards
sree

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

CRM 5.0 Webclient - Survey

Hi Gurus
We would like to implement a Survey into our Webclient environment.
Are there any tutorials for how this is done. There's a lot of over view documentation on Help.sap.com, but nothing that really goes into detail.
Many Thanks in advance
Regards
Panduranga

Hello Panduranga,
In addition to the attached thread provided by sreekanth that describes how to integrate a survey into the service ticket, you can also include a survey inside an interactive script used in the Interaction Center. This can be done using the default "Survey" template that is delivered with the Interactive Script Editor tool. You could also use the Lead template if you wanted to automatically create and qualify a lead based on the results of the survey. The online documentation for Interactive Scripting mentions both of these templates.
Warm regards,
John
P.S. I am also covering this process in more detail in the book I am writing, "Maximizing Your SAP CRM Interaction Center" which should be available in September 2008 from SAP Press / Galileo Press

CRM Utility Contract -Structured document

We are going to use structured utility contract docuemt for multisite customers. Can anyone help how the assignements with multiple premises work and what should be best practice to create sub level items(isu contracts) in the strucutred utility contracts.
Any document or help would be appreciated.
Thanks

Hi Ritesh,
Have a look at following document. This explains the integration of Utility contracts with CRM 7.0
Go to below page.
https://websmp209.sap-ag.de/UTILITIES
Navigate to following path.
SAP For Utilities - Product Information -> SAP CRM For Utilities -> Cookbooks and Guidelines.
Search for the book : IS-U/CRM Contract Integration
There are other books for replication of master data and other CRM-Utilities related stuff.
Regards,
Naresh

CRM 5.2 webclient -masking input field

Hi all,
i want to know how to mask a input field in Interaction center webclient in crm 5.2.
ex: we have a input field for "telephone" which is 10 digits long, i want to mask it so that it accepts only 7 digits.....
Regards,
chandan
Edited by: chandan rajgopal on Feb 6, 2008 6:00 AM

HI Chandan,
As per my understanding, the field is already available in UI. So the field must be available in the context node. To check it, you use F2 key to find the technical details of that from UI.
So once you know the attribute and context name. Copy the   GETM_XYZ under that context node and rename it to GET_M_<Attribute name> .
Sample code for get_m method is
DATA: attr    TYPE BU_PARTNER.
DATA: dref    TYPE REF TO data.
GET REFERENCE OF attr INTO dref.
metadata ?= if_bsp_model_binding~get_attribute_metadata(
       attribute_ref = dref
       attribute_path = attribute_path
       name           = 'BP_NUMBER' "#EC NOTEXT
     COMPONENT      =
       no_getter      = 1 ).
Instead of BU_PARTNER, create another date element which matches with your requirement and use it.
Regards,
Manas.

ABAP WD in CRM 5.1 WebClient

Hello,
Our project includes ECC, CRM 5.1, SRM6.0 and Portal.
The CRM 5.1 UI technology is BSP WebClient.
SRM UI technology is ABAP WebDynpro.
For our portal customers and vendors self-service, we have decided that ABAP WebDynpro will be used for new developments.
If I need to develop new and simple web quote screens for our customer on the portal, can I mix ABAP webdynpro with CRM WebClient? For example, can I create a ABAP WD view and use existing classes used in the WebClient as controllers or is it better to stick with BSP webclient for this case?
Thanks

Hello,
Do you have any solution to your problem. Can you share with us how did you implement it? what was your findings. Thanks.
Regards,
Malik

SAP CRM 7.0 Webclient - Product Identification (IBase or IObject)

Dear SAP IC-Experts ,
I am new in the configuration of the SAP Interaction Center (SAP CRM 7.0) and have a process orientated question.
In my proyect the company is producing bathroom products which are installed in hotels, private homes, etc.. They sell their products via partner so they in most cases dont know where there products are installed until the end-user calls when they have a service problem. In the Interaction Center I have seen the Account and Product-identification Workcenter Page.
1. My first question is do I have to use IBase or IObjects to save the proyects in the Database? If I understood correctly IObjects can only be used if I have a serial-number for example which are used for cars or laptops to be able to uniquely identifie a product. As Bathroom products does not have this this kind of identification number to identify a single object I have to use IBase right? Additionaly I the company sells for example 30 times a shower cabine to a hotel I can not use IObject too because there is installed 30 times the same product in different floors and hotel rooms. This leads me to the conclusion that we have to use IBase which leads my directly to the second question
2. When using IObjects there is a Create-Button to create a new IOBject but this create button does not exists for a IBase in the View. When the end-user is calling me can I create in a very short time the installed base (IBase)? I hope I could make myself clear?
Basically I need to know if using IBase or IObjects for bathroom products and if using IBase how can I create it quickly as an IC Agent when the client is calling?
Best Regards
Oliver

Hello Oliver,
Yes, you are correct. The IObject (individual object) is intended primarily for consumer-facing scenarios involving serialized registered products. For a B2B scenario where a company has a footprint of installed products (whether it be HVAC equipment, plumbing systems, faucets, etc.) it is probably preferrably to use the Installed Base object to model the installation.
As you noticed, there is no native possibility to directly create new Installed Base hierachies from inside the Interaction Center directly (though there is an option for IObjects). The rationale here is that while a contact center agent would often register a new consumer product, they probably would not usually create new Installed Base hierarchies; rather this is something that, like creation of service contracts for example, is typically done by a Service Professional using the ServicePro role. However, you can always add a link to your IC menu to launch the ServicePro screen for IBase maintenance/creation in order to allow the agent to create or maintain the IBase hierarchy. A little cumbersom of course, but definitely a possible workaround.
Warm regards,
John

CRM 5.0 Webclient - Characteristic Change Pointers

Hi Gurus
On ERP we have site values which have characteristic data attached.
On a daily basis from ERP we run transaction BD21 with Message Type "CLFMAS" which picks up changed characteristic data and creates Idocs which are then sent to CRM and processed via an XI process.
We've picked a scenario where it looks as if New Sites created do not have their characteristic data sent in this process.
If we then make a change to the characteristic data for the new site and then run BD21, the data is picked up without issue.
Would anyone know if this is due to the fact that it is seen as a new record and not a changed record that the new characteristic data is not picked up for transer?
Maximum points for the right answer.
Any links to documentation on this subject would also be rewarded
Many Thanks in advance
Panduranga

Closing this
No Resolution at this point

SAP CRM SERVICE IC WEBCLIENT E-MAIL RESPONSE SYSTEM

Hi
I am new to WEBIC. I am in CRM SERVICE. I want to generate a E-mail to send to the customer automatically with respect to the SLA(Service Level Agreement). With respect to the time delay from Service Ticket(Incident Registration). If the delay is 4hours it should send automatic message with 100%DELAY. If it is 2hours it should send automatic message to customer with 50%DELAY. Can to tell me how to generate E-mails and how to caliculate 50% and 100%. Is I need to insert mathematical expression in any where? Please let me know step by step. Is I need to Define Service, Assign service Manager Profile, Define Repository? let me know clearly. Thanks a lot.
Shrik.

Hello Piotr,
Ok, then that explains it! If you are using ICI, then the emails are stored on the external email server and not in SAP CRM. The Interaction Record in CRM contains a pointer to the email on the server. But if you delete or archive the emails from the server, then you will get the error message in the IC. This is completely dependent on how you configure your external email server. You can certainly have access from the IC, but you need to configure your email server to keep the emails for the desired length of time (i.e., until you archive the Interaction Records in IC).
The other option of couse is to use SAPConnect and the Agent Inbox with or without ERMS (or alternatively SAPConnect and ERMS Push) in which case the emails are stored in the SAP CRM system rather than on the external email server.
Warm regards,
John

How to enhance CRM 7.0 webclient, say, insert several BSP pages?

Hi,
Would you please answer this question?
Customer required to insert several BSP pages into standard Webclient scenarios of CRM7.0 so that customer specific business check scenarios could be added.
Best regards,
Hao

Hi,
Could you please elabrote your question.
If you want to insert BSP pages jsut go to SE80 and see the BSP application name and enter.
You will get existing pages. If you want to add new pages just right click and click create button.
Regards
Srinu

Error: CRM 7.0 WebClient "No Connector for Template"

Hi Guys
Please help my..!!
When I register with the role CRM: MKT_MAN, MKT_EMPL, SALES_EMPL, etc.
I get the following error message:
One or more entries in the central search menu have been omitted
Entry for Accounts(BP_ACCOUNT/H): No Connector for Template CRM_ACCOUNT
Entry for Activities(BT126_APPT/H): No Connector for Template CRM_BUS2000126
Entry for Campaigns(CPG_CAMPAIGN/H): No Connector for Template CRM_CAMPAIGN
Entry for External Lists(ELM_EXTERNALLIST/H): No Connector for Template CRM_ELMLIST
Entry for Leads(BT108_LEA/H): No Connector for Template CRM_BUS2000108
Entry for Mail Forms(PML_MAILFORM/H): No Connector for Template CRM_MAILFORM
Entry for Marketing Plans(MPL_MKTPLAN/H): No Connector for Template CRM_MARKETINGPLAN
Entry for Products(PRD_MATSRV/H): No Connector for Template CRM_PRODUCT
Entry for Rebate Agreements(BT215_RAGR/H): No Connector for Template CRM_BUS2000215
Entry for Segmentation Elements(SEG_SEGMENT/H): No Connector for Template CRM_SEGMENT
Entry for Surveys(SURVEY/H): No Connector for Template CRM_SURVEY
0 entities were recovered after the BOL reset
BOL reset completed successfully
Best regard!
wsmartin

As I understood your requirement, you application wants to show some product bundles which are readily available for the user to choose. when user clicks on some button or link, these products should be added to basket or order template. or else, if user chooses order template, these product bundles should automatically added to the basket. is that?
thanks,
Kiran V

CRM 5.0 Webclient - Tables for Notes

Hi Gurus
Which tables stores Notes as entered from the Webclient.
Maximum points for the right answer.
Many Thanks
Panduranga

Hi Anupam
Not to worry, you've solved my problem. I could read the Note text as it was stored in a raw format.
Thanks for your help.
Max Points Awarded.
Regards
Panduranga

UCES or CRM utility IC webclient

Similar Messages

Maybe you are looking for