Unable to see the Hyperion tab in Excel 2003

Hi Hyperion gurus,
Can anybody shed light on an issue that a user encountered with Smartview? This user installed Smartview and had been using it without any problems. We just started parallel testing and he needed to use Smartview as part of the process. He is now unable to see the add-in in Excel 2003. He has no Hyperion tab and we cannot find any evidence that it has been installed. We reinstalled Smartview but even after reinstalling Smartview he is still unable to see the Hyperion tab in Excel. What is puzzling is that he does have the Hyperion tab in Word and is able to connect.
Would appreciate any help provided? Thanks.

I have seen the same exact problem at my company regarding the missing Hyperion tab in Excel (but present in MicroSoft Word). If you go into Excel, then select 'Help', then About MicroSoft Excel, then you'll see 'Disabled Items'. Scan the list for HSAddin.Dll. If this is on the list, highlight it, then select the 'Enable' button. (this is my first suggestion). I've also had to do the following in some isolated cases:
You should also try re-registering the following 3 SmartView DLL files. To do this, simply locate where these 3 files are stored on your local machine (the file names are):
HSAddin.dll
HSSpread.dll
HyperionSmarttag.dll
Usually these are stored within the following path: C:\Hyperion\Smartview\bin
To Register the files:
Open DOS (start->run->cmd) and change your path to C:\Hyperion\SmartView\bin
Type in the following, hitting enter key after each line:
regsvr32 hsaddin.dll
regsvr32 hsspread.dll
regsvr32 hyperionsmarttag.dll
You should receive a 'success message' for each file you register. Reboot your machine following this, and go back to Excel. Your menu should now be in place.
Thanks,
James Pryal

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