Understanding how to type special characters

We're running Frame 7.2p158 on Windows XP and experiencing unexpected results using keyboard sequences to insert special characters.
1. Out of my group of 7, 2 writers say that Ctrl+q zero does not insert the multiplication sign in the default font. It works for the rest of us. I didn't believe this until I personally experiment with other combinations listed in the help that do not work on my machine.
2. On the help page entitled Symbols Page for Windows, there is a list of Alt+Ctrl combinations that are supposed to insert Greek letters. None of these work for me. I have tried pressing Ctrol and alt simultaneously then the letter, as I do with the multiplication sign that does work for me. I have tried pressing Ctrl, then Alt then a letter, I have tried pressing all three at the same time. None of these work.
This makes me think I am missing some simple point, or omitting some step.
Does anyone out there have any idea what?
TIA.
Stan Stansbury

If you want to do the same, but also including the possibility to use Unicode do this (FM8!!!):
Hold down the Alt key and hit the + (PLUS) key on the numeric keypad followed by the hex code for the unicode character you want. For letters use the normal keys on the keyboard.
For example, to get permille, enter
Alt + PLUS + 2030
If you are working on a laptop this becomes extremely ackward since the numeric keypad is often 'hidden' with the use of a function key of some sorts.
keep smiling
thomas

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