UCM 8.6 Reporting

Question

Is anyone aware of a way to generate a phone report that will list the device name, model, Firmware and registration status?
It seems to me that the reporting options from UCM are very very limited - they do supply a few canned reports, but most are useless. It would be very nice if we could use Crystal Reports or something to create our own custom reports.

Answer 1

As noted by other replies, you can't do this natively from the CUCM  admin or CUCM reporting portals. For realtime information (like phone IP  address) you need to leverage a tool like RTMT, CUOM, or any management  tool that is querying real time information. You can also access this  information yourself if you are handy with programming/scripting and  leverage the RISPort API (see:
http://www.netcraftsmen.net/blogs/tags/RisPort/ for more information).
For  phone firmware, I assume you are asking for an inventory of what is  actually loaded on the phone (versus what is configured in CUCM). This  is trickier to do in bulk because you have to query the phones directly  (HTTP GET) and scrape the HTML. I am sure there are 3rd party tools that  do this (CUOM may do this too) but I haven't researched the topic in  depth. Personally, I use a tool I developed to get this information so  that is why I don't have a specific 3rd party recommendation.
HTH.
Regards,
Bill
http://ucguerrilla.com