Unable to Edit Payment information

When I access my account information I try to enter my new card info from a new bank. Apple responds with, " the information you have entered does not match your bank records." I have contacted the 1800 support # and they were not able to assist. I never sent apple any bank info...what's the deal!!!?!?

I am having the same problem. I even called my bank to verify the billing address, reentered all my info and it still will not accept. I have not changed anything and then one day it would not let me purchase from itunes, because the "account information does not match". So what am i to do, the bank shows the correct information, so why is itunes not accepting it?

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TS4009 Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

Unable to update payment information to complete iCloud storage renewal, tried over 4 times and different cards

I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

Unable to update payment information

Due to the recent Adobe security breach, I like many other people have been forced to replace our credit cards. I received my new card and am completely unable to update my payment information. All attempts to update the information using Firefox, Chrome, Safari and Android and iPhone browsers is unsuccessful. Considering that the recent security problems of compromised customer payment information, I would have expected more from Adobe. Why doesn't such an important function of the Creative Cloud website work at a time when many people are having to re-enter their payment information due to recent events?
I have been waiting for the chat support to person for a while now and can't spend another hour waiting for assistance. This series of events is really beyond the pale in regards to Adobe's customer service and support. First we get our credit cards stolen, and then when we have to put in new payment information, the website doesn't even work properly. Adobe isn't some start up that's only been around for a few months, they're a multi-billion dollar company.
Do I need to call someone instead? Is there any sort of notification or status as to whether or not the website is functioning as expected?

I had the same issue, Sent Email offering £7.99 for 25 GB. Then sent me an Email at 2.52AM saying I needed to update my payment method although they had just refunded to it. Then 7 hours later, I had tried to before work at 7AM and thought, "as it won't let me do that on my iphone, I'll do it at lunch." Sadly at 9:56 am UK time, They reduced my storage.
Having Wasted an hour on the phone tonight, they first tried to explain that £7.99 is More than £0.79 times 12. Doh!
That was followed with lots of being on hold and then being told "We can't go back, We Can't make a refund. We agree it was short notice and that we didn't do it well, there are lots of issues about this and also that we never offered you that (till the saw the email)" So no better off and now having to pay more for same service. That's pretty poor service all around. I have to upgrade as All my files, Backups and Emails are inoperative Till I do so.
That's pretty bad for a company of this size, Guess they need some more bad press at the moment.

Unable to edit user information from User Admin applet

Hi
I'm unable to update user information from user admin applet. After selecting a particular user, i'm updating his full name and trying to save the details. When i click on save i'm getting below error
"Unable to execute service EDIT_USER and function addUserAttributes",(System Error: Unable to execute query 'uUsersClassifiedMarkings(UPDATE Users SET uClassifiedMarkings='No Markings'WHERE(uClassifiedMarkings is null OR uClassifiedMarkings="))'.ORA-00904:"UCLASSIFIEDMARKINGS":invalid Identifier java.sql.SQLSyntaxException: ORA-00904:"UCLASSIFIEDMARKINGS": invalid identifier)
Kindly let know what is issue or how to resolve this error

Ok,lets give it a shot. Can you please check if you have any Security Classifications added by navigating to Records->Configure->Security->Security Classification
If you do not see any entries here, then use the Add button to add the following
- No Markings
- Secret
- Top Secret
- Confidential
Now try to update the user info using the admin applet. In the edit window assign Security Classification to "No Markings" and try submitting the update. Let us know what is the outcome.
I completely agree with William on his analysis. Please try these steps if you are working on a Dev/POC instance.
Regards,
- Anand

I am unable to update payment information

My debit card was compromised (unrelated, as far as I can tell) so I received a new card with different numbers. I can't update the card to the correct information, every time I do it gives me the same error message that when I had an issue with a previous payment and I need to have the family sharing administrator update the payment information. I have tried multiple times, and ever tried to use other credit cards rather than my debit card. The card information saves every time, but the error message persists. I looked through my purchase history to make sure I didn't have a purchase that didn't receive payment with the card numbers switching but there seems to be no balance. I have submitted this question to apple support twice with no response either time. Any ideas?

Hi there. I was having just the same problem, I couldn't get into change card details. Turned out that it is some issue with Firefox browser that I was using. I changed to Chrome browser and was able to update credit card details from there!
Hope that helps you and others out there having the same issue.
Cheers Tom.

HT1918 Need help with editing payment information on iTunes account.

I cannot get my payment information updated. I keep getting the error message of "my information does not match my bank records". I have tried multiple cards and it all says that. My bank records on these cards are correct. I don't understand.

I cannot get my payment information updated. I keep getting the error message of "my information does not match my bank records". I have tried multiple cards and it all says that. My bank records on these cards are correct. I don't understand.

Im unable to update payment information. The save button wont work!

Ive tried all browsers and none of them seem to save my updated credit card info. Im a freelancer and need to update my payment info before Adobe cancels my acccount. I cant call any of the numbers for support because they dont work the weekends, and today is saturday! I need to get this fixed today so I can meet deadlines. I tried the chat and none of the agents answer! Please help!!!

Hi Anajov45,
Welcome to Adobe Forum,
The creative Cloud is still active, the payment has not gone on February 13th too, please contact the bank for this issue.
You can also contact us at http://adobe.ly/yxj0t6
In case the issue is still not resolved, please inbox me privately so that I can follow it up.
Regards,
Rajshree

Unable to Edit any information on songs in Itunes Library

I have a number of songs that I brought into ITunes that I cannot seem to rename. I try clicking on a title to rename it and nothing happens I try to GET INFO and edit fields that way and it box is completely GRAYED out.
Has anyone else experienced this.
Thanks.

When this happens, it is usually because the song files are set to "read only". If that is the cause of the problem in your case, you will need to locate the song files and change the read-only flag.

How do I remove payment information from my account, like the credit card number and information?

*NO THIS DOESN'T HELP ME AT ALL*
V V V V V V
"Symptoms
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.
Resolution
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file."
iPod touch, iOS 5.1.1

I cant find the edit payment information, and everytime i try to delete the information it only says payment option declined then it refreshes and the same information is there

Unable to edit the form in Personal Change Request

Hi,
One of the manager is trying to edit the employees information. When he navigates to edit form of personal change request, under My Crew tab of Manager Self Service in portal, unable to edit the information but he is able to add notes. in the form.
In detail, the manager is trying to assign new manager to an employee under him(moving an employee to differen team headed by different manager so trying to replace his name in the employee's informaton). The manage is unable to change the information or unable to edit any information in the form "request for change in position/transfer"
Could someone help me on this.
Thanks in advance.
Regards,
Ravi.
Edited by: Ravi Alla on Jun 17, 2010 9:15 PM

Hi,
The issue is resolved. This is because of Acrobat JavaScript option disabled in display preferences of the form.
Once this checkbox is enabled its working fine.
Regards,
Ravi.

Why cannot i see my payment information on my itunes account?

I am unable to find 'payment information' anywhere on my account. I need to change my credit card for purchases, but I just cannot locate it.

Open iTunes Store. On the right under Quick Links click on Account.

HT2534 Why isn't there a 'none' option for my payment information?

I have a debit card on my iTunes account and I added it a while ago. Now it is saying that my security code isn't valid so I just want to get my debit card off of my iTunes account COMPLETELY. My problem is that I can't find the 'none' option for payment method information. HELP ME PLEAASE!! "/

For the security code issue, try here > iTunes Store: My credit card's security code or zip code does not match my bank's records
The None option is available from the iTunes Edit Payment Information window.
With iTunes open, from the menu bar top of your screen click Store > Sign In
Now go back to the menu bar click Store > View My Account. Enter your password click View Account.
Now click Edit to the right of Payment Type.
Be aware, the None option is not available in all countries.

Edit song information.

In ITunes 11 I am unable to edit song information. I need to
a) add am album name for Italian audio books
b) Add these and others to the Written word genre/ Chagne other genres.
I am not interested in playlists at this time, please do not suggest. Just need to know if it is possible to change genre and add album info.
AND
In the change from 10 to 11 several Podcasts were moved to music. Is it possible to move them back to Podcasts.

Highlight one or more tracks. Press CTRL-I to Get Info. Edit away. If all the fields are greyed out you may have a permissions problem.
Podcasts need an album name. If they don't have one that might explain why they've been "kicked out" of the Podcasts section. A previous build made tracks set to podcast with no album name apparently vanish from all areas of the library. Having set an album name you should be able to change the media kind to Podcast and have it stick. Might be best to set the genre to Podcast also.
tt2

How do I update my payment information?

I recently recieved my new debit card, and I cannot figure out how to update it from my phone.

Open iTunes on your computer
Click Store at the top of the screen
Click sign in - Sign in with AppleId and password
Click store again - View my Account
Edit Payment information - Change your info
click Done - all set

Editting song information

Hey guys.
My problem is as written as the title, editting song information. I am unable to edit song information, such as lyrics, artist, etc. of my music files through iTunes. According to the other discussions, unchecking the "read only" option from the files in Window Explorer will enable me to edit the song information, but when I checked, none of my music files were marked "read only" in the first place!
I'd be glad to hear any possible solutions, so please post below
Information about my operating system is provided in the post.

Hello yukawai,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes 11 for Windows: Edit song and CD information
http://support.apple.com/kb/PH12360
Have a nice day,
Mario

Unable to Edit Payment information

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