UNCAUGHT_EXCEPTION "CX_RSR_X_MESSAGE" when runnign BEx Query

Hi,
We have a user who is using the Accounts Payable report. User is able to access the BEx query, run the query but when the user is trying to move the company code from free characteristics to rows BEx is throwing the following error:
An error occurred in the communication with the BW server.
Due to this, the connection had to be closed
Detailed Description:
An exception occurred that was not caught.
When i checked the ABAP dumps for this user, there is a dump with UNCAUGHT_EXCEPTION "CX_RSR_X_MESSAGE" .
Can anyone hlep me understand this problem. The reports when executed by me works fine. We tried reinstalling the front end for the user but that did not resolve the problem.If any one has seen this problem for BEx reporting and if any notes are applicable
Any help is greatly appreciated.
Regards
Vijay

Hi,
please try this one:
- clean the system setup, temp files, temp internet files
- start query designer -> open this query -> check the query
- executing in BEx web
- go to RSRT2 -> generate query -> execute in SAP GUI
- start system trace while executing
Best regards
Sven

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