UDF fields from Active to not Active suddenly

Hi everyone,
a customer has submitted a problem which is quite strange. For one of the users, about once a month UDF fields in Item Master Data that are set to Visible and Active suddenly are not Active anymore. The user has no permission to change these settings. But there is something even more strange than that: at the same time, the master data for two items are displayed. For one item, the UDF are active, and for the second one they are not ! I have not yet created a message with the support because I don't have enough clues at what is taking place.
Has someone already seen that ? Does anyone as a clue at what I should look at ?
Thanks
Gilles Plante

Hi
Since there is a duplication of data , I would suggest you to log support to SAP.
Please check also if change log is activated on Item master which you can see from Menubar - Tools --change log
If regarding UDF concern ,
You could check --go to tools --customisation tools --setting (or CtrlShiftB)
Check what it up there .
I guess it is too hard for troubleshooting because we don't know what exactly trigger your problem.
If you can get more details like user 1 was doing ...,then... we can probably look more in detail .
So far i will first, I would suggest you to log support to SAP because your data is duplicated and also check how many data are duplicated also ..
Thank you
Bishal

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