Unable to use my email addy to sign up for things, says already used but i never signed up before how is this possible and what can i do?

Tried to sign up for walmart savings catcher and ancestry.com. Both sites said that email address is already in use. I never signed up for these in the past. finally signed in walmart savingscatcher with work address but cannot do ancestry research at work. How is someone using my address and how can I get this fixed?

This problem is not a Thunderbird issue and is outside the scope of this forum.

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