Unable to clear customer line items for a particular company code

Hello,
For a certain company code, even though open items are present for some customers, i am unable to clear them using F-28 or F-32.I am getting the message 'No open item exists', Anyone come across this scenario before?

Hi:
         Make sure you are giving proper selection criteria for the processing open item. May be the items are Special GL based transaction so you need to select special GL indicator to process open item. Please also refer to OSS Note 136754 - F-03, F-32, F-44, F-28 missing open items. Hope this will help you.
Regards

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