Unable to login to specific apps users in R12.1.3

Dear All,
We have R12 application running on IBM AIX power on machines.
Recently we have faced some hardware problem in the server and after replacement of hardware, we are facing this issue.
"Login failed. Please verify your login information or contact the system administrator."
The root cause of this issues is specific apps users status are inactive.
Hence we are unable to change the password also.
Kindly suggest us to overcome this problem.
Thanks in Advance,
Gunasekar K.

We have tried to reset the password using sysadmin but when retyping password in forms shows as "Login failed. Please verify your login information".
Was the change saved successfully to the database?
We have tried to reset the users password using FNDCPASS also but its not showing any error message, even not able to login again.
For both cases you should find more details about the error in the logs (error_log* and access_log* -- Enable debug as mentioned below).
Using sysadmin, when we query the specific users information, it shows that status as "INACTIVE" and even these users are not end-dated.
Are you sure the new password was saved successfully?
I have crosschecked access.log and error.log, there is no information related error.
Are there any errors in the database log file? Any invalid objects?
Please enable debug as per (R12, 12.1 - How To Enable and Collect Debug for HTTP, OC4J and OPMN (Doc ID 422419.1)) and check the logs then.
Thanks,
Hussein

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