Unhandled exception in crw32.exe when dragging field onto report

I support a Crystal Reports Designer XI user who is receiving an error:
Unhandled exception at 0x00891ff3 in crw32.exe: 0xC0000005: Access violation reading location 0x00000020.
So far, this only appears to happen when she drags a field from Field Explorer onto a new or existing report.  The data connection to the database appears not to be the issue, as she accesses that DB from different applications with no problem.
DEP is set with Crystal as an exception, I have uninstalled and reinstalled along with deleting temp files and leftover registry keys, I have closed all other applications, I have granted her admin rights, disabled VirusScan, and nothing seems to fix this issue.  She had this issue once before on a different computer (with the same software installed) and we ended up getting her a new computer at around the same time so the issue never needed to be resolved.  On the current computer she was working problem-free for about 3-4 months, and a few days ago it started showing up on her new computer.  I could rebuild her Windows profile but that is a huge hassle and I don't think of that as a permanent fix.
Thanks for any help... I'm racking my brain on this one!
Nick H

Hi Nick,
CR XI is NOT DEP aware and will never be. Only option is to upgrade to XI R2 and SP 6 for free or disable DEP. DEP was released after XI and XI is past it's end of life so no new patches to fix the problem.
Go to this link: http://www.sdn.sap.com/irj/boc and download the trial version of CR XI R2 and use your XI keycode, then apply the patches which you can get to by clicking on the BusinessObjects tab above, then Downloads.
Direct link to the Trial version: http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx
Thank you
Don

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  • Query Notification fail with unhandled exception (orageneric11.dll) error

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    Hi Efstratios,
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    Suresh

  • CR XI Crashes 100%/time crw32.exe App Error

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  • Crw32.exe Application Error - Help!

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