Um... Ok.... Mebbe it's just ME!...... too many issues to even breathe!

Question

Drat, Drat, and DOUBLE DRAT!
Ok, so, yesterday, I went to the T-Mobile store to return the loaner phone (and be refunded the $53.01 i had to pay to leave with it) and the WebConnect stick. I also called T-Mobile to be sure of what I had to return of my OLD 8520.
I did ask a couple of questions of the agent at the store... things like where can I get a car charger... how do I use Opera as my browser.... stuff like that.
I was a happy camper.... but I also didn't expect it to last for forever (forever meaning some length of time beyond 3 months)
I set down to use my computer for what I use my computer for.
I went to a website for research, and I wanted to show someone else what I had found. Suddenly, the pages didn't move like I wanted. I went to another web site, and I was disconnected.
I look at the phone .. the phone that I use a a modem, and have done so since I got my first BlackBerry ... the screen said SOS.
I waited a while and it went back to EDGE.
(I'll try to make this brief)
I called T-Mobile who explained that there were not outages in my area, but there could be a new one that wasn't on her screen yet.
Ok, so, while we're at it, my DTM? Well, everytime I start it, it goes to the Application Loader. How do I make it so it doesn't do that (it never used to do that)
I was sent over to a RIM support person, who, in short, had me to uninstall the DTM from my computer and re-install it. (She annoyed me immensely. I wish the people on the phone would LISTEN, rather than sticking to some script)
Ok... I'm ok now that my DTM is ok.
I wake up early this morning and I'm playing with my phone. I mostly wanted to get my bookmarks in on Opera Mini. (Oh, I loaded the Opera because I went to a website with the Internet Explorer, and it said that I had an outdated Browser)
Well.. I've got RELOAD SOFTWARE 552 AGAIN!
I've been this route.
I do the Application Loader thing, only this time, it seems to work... until I get this
I do have a password on my device. There was no place to input such information on my device, or on the DTM.
I hit the retry, and some, more than 30 minutes later, I get the same thing. The second time, I choose Cancel.
This is what I got
So, the Application Loader thinks it's done it (?)
I had to leave the house for an event at 9 am. Now, I'm about an hour from home with a car with a  bad fuel pump, I won't be leaving until late, and I have no phone (prayer, prayer, prayer)
What is it? Is it me? I am seeing a pattern.
Ok... I'm using DTM 5.0.0.8, which I downloaded from the TMobile website on 5/7/10
My device is a BB 8520, which arrived to me on Monday, May 17 (it's White, if that matters)
I have added programs, but ONLY from the BB App World....
I have been using the Trial version of XM Radio, the regular versions of Pandora, Poynt, Drive Safe.ly, Score Mobile, I had a Police Scanner trail (but I didn't use it on Friday. I used that on Thursday). I have Shazam on my phone. I was playing Word Mole. Oh, and I got Opera Mini (not from the App World, though)
All the software I've been using was through reputable sources, and all had OTHERS to use them, with no issues.
Why do I keep getting this 'Reload Software 552'?
Last I heard, this is a computer with telephony on it... so why can I ONLY use it as a phone (but not even that, today)
I'm willing to say *I* am doing something wrong. I have never in my life heard of any one else having all these problems with anything, and most certainly, no one has ever (that I've heard) complained of a BlackBerry.
After more than 16 BB8220 Handsets, and now this is my second BB 8520 within a month......
What do I do?
(I have no idea when I'll be able to read replies, but please do. I can find some where to power up my notebook)
Thanks....
I'm so drained... I really need a good cry.
Pax,
GFApryl
Detroit

Answer 1

(I wrote to a friend telling them my tale of woe... so why re-invent the wheel?)
I've had more than 16 handsets since March 20, 2009. They were mostly
BlackBerry 8220's (the Pearl Flip)
I tried the 8120, which is a standard Pearl.... one was stolen from
me.... and one I broke by putting my elbow through the glass. Still,
that is an awful lot of headseats.
On May 5th, the phone, the one I got when I said, 'this is the LAST
time I'm going to try this. This has to work', they decided to send me
a BlackBerry 8220 Red.... Yes, the ONLY difference is the color. Ok..
Fine.
I had that phone for *maybe* two weeks, when on May 5th, I get this
error message 'Reload Software 552'. I tried that. Problem is, the
phone is not even registering with the computer, so I CAN'T reload the
software.
After a bunch of techs had me on the phone, after more than 6 hours, I
popped, and told them to send me another phone; a DIFFERENT phone,
since this 8220 doesn't work! I hung up on that person and called back
to Customer Service, and I went off on them, too, and they said they
would send me another phone. (To keep me as a customer, I guess)
That phone arrived to me on May 10. That is an 8520. Hmm.. An Ok
phone. More memory  than my 8220, and it will run MapQuest! I set up
that phone, and pack up my loaner phone to return it to T-Mobile. I
ask them at the store what to do with the 8220. I was told it was mine
to do with as I will.
On Friday, May 14, I get error message Reload Software 552. This time,
the computer WILL read  it, but it will only get so far and stop. It
says that it can't initialize the phone.
Saturday, I go to the store again, get another loaner and because one
of the biggest disadvantages with the loaner is no internet access, i
get a WebStick.
Some where in here, I start to frequent the BB Support Forums. I see
that a lot of people are having issues with the 8520. I know that I do
not like it nearly as much as I liked my don't-work-for-**bleep** 8220 -
the buttons are much smaller, there is no flip, it's just not as cute
The replacement phone arrives about the 17th of May.
I take the loaner phone back to the store, return the WebStick, and
pack up the old phone to ship it off to BlackBerry.
I get up on Saturday morning and I'm still putting my phone back in
order.
Reload Software 552.
Ok... now, something is very wrong. You see, in all those other
phones, I never had the same problem more than once. Reload Software
552 on three DIFFERENT phones... hmm... Maybe it's me. It MUST be me.
I go with no phone all day Saturday. All day Sunday. On Monday, I go
to the T-Mobile store to ask for the loaner. "Sorry, we just got rid
of our last one".
Deep sigh. Not a big deal. Maybe I'm not meant to have a phone. I
mean, I have TWO BlackBerry phones, and neither works. I have all the
accessories and what-not, and I can't make a call to the police if I
had my fingers on Jimmy Hoffa.
I noticed on the BB Support Forum that two OTHER people reported on
Saturday that they got Reload Software 552, and were not able to
reload the software. We were all looking for back door ways to do the
reload. We all were using Windows Vista, too.
One person suggested putting the BlackBerry CD into the computer and
with it in place, then try the reload.
I decide to go to another T-Mobile store and ask, 'does any one here
know anything about this Reload Software 552'. Well, turns out... no
one did
But Jay said he'd try.
It took him about an hour, but he got my 8520 up and running again.
Said he had to trick-out the computer.
Well, if he can do the 8520.... why not just ASK if he can do the
8220. Sure... and this only took him about 10 minutes.
Lawdy!
I called T-Mobile. They assured me that I can have BOTH phones. I
don't need to turn anything in to them.
I'm a happy camper, because I really do like the 8220 more.
.... but today, I was running around with my cousin, and I pulled
stuff out of my pocket and the phone hit the ground. The screen is
broken.
Now, I'm running Drive Safe.ly, so it will read my texts and emails to
me. I can still make and receive calls... but I need to get this
repaired. If T-Mobile says they will replace my phone if I pay the
deductible, I'm kewl with that, too.. but dang, I feel so stupid.
Still, until I do get it replaced, I can use the 8520.
So I've got  phone service. And I will be writing another letter to T-
Mobile: I should never have gone through so many phones if the techs
would just take the time to REPAIR the phone!
Pax,
GFApryl
Detroit