Can't get MMS to work. @VZSupport - Please help

Hello,
I've a new iPhone 4s. Number ported from sprint.
Voice - check
SMS - check
Data - check
Wifi - check
iCloud - check
Hotspot - check!
MMS - no cheese. red exclamation mark almost instantly
Following actions tried already
- Yes, Settings -> Messages -> MMS messaging is on
- power recycle
- *228 Option2
- Reset Network Settings
- reset (home + power button for 10s) after settings change

Unfortunately calling tech support is the only option because:
1. its sounds like something is wrong in the system with your text/mulitmedia messaging and a tech support rep needs to verify that you have the correct feature on your account. Also they have the ability to refresh the feature which may resolve your problem
2. A store rep may not have access to the tool that is used to refresh the feature.
I've seen this problem happen before and it usually takes about 4 - 6 minutes to resolve it!!!!!!

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