Unable to resolve single DNS name using root hints

Recently, we had reports that we could not internally resolve a certain .com domain name (discovered by undeliverable e-mails).  A lookup using an external server (Google's in our case) resolves the .com name just fine.
Long ago, we had another DNS issue that lead us into implementing the following registry change:
https://support.microsoft.com/kb/968372?wa=wsignin1.0
1. Start Registry Editor (Regedit.exe).
2. Locate the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DNS\Parameters
3. On the Edit menu, click
New, click DWORD (32-bit) Value , and then add the following value:
Value: MaxCacheTtl
Data Type: DWORD
Data value: 0x2A300  (172800 in decimal = 2 days)
That is the only DNS change that we have made.  We are using root hints, but temporarily added Google DNS as a forwarder so that we are able to resolve this .com address.
As a test, I did remove that registry entry, restarted the DNS service and tested again to no avail.
Any starting points?

Hi,
According to your description, my understanding is that DNS server can’t resolve .com with its root hint.
Could you provide more information about the DNS architecture, such as numbers of DNS servers, their locations and relationships, system version, etc.
And please post the results of NSlookup test(use local DNS server, and then use Google's server to resolve name ) here.
Best Regards,
Eve Wang
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    I am using ADF, I can reproduce in a testcase, but I need time.
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    However, I have a panelStretchLayout: on top facet I have the master table, while in the center facet I have the detail table.
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    3) clicking on "find" of the query component.
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    Thanks
    Edited by: Andrea9 on 17-feb-2010 08:25

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