Undo A Port TO Sprint

In the last few days I made the mistake of porting TO Sprint.  I have since discovered gaps in coverage in places I visit frequently.
Question:  Can I undo the port and put things back the way they were before I made a stupid decision?  Its only been a few days so I am still within the 14 day return period. 

    mensan70, we would love to have you back on our wireless network. We all make mistakes at some point in our lives. Click http://bit.ly/qDhvBY to start the process of transferring your mobile number back home to where you belong.
LasinaH_VZW
Follow us on Twitter @VZWSUPPORT

Similar Messages

  • RV082 Port Forwarding or DMZ Configuration Assistance

    Greetings Community,
    I have an RV082 V2 with 2.0.2.01-tm and I am having trouble with getting my Sprint Airvana to connect properly to the mobile service.  Many suggestions I've read on the Sprint forums indicate putting the Airvana in the DMZ generally allows the device to work properly; however, none have the RV series routers for tips on how to do this appropriately.  This device used to work fine behind the RV082, but I reset it one day and it no longer works.
    The Airvana is a femtocell/router device with a WAN port and 3 LAN ports.  If I connect the Airvana directly to my cable modem, I get the appropriate connection and can then make calls through the device instead of through the Sprint connection; I live in a basement unit and get crappy signal without the device.  This proves the device works and that my ISP is not blocking the ports.  Sprint indicates the device uses UDP 53, 67, 68, 500 and 4500.  Their support sucks and they insist I put the Airvana before my router.  I absolutely do not want to use the Airvana as the router.  There are almost no configuration options in the router interface and it needs to be rebooted somewhat regularly, which would drop internet access throughout the house for 10-15 minutes while it reboots and finally establishes an internet connection.
    As soon as put the Airvana behind the RV082, I no longer get the appropriate connection.  I can, however, plug my computer into one of the LAN ports on the Airvana and connect to the internet in general.  I have the router assign a static IP to the Airvana, and tried forwarding the required UDP ports to the IP.  This did not fix the problem.
    I can certainly troubleshoot the port forwarding issues, but I would also like to look into putting the device into the DMZ, if possible.  I've not worked much in this area, so I am unsure how to appropriately configure the router to allow this to happen.  Is it possible to have the Airvana in the router DMZ without having a public IP for the device itself?  It seems this is something that can be done, but I could be mistaken.  If so, how is that done?
    Please feel free to ask any clarifying questions and I thank you in advance for any assistance you may provide.

    I apologize in the delay in getting back to this post; however, it dropped to the bottom of my priority list for a while.  As a workaround, I used the Airvana device as my router temporarily; however, I have the time again and would like to get it setup behind the RV082 again.
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    To check this, I'm thinking I need to set the device up in the DMZ, but I'm not sure exactly what I need to do for proper configuration.  Is it as easy as enabling the DMZ port and plugging the device in, or are there other settings needed?  Is there anything else I may be missing for the Port Forwarding?

  • How do I resolve the errors on my bill?

    My wife was on sprint and we wanted to switch to Verizon. We pre-ordered the Iphone 6 plus in September. A week later we adjusted our order from the 16gb model to the 64gb model and we reassured this was easy and was all taken care of.
    At the end of September I received an email advising my 16GB phone had shipped. I called verizon and pointed out that the 16GB phone was cancelled and replaced with an order for a 64GB phone. Reassured this was easy and all taken care of. Simply send the phone back when it arrived, it was all taken care of in the "system".
    Middle of October received confirmation the funds for the 16GB phone had been returned to my credit card.
    Less than a week later received an email from Verizon advising that I needed to hurry up and port my old number to my new phone. Called Verizon to remind them that I don't have a phone yet. Reassured this was easy and all taken care of.
    End of October received 3 emails in succession in the middle of the night- one cancelling my order, one confirming an order, and one advising my order had not yet shipped. I called again. Reassured this wasn't an issue, simply the warehouse moving things around, issue with Apple being behind on iphone orders. All taken care of.
    First week of November received an email advising that my account had been credited $35 and now my balance owing was $110.22. Called again. Explained that I don't have a phone yet. How could I have a balance? Reassured it was all taken care of, just the "system" taking a month to get itself "cleared out".
    2nd week of November the phone arrived. Called Verizon to activate phone and port number from old Sprint phone. Spent time on phone with Verizon rep to ensure billing was all straightened out. Reassured it was all good.
    Next day received an email advising my account balance was $164.19 which included a credit of -$45.00. Called Verizon. Spent another hour on the phone with Customer Service who again reassured me they finally had it straightened out and no matter what the paper copy of my bill said, my total due at that time was $69.19.  I paid Verizon $69.19.
    2 days later I received an email thanking me for activating my second line..... I only have one phone.
    The first week of December I received an email advising me my new bill was ready with a current balance of $270.60.
    Today I spent over an hour on the phone with Verizon customer service attempting to get this issue resolved. I was advised that Verizon had removed my "2nd" line (which was the temporary number on the phone so that I could port the Sprint number) and now my balance due was down to $200. After repeated attempts to figure out how I could possible owe $200 on top of the $69.19 already paid on a single line phone with only 1GB of data that had only been activated one month and not getting anywhere, I asked to speak to a supervisor. As a supervisor wasn't readily available, I was asked to provide a call back number and reassured someone would call me back in 1/2 an hour. It is now an hour and a half later and no response.
    Does anyone have any idea how to get this issue resolved once and for all? Is my only alternative to cancel the phone and threaten legal action if they attempt to impose an early cancellation fee? I just can't understand how their "system" can be so impossible to manipulate and their customer service so professional and nice and yet completely without the apparent ability to actually solve a problem.

        I'm so sorry about all the frustration this situation cause you over the past few months slab1. We want to make sure you have the right lines and charges on your account. We will need to review the account to go over charges, credits , and account lines. Please either send us a private message here, facebook, or twitter. Once we are able to review the account we can help make sure your charges are correct. We look forward to hearing from you soon.
    Kinquana_VZW
    Follow us on Twitter @vzwsupport

  • The iPhone may have put me over the edge with severe audio interference

    I just ported my sprint # and canceled sprint. So you know I'm serious about making iPhone work.
    I got two dropped calls while my wifes sprint phone kept working last night.
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    I can deal with the missing features that may come along or even not. Maybe even deal with no as great a reception as a phone.
    But I had the phone in car last night and it totally blasted the radio with a steady buzz. Not the normal GSM budah budah budah buht buht buht. Just a solid screeching buzz.
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    I had it 4 days before it did this. It may be only when on a certain GSM channel or something. It's very random. It went away after a little while. I had to put it in center console glove to make it stop.
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    Like any new phone/gadget there's three important factors... service... service... service... that was my only draw back about purchasing an iphone, the service provider. I have verizon and I’m able to talk from a bunker using my cell phone, and my connections never go dead from my end of a conversation.
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  • Can't get MMS to work. @VZSupport - Please help

    Hello,
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    iCloud - check
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    Unfortunately calling tech support is the only option because:
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  • Waiting for Pre+ fixes before buying

    I finally got the approval from my company to get the Pre+ on Verizon (switching from ATT). My company employs 66,000 people so the approval process on new devices takes some time especially if you want to use EAS.
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    Lastly, the AT&T pitch about being able to talk and surf the web at the same time has some appeal. I am on ATT now. A Pre+ on ATT would be an easier migration since I just swap the SIM. The GPS application problem would be addressed too since ATT supports Telenav. Now if I just knew how long "in the coming months" was!
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    travellerva wrote:
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  • Add Current Indv Plan to New Family Share Plan

    I am currently under a 2yr an Individual 450 min plan contract, that expires in about 8 months (11/10/11); my mother is planning on porting her Sprint number to VZW with her company's discount. I cannot just add lines to my account as I do not qualify for her discount, so we would like to create a 2yr 700min talk & text family plan with her number being the primary account, my number as a second line, and another Sprint number as the third line.
    Will I be charged an Early Termination Fee to move my individual plan number to this family plan? And will I be able to upgrade to a new phone with the 2yr plan price, in turn extending my plan another two years? Or will I need to wait til my plan expires to join this family plan with a new phone, in order to avoid paying full retail price?
    The primary number (Mom), and myself would each like to get the iPhone or similar 3g smart phone, where as the third line will be a basic, non-smart, non-data plan, phone.
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    Thank you lewisr13 for your reply, the information is correct.  I have some additional information about our AOL (Assumption of Liability) program that should also help with merging accounts.   You will not be billed for any Early Termination fees when your line is assumed by another person. You do not have to wait until your contract expires.   Your upgrade date will remain the same, however if you become a secondary line on the new account, you will loose your New Every Two discount.  
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    2. You will continue to be responsible for account charges until the transfer has been completed.
    3. New assuming customer must agree to the Verizon Wireless Customer Agreement Terms and Conditions.
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    5. Forward this Assumption of Liability email to the new assuming customer.
    6. You must contact Customer Service at 1-800-922-0204 to authorize the account transfer with the name of the new assuming customer.
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    2. If you agree to the Terms and Conditions, and up to a one-year contract term, please call the Verizon Wireless Assumption of Liability Department at 1-888-832-4540. A representative will assist you with completing the Assumption of Liability request. Your service assumption will be subject to a credit check. You may also be required to switch to current pricing and promotions. Note: A security deposit may be required. If you are adding this line to an existing Verizon Wireless account, your account must be current.
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    RalphT_Verizonsupport 

  • IChat screen sharing - beat head against wall

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    Hi,
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    2) The first posts does not show me pics from some reason.
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  • Pre3 activation errors

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