Unable to print via Airprint and Wireless - Print utility (wireless) is working fine
Hi,
I have a Photosmart 310a (Device model number: CN503B). I am not able to print wirelessly or via Airprint from the iPhone or from the Mac. But the Printer Utility (Mac OS X Lion 10.7.2) can connect to the printer (wirelessly) and show infos and prints test pages.
I have restarted the printer, checked that the networksettings are correct. Is there anything else to try?
Thanks.
Hi Nic0linux,
Try unplugging the printer for about a minute. Make sure the iPhone is also connected to the same wifi network as the printer. Also, try checking for product updates on the printer. Go to "setup" > 'web menu' > "product updates" > "check for product updates". If there is an update available then allow it to install. The printer will then reboot itself after it installs the update. Try AirPrint again. If that still does not work, try unplugging the printer, router, and power cycle the iPhone. When you power everything back on, you want to let the router get booted back up completely first, then the printer (make sure that the printer is still connected to your wifi), then the iPhone. Then try to AirPrint again. I hope some of this information helps. If you still need further assistance, please don't hesitate to call us at 1-800-474-6836 and ask to speak to Cloud Services.
I am an HP employee.
Josh M.
Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
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