Unable to map MP Enumeration List in Request Offering

Question

Hello Folks,
I am creating a request offering that allows a user to request for a new e-mail account, then to select which site/branch name is belong to. I created a
new Management Pack sealed list that has different site names.
I created a Class Service Request Template with the following Activities (RA: Review Activity for approval, MA: Manual
Activity “create a new e-mail address”, MA: Manual Activity “Send E-mail Password info to the user”).
I created the request offering, selected above template, then I configured a user prompt as the following:
1-    
First and Last name of the New User : Required – Text
2-    
Please provide the Branch Name of the New User: Required – MP Enumeration List
3-    
Please provide the Position and Department of the New User: Required – Text
4-    
Please provide a preferred E-mail Account of the New User: Required – Text
5-    
Comment: Optional - Text
Under Configure prompts, I click the configure button for the point number 2 and choose the custom list that I created
as the prompt output.  I am then required to map prompts to properties, but when I select the object to map it "prompt output" drop down, the list is not available for me to choose as a mapped prompt!  I can only see the String prompts
(1, 3, 4 and 5). I cannot publish the Request Offering because point number 2 is not mapped.
What did I miss?  Why can't I select the list in order to map it?
Any help in the right direction is greatly appreciated!
Thank you.

Answer 1

Dear Morten,
Continuing the same scenario described above, I came across another issue with the 3 Incidents Templates that I have created.
As noted, I created a 3 Incident Templates and I predefined the following fields in advance:
- Classification Category: ...
- Source: ...
- Support Group: ...
- Assigned To: Mr. X
Then I used those templates to create the Request Offering and publish them so the users can submit incidents via the portal.
The issue is that the Priority value is not being calculated automatically, it remains empty :(
If I opened the same
incident template and I filled the Impact/Urgency manually, the priority is still empty.
The priority is being calculated only if I opened the created Incident above from Work Items console and click OK.
Why the incidents priority is not being calculated from the Template?
Your support is highly appreciated.
Thank you in advance,