Unable to launch java web start

We have already devloped an application based on java web start. Most of the client machines, we try to install java web start and run the developed app, it works fine. For one of the clients machine, we have an issue with java web start itself, it does not startup and bring up the application manager. When you start java web start, it shows up the splash screen 'java web start 1.0.1' after some time, it vanishes and does not bring up the application manager. I have installed java web start 1.0.1_01 (build 04) installed on Windows 2000 Professional, by default that has installed JRE 1.3.1_04 also.
We verified the system, all the files being existing under c:\program files\java web start dir. And the JRE is also installed fine.
Couple of times we uninstalled, rebooted and installed.
Infact, we have even verified the file types for html, htm, which was set to msoffice, and we have changed to internet explorer. For jnlp file type it was already set to javaws.exe.
Can you please let me know what could be the problem.
Regards,
Nagarjuna Rao Chakka

There's nothing to stop you installing 1.4 or even 1.4.2, it's the jnlp file that specifies which runtime version gets used to run your application - web start can be used to happily switch runtimes like this. You'll just need to have 1.4 and 1.3 installed on each machine. It's a good idea to upgrade the web start client as the old 1.0 version doesn't work at all well with Windows XP, it's structure of storing all the files in c:\program files works against the security restrictions built into XP.
Incidentally the config file you were looking for in under c:\program files\javaws\javaws.cfg, but this is different in later versions.
Your problem is most likely being caused by web start not being able to find the Java runtime version it was installed with, the client may well have installed a newer (or older) version of 1.3 which has broken the configuration.. another reason to upgrade is the old versions are very fragile in this respect; 1.4.2 can find installed runtimes far more dynamically. Fixing the config file above should get things working again, otherwise delete the .javaws directory in the user profile and re-start web start.
1.4.2 is the best at finding runtimes, but is marred by problems with the integration dialogs, locale always reported as en_US and some strange new behaviour with classloaders and malfunctioning auto installers.. jws 1.2 that comes with jre 1.4.1_x is far more reliable.
- Richard

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