Unable to set up voicemail

I've tried following the instructions on setting up voicemail on my new 3G iPhone. I put in a password, enter it again, and then click Default. After a few seconds it tells me that there is an error - "Password Error - the old password is incorrect." As I haven't successfully entered a password, this is clearly not correct!
I've even tried to go into settings to change the password (as suggested in the iphone guide), but that option isn't available).
Help!

Hi,
If you are on O2-UK the default passcode is 1875, then you change it.

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