Unhappy z1 Compact owner

Owned a Z1 Compact now for 12 months and it has been repaired twice and replaced once all for the same issue. It is obviously a common faulty with the product but Sony say that due to it being replaced already it is back in the repair cycle and needs to be looked at by their technicians. I feel the overall aftersales from Sony is terrible as not even an apology has been offered. I have even offered to pay for an upgrade but this has been declined and I have been advised to speak to my network provider about an upgrade to which I made Sony aware that it was actually their product which was faulty and still under the manufacturers warranty. I just get the feeling that you are trying to dodge the issue by having it repaired because if it was bought from a store they would be quite happy to allow you to pay money to upgrade or exchange the product especially with the history surrounding it. Expecting a phone call back from escalations this morning who are not very empathetic or customer focused at all but rest assured that if I dont get a satisfactory outcome I will be escalating the issue myself to means outside of Sony.

I agree. If I read this forum before I would have never bought a SONY mobile phone. Z1C is my first and last Sony phone - that is for sure.

Similar Messages

Blue screen of death due to usbaapl.sys

I know there has been a lot of writing about this, but I just can't get it to work. I'm running windows vista and have installed itunes 8.02 on my computer. Itunes detects my phone (which is stuck in restore mode) and tries to restore, but after a short while it crashes to the blue screen of death saying the problem is because of usbaapl.sys.
I've already updated all drivers on my pc (acer aspire 5530g) and tried to dissable dvd-drive, card-reader etc. NOTHING WORKS. I'v also uninstalled and reinstalled all my apple apps several times.
Please help me.
An unhappy Iphone 3g owner...

I know there has been a lot of writing about this, but I just can't get it to work. I'm running windows vista and have installed itunes 8.02 on my computer. Itunes detects my phone (which is stuck in restore mode) and tries to restore, but after a short while it crashes to the blue screen of death saying the problem is because of usbaapl.sys.
I've already updated all drivers on my pc (acer aspire 5530g) and tried to dissable dvd-drive, card-reader etc. NOTHING WORKS. I'v also uninstalled and reinstalled all my apple apps several times.
Please help me.
An unhappy Iphone 3g owner...

X3-02 does not support multiple selected delete me...

I have call Nokia Singapore on the issues that X3-02 does not include the feature for all or multiple selective delete message receive. Imagine spam message send to your mobile phone and you have to spend time to delete one at a time. This waste user time and it should be a basic feature of a phone. i have a low end Samsung phone allow me to do this.
Nokia, please put a updated software to allow user to do:-
allow user to mark the spam soure 9 telephone number) and move message into the foder and allow the user to decide to delete it or not.
Allow user to mak and do selective deleation.
Currently, I am very unhappy of this phone as it does not has this important feature.
Thanks
Parry

It take two steps to do this and it depends on the state of the phone. A simple mak and delete at last is availavle in many other phones.
One of the main concern is about sms spam block or filter, this is a important feature. Further more, this phone vibration mode is no selectable. It either on or off fot both call and sms.
Imagine a100 sms flooded will use a lot of battery and anoying.
I am a very unhappy X3-02 owner. I will not recommend anyone to buy this phone until these functions are available. I am even consider to sell it away .

HT204387 Why can't my ipad2 and iPhone4 and 5 recognise each other as devices using bluetooth?

Why can't my ipad2 and iPhone4 and 5 recognise each other as devices using bluetooth?
Bluetooth should allow me to connect to other devices to transfer data like photo's, music, files, whatever between my apple devices and non apple devices.
Other phones allow me to do this..........what is happening here?
An unhappy apple devices owner.
I want to know who I complain to if this is how Apple devices operate.
Any answers anyone.

This is not a supported profile...
See Here > http://support.apple.com/kb/HT3647
More Info in the User Manuals...
and there is this Discussion...
https://discussions.apple.com/message/16294930#16294930
You can leave Feedback for Apple here...
http://www.apple.com/feedback/

MY N9's FUNERAL?!

hey everybody. I am here desperately seeking help and advise. I am a NOKIA lover ever since i was in highschool. I would say that i am now the proud owner of a N9 - 64GB , but i can't anymore. I am just a unhappy N9 - 16GB owner, sitting with a broken N9-64GB in his hand and I JUST CAN'T DO ANYTHING. I am just hoping for a miracle.
My N9's screen stopped responding. For more than a week now. I just can't do anything with the phone. All my alarms are ringing in the morning and unless i have a headset connected to it, i can't pick up a phone call. I can see everything on the screen, but i can't "touch it", because the screen acts like it's just "toucheless"!
I have tried callling NOkia Care today, and somebody was supposed to call me within 3-5 business hours (at least that's what i was told)..
If there is any NOKIA N9 guru reading this message, please help me. I desperately need to be able to either back up the phone and then erase the entire content so i can send it for repair, or just perform a master reset somehow, to be able to send it to repair. I just CAN'T send the phone like that. My entire billing is on the phone, with saved usernames and passwords, not to mention that i have alll my precious moments with my kids recorded and photographed on the phone, which i would really love to save them if it is possible.
PLEASE. IF THERE IS ANYONE THERE, PLEASE HELP ME.
As for nokia,
Guys, i have bought nokia's all my life, and lately only because i like to have the best of what you make. In the past 3 years, I have bought 3 Nokia's N97, 2 Nokia's N8, 3 Nokia's N9 and 1 Nokia BH905. That's a lot of money spent for a single customer, don't you think?
Well, the customer care SUC..KS big time. When you need them, they can't help. I feel that sometimes I know more about nokia phones than they do. Not Good.
Please do something!!! I am a Nokia Fan due to need. My phones are my life and my work. without them... i don't even want to think about it.
Thanks.

you may need to do some "surgery"
if reinstalling the software with nokia suite doesnt work, than you may have a cable that is loose on the inside of yor device.
that can happen occasionally after dropping it or even just tapping the wrong way. though it is not super common.
essentially, there are 2 ribbons that connect the screen to the motherboard of your device.
while i am not sure if i can explain more that that here, you are welcome to pm me if you need help and there is a great video on youtube if you wanted to search for dismantling n9.
since the device is end of life anyway and any true warranties are pretty much nill, since you will most likely NOT recieve a replacement meego device, but a windowsphone device, you have much to gain.
(if you actually have a nokia repair facility close enought to drop in, than do it. for me, it is 2000 miles away and has to be shipped to someone who typically knows less about devices than i do)

HP slate will not recognise sd card

Please add me to the growing list of unhappy HP slate owners who have lost ability to use the sd card, since updating last week.
Really poor customer service.

Hi!, Jrr19: Welcome, to Forum !. If you have any device with SO Android 4.4.x KitKat, you didn't see the microSD. Wait for response by HP, in patch of ROM image.

I mac I7 trouble

Hi every one,I have a question about the problem with the I7, I have read in different blog on the web, recently a lot of customer have recive her I mac with a lot of trouble, like : screen broken (left bottom)or the Mac does'n strat.
somone have a news about that ?
Thank a lot.
(sorry for my english I'm French)
Message was edited by: Bouffon Bleu
Message was edited by: Bouffon Bleu

If you base any decision on what you read on this forum, you might not make any purchase.
The fact is some people have had issues, just like people do with pretty much anything they buy. There's not a lot you can do if you buy something and it goes wrong other than getting it replaced, repaired or refunded.
When devices are mass produced things can go wrong. It's a fact of mass production. Some batches can be bad yet some good. There are too many variables concerned especially with computers and computer components (from a variety of different manufacturers).
Because this is a support forum, most threads are from people experiencing issues. This is not representative of everyone who has received an i7 iMac. If it were, it would probably have made the television news!
I opted for the i5 iMac, which, apart from the CPU has the same components as the i7. My machine is an absolute joy.
I always perform a clean installation of the operating system on any new machine I buy - helps remove a potential bad OS image issue from appearing. This i5 system runs beautifully.
If you do order one and if it turns out to be a bad one, return it for an exchange until you get one you are happy with.
I think it's fair to say there are more happy i7 iMac owners out there than unhappy iMac i7 owners. If they were all experiencing issues, the forum would be an awful lot busier with complaint threads.

Recommend me a linux friendly syncing Palm

Currently an unhappy PPC Ipaq owner, I'm interested in adding a Palm to my Christmas list. Anyone have some suggestions for something around under $300 that syncs well with linux? Mainly seeking some practical advice, not just what the guy at Circuit City tells me. I need a lot of storage for the calendar, contacts, and for reading news articles. I play some games but thats mainly a liuxury I can live without. Also, it needs to be metal or very durable plastic.
Thanks in advance for any insight
PS. I only need to sync with linux, not run linux on the Palm.

sunnemer wrote:
I am using a Palm m130 with linux and it works great. Here you can get some more Information http://www.slac.com/pilone/kpilot_home/hardware.php. This pages are about supported devices under kpilot, but should also work with other frontends.
Greets
Sunnemer
Ah, excellent, just what I needed, thanks

Unhappy T-61 CTO owner

I thought I would let you know that my boss has a XPS M1330 with a internal video chip issue that is the same as the problems we are experiencing with our SBB NVIDIA QUADRO NVS 140M. He emailed Dell and this is how they responded:
"Thank you for contacting Dell XPS Hardware Support. I see that you are referring to your Dell XPS M1330 with Windows Vista on it.
From your email I see that the computer has issues with the video card. Please be assured as I will do my best to assist you with the issue.
I apologize for the delay in response. The delay is due to high volume of emails.
We tried reaching you on 253- --- ---- but could only reach voice mail.
I see from the computer records that the system warranty has expired on 08-13-2009. However we would assist you with the issue as one time exception. As you have confirmed that the issue is with the video card, we have decided to pull the computer to the depot.
You need to send the computer to the depot where our technicians would replace the motherboard(the video card is embedded on the motherboard).
I request you to provide the following information so that we can send you an empty box for depot repair"
I own a T60P widescreen CTO 8743 and a Idea Center both of which operate very well. I love my Thinkpads but I am very discouraged about the T61. It looks like DELL is stepping up to the plate. Why can't Lenonvo? I have tried several times to talk to Support but to no avail. Lenovo Support has always been good to me but they will not budge on this issue.
I know there are a lot of disappointed T61 owners out there. What else can I (we) do?

Glad to see dell is following in lenovo's footsteps. Lenovo did the same thing, fixed thousands, but they stopped in march 2011. My guess is it just got too costly. I suspect dell will do the same at some point.
I can't speak to what lenovo has done, should have done, will do, but I will tell you that I too lost a unit to this, so I know how you feel. What I can do is offer you some help/advice if you want to fix this yourself. There is a vast supply of used units and parts available for these model, and fixing one can easily be accomplished anywhere from $50-200, depending on your options and sources for the parts.
I recommend you read the last 5-10 pages of the topic started by Mark Lenovo, about 1long 2short beeps from a t61p. We've discussed much of this at legnth.
ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 4gb ram...ThinkPad A-31 (1.9ghz P4 1.5gb ram)

New 2014 X1 Carbon owner very unhappy.

I received my new X1 model (i7 Haswell Touchscreen) a couple days ago and here are my thoughts
- BAD keyboard. I just don't know what Lenovo was thinking! The feeling of the buttons is ok, but I'm constantly having to look down at it. The Home, End, Delete, Backspace placements aren't intuitive and have caused many errors.
- Adaptive Keys are nonsensical!!! I thought we were going to be able to program them? They're constantly changing and flickering.. just a huge annoyance. If you have browswers, MS programs, PS, and other programs open at the same time it's a nightmare! And the LCD strip is a bit cheap looking too.
- Screen: The images lack sharpness and text is blurry at times! Brightness and Color replication are decent, but both could be much better. There's some edge light bleed as well which you'll notice on black screens and 16:9 content. My wife has a Mac and her screen is just so much better. The X1 screen is also pretty reflective for what it claims to be "non-reflective".
- Trackpad.. it has decent feedback & gliding, but I'm missing the buttons a lot more than I thought I would when I first saw the design. I wouldn't say I hate it, but I don't much enjoy it either.
- Gesture Controls: these are pretty silly and limited. There's also too much lag. They're mildly fun to play around with once, but I would never use them again.
Conclusion:
I have owned 5 different ThinkPads over time and have been very loyal to IBM & ThinkPad over the years, but I simply can not recommend the new X1 to anyone for serious business purposes. There's too many interface areas that hamper your production. I'm very disappointed with this release by Lenovo.
Of course if you're more of a casual media user, then the X1 wouldn't be for you. The X1 line is supposed to cater to business users, but Lenovo has actually hurt that experience here.
The build is the only thing I'm relatively satisfied with - it's pretty solid and nice to the touch. And I've always preferred a 14" screen size. But these two things aren't nearly enough for this i7 machine and its price. Bottom line, there's too many functionality issues that I can't get over. It's just not an enjoyable user experience.
If Lenovo would've just made this with the X1 Gen 1's keyboard and touchpad, I would've liked it so much more. Unfortunately, the Gen 1's screen was so horrible that I ruled it out a long a time ago.

What astonishes me the most about the new X1 Carbon keyboard is the removal of the Insert key.
I'm looking at the programs I have running right now and use every day, and all of the following have important keyboard shortcuts that use the Insert key, either by itself or combined with other keys:
IntelliJ IDEA
Komodo IDE
Visual Studio 2013
SmartGit/Hg
SecureCRT
Microsoft Excel
Take Command
Beyond Compare
pgAdmin III
Paintshop Pro X6
I guess ThinkPad users aren't expected to use programs like these any more.

Extended warranty for Z3 compact UK owners

hi all
Been chatting with one of our cousins on the other side of the Atlantic.
Apparently, for $80, you can get an 2 year extended warranty, which covers accidental damage.
Just wondering if that's available in the UK?
Also, is it dependent on buying directly from Sony?
Thanks,
Gary

Hi MyAliasIsGary,
You would be best to contact Sony Mobile within the UK to see if this is an option, in most cases however this is something you would by from a store.
http://support.sonymobile.com/global-en/contactUs/
I hope this helps.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

New K1 owner unhappy with GPS

What's the deal with the GPS on my new K1? It never can get a lock on satellites no matter how long I leave it out in the open sky.
Is there a software fix for this or should I consider warranty return / replacement?

I tested it (stood under the sun for 5 minutes) Google maps was unable to get a lock ... Download a app called GPS test, the app was able to get a lock on 6 satellites ...
Will escalate a case to engineering.
//JameZ
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X240 | 8GB RAM | 512GB Samsung SSD

Questions for ipod nano 5g owners

+Please can anybody convince me to get a 5g 16 gigs nano? I'm a bit scared to go for this new buy and sell my old 3g nano.+
Would really appreciate if u guys can give me a feedback on these few questions. I don't intend to use the camera much at all and I don't want to play videos on it...still im a bit concerned about the battery.
1) How is the battery quality? Experiencing any troubles?
I do own a 3g ipod nano and the battery rocks, I can listen to some music for about 2 hours per day and go like that for a week or so. 4g ipod nano was a real lemon if compared to the 3g...wondering if the 5g is as good as the 3g or not.
2) What about the flashy colours that have been used? Are they looking good? I honeslty really liked the satinated aluminium and the soft colouring of the 4g better.
3) The clicking wheel is that rather thick? I do remember that the 4g nano had an incredible light clicking wheel when i was touching it it felt like it could broke if really pressed hard. 3g has not that issue, it feels very sturdy and compact.
4) I also noticed that in many pic sonline there is a sort of a gap between the clicking wheel of the 5g and the cover of the ipod itself. Is that something that all the owners of the 5g have or there are only some bad manifactured ones out there?

1. I haven't been able to test the battery power extensively due to the fact that I've been playing around with transferring videos from my iPod to my PC, and I just installed a hookup in my car so I could listen to it in there, and this hookup also charges the battery... BUT I did play Sudoku on it the other day while I was waiting for a pizza to cook. The timer had me clocked at 14 minutes after it was all said and done (I thought I was pausing it but it kept counting the time, and the screen never went idle). After I finished, I looked at the battery power and it had barely gone down at all, maybe a slight smidgen at most. With my 4th Gen, I could play a game of Sudoku for about 8-9 minutes and that could drain a full battery anywhere from a quarter to halfway down, so in comparison, 5th gen battery life is MUCH better then 4th gen, though I suspect I may have had a faulty battery in the old one...
2. Personally, I love the new colors and casing on the new nano's. Very shiny.
3. I played around with my 3rd, 4th and 5th gen to see what you ment about the click wheel. The 3rd gen is thicker, but with the 4th and 5th gen, you are dealing with a slimmer nano, so Apple most likely slimmed down the click wheel to compensate for room. My 4th gen held up well, I don't see why the 5th gen would be much different.
4. I think any gaps you may have seen from pics might have been a trick of light and shadow. All Nanos have extremely tiny spaces between the click wheel and the casing if you look close enough. For the 5th gen, I think it might be the aluminum finish, and that the click wheel is raised ever so slightly on each side, that makes the gap on that nano seem larger then it really is.
I hope this helps, but of course, this is only my version, I'm sure others will put there two cents in too.

Is Verizon unwilling or unable to fix problem with Account Owner(s)

A forum or Google search reveals several customers unhappy with how Verizon treats the account owners... count me as one. I'm sure there are many more customers who were equally unhappy but just accept Verizon's incompetence and complete the unnecessary gymnastics of un-registering accounts and then re-registering with a new username.
PROBLEM:
There are numerous scenarios that can cause a My Verizon account to have the Account Owner be listed with an incorrect telephone number. In my case, I had an account with AT&T and 3 additional numbers associated. As each account expired, I transferred the numbers to Verizon. The first account transferred was my 14yr old son. I registered a My Verizon account for management (my name & my userid) and eventually added the additional numbers, however, the Account Owner's phone number is listed as my son's cell.
Over the past 2 years (since I migrated to Verizon), I've had small problems with account notifications and other information being text to my son's cell. I've called numerous times and customer service says it's corrected, but eventually the problems return. Recently, I upgraded my phone and started using some new services like Backup Assistant and the fact that the Account Owner is associated with an incorrect number has caused even more trouble.
I simply want to keep my existing username for My Verizon and correct the cell phone number associated as the Account Owner. This should be extremely simple.
VERIZON'S SOLUTION:
"We can't do it". "Our systems don't allow us to make this change".
The Customer Service Department (or Lack of Customer Service Department) tells me that since they can't or are unwilling to do the necessary changes, their only solution is to force their customer to do their work. They will un-register the account and I can register again. There is no concern for the preferences of an existing customer (almost 3 years); there is no concern for the inconvenience caused to an existing customer who spends hundreds of dollars each month and thousands of dollars each year (I currently have 2 separate accounts with Verizon, 4 phones on my problem account and 4 phones on another for a total of 8 phones with data plans... do the math); there is no concern that I will now have to use a completely different username one that is no longer uniform with my other accounts; there is no concern that I will have to change any and all services that reference My Verizon. Quite simply... Verizon Wireless shows their Account Owners that they have no concern for us.
PROPER SOLUTION:
I have almost 25 years of Information Technology experience and over 3 years working with Call Centers (similar to Verizon's Customer Service), which explains in part why I find this so frustrating... the fix for this is SIMPLE!!! The real problem is that Verizon simply doesn't care enough to fix it because we are existing customers and not new customers.
Without going into specifics (nor could I since I don't have access to their systems), data for the My Verizon portal is contained within modifiable databases. These relational databases will be tied to other systems and other databases, but a modification of this type would just require that the portal be allowed to make the update to the appropriate field(s) within the appropriate database(s). If direct access is not attainable because of their design, it is still not too difficult to write an additional process to accommodate this change. These types of things are done everyday.
More importantly, even if Verizon was unable or unwilling to make these programming changes... I have no doubt that if Customer Service has an escalation process to their I.T. Department that a programmer with access to the application(s) and/or database(s) could easily make the change directly and almost immediately.
CONCLUSION:
Until now, my experience with Verizon has been mostly positive even to the point of recommending the carrier to friends and family. I've found their coverage area to meet my needs and the data speeds to be more than satisfactory. However, Verizon needs to remember that cellular service has essentially become a commodity and that customer retention is often based on other things than simply providing dial tone. With a monthly cell phone expense that rivals a car payment, I would think that Verizon would be more than willing to accommodate such a simple request to maintain a satisfied customer.
If you too are one of the many customers having issue with modifying the Account Owner, just resolve yourself that it appears Verizon is unwilling to make the simple correction to the My Verizon portal to satisfy our request.

I'm not 100% sure that I follow your reasoning, so please correct me if I misstate your opinions. I've numbered them so it will be easier to identify any mistakes I make.
1. Not allowing a user, customer service representative, or any Verizon representative to change the cell phone number associated with the Account Owner to another cell phone number on the same account is a security risk.
I'm not suggesting that I be allowed to change the name, social security number, or any other pertinent details related to establishing the original account. All the information pertaining to who is responsible for the bill remains the same with the single exception that the current associated cell phone number be changed to another number already listed on the account. In what possible manner is this a security risk? Frankly if the ability was enabled and someone either by mistake or incompetence made such a change the impact would simply be what I'm currently experiencing (inconvenience). Since in this hypothetical situation the ability to change this value is enabled, the "inconvenience" would easily be re-mediated by returning the value to its original state.
Furthermore, if there is some "security risk" that I'm over looking then an organization that is concerned about providing quality customer service would create procedures to accommodate customer requests and meet security requirements. Let's use a bank (with an obvious security vulnerability) and debit cards as an example. If I lose my debit card, I cannot go to my computer and print out a temporary debit card (very user friendly, but not secure). Some banks will allow you to go online and cancel the lost debit card while requesting a new one to be mailed to the address you have on file (user friendly and mostly secure). To solve this same problem at other banks might require you to go into the office and sign a form cancelling the lost debit card and confirming the address to mail you a new one (less user friendly, but highly secure). The Verizon equivalent, is me requesting that I add an existing bank account to my online banking and being told "We can't do it". However, because the bank cares so much about keeping me as a customer... they will delete my account, allow me to create another, possibly losing my historical data, have me change my username that I've been using for years, spend time adding all my online bill payments... all for the pleasure of staying their customer and getting to use their services as they should have been designed.
2. Making a software change that would allow users or CSR's to associate a different cell phone number on the account to the current Account Owner would be difficult and require downtime.
You give some time expounding this thought and I'm unaware of your web, application, and/or database experience... but I will try to address your concerns later. However, let's assume that you are correct and these changes will be difficult ("taking weeks to months"). The purpose of my post was whether Verizon was unwilling or unable to accommodate this customer request. You seem to be agreeing that Verizon is unwilling to make these changes, or at the very least, feel that Verizon has decided that the time and expense involved is of more importance than correcting an issue impacting their customers. I personally find the later equally disheartening as this has been an issue for many customers (you yourself mention experiencing the problem) and has been well documented through previous forum and Internet posts. Even by your estimations, if they had taken previous customer complaints seriously... this would have been fixed by now. Once again it seems the obvious answer is that Verizon may not consider customer service as an important factor as I do.
As far as your technology issues, I agree that more than a web page change would be required. I do take issue with comparing the change of a distributed application (operating system) that must be designed to support enumerable hardware components to the work required to makes changes to a web portal with a back-end in-house database. You could write an entire book detailing the differences between these two scenarios as they have very little in common, but I'll try to keep it focused to your points.
Coding
Coding an Operating System that must run on literally a multitude of hardware configurations and support an unending diversity of applications is an incredible endeavor and really never a finished product. Changes to an OS are constantly being made and the developers must consider hardware and software that they are not intimately familiar and occasionally even deal with 3rd parties to facilitate changes.
The change I'm advocating has a web component which would be replicated throughout their web server topology, however, these are items that Verizon's developers deal with routinely (if not daily). There are a very limited number of 3rd party concerns (a few different browsers, IE, Chrome, Mozilla & a disparate platforms such as PC, tablet, phone). A little research in the benefits of web portals (and cloud computing) verses distributed applications will clearly outline the drastic differences. A simple illustrative question (though maybe not a completely fair analogy) is how many people do you know who can code an operating system and how many people get on GoDaddy and create their own web pages. I'm not trying to insinuate that anyone who knows a little HTML can make the web portal changes, however, this isn't a difficult project for an experienced developer.
The bigger issues and ones that I alluded to in my original post are the changes that would be required to Verizon's back-end databases. The changes that would need to be made mostly likely involve multiple databases and assuming they are using a typical relational database design might require changes to key fields, adding new databases/tables, and exhaustive integrity checks. This isn't something that an average user could sit down and accomplish in an hour, however, these are simply the routine day-to-day duties of any professional database developer.
Again I reiterate... this change simply involves allowing someone (either a user, CSR, or other Verizon agent) to readily change an index record or records that correlates Account Owner to cell phone number. In terms of database management this should be simple.
Debugging & Deployment
The debugging/testing of changes made to an Operating System are amazingly complex for all the aforementioned reasons. The deployment of such changes is even more complex in that you've got to develop the mechanism to push these changes out to the entirety of the user community. I'll address deployment (or as you said dispersal) of this change because it's the easiest... quite simply there isn't one. The benefit of having a centralized web portal like My Verizon is that users come to you, not the other way around, and any change made will immediately be accessible by the user community. There is a deployment aspect in that My Verizon doesn't exist on a single web server, but again this is just the typical topology for a portal of this size and not relevant to our discussion. Debugging/Testing is an important aspect of any change and certainly Verizon has this methodology in place, however, I'll reiterate that this change should not be complex and shouldn't require extensive testing. We've also already discussed the fact that any debugging/testing only has to take place on a limited number of platforms.
Downtime
If adding the ability to change the relationship of the Account Owner to an associated cell phone number requires any downtime... the person responsible for Verizon's Development, Beta, and Production environments should be fired. There is simply no way this is even a possible concern. I've dealt with many companies with far less resources than Verizon and I assure you that changes of this nature would never require down time. I'm sure they have staff in place whose sole responsibility is to work on their continuity plan. This is a non issue.
Other Carriers
You can't possibly know how all carriers operate, though you may have some past experience with other companies. I would contend (and maybe I'm too optimistic) that a company with a focus on customer satisfaction when made aware of complaints and/or limitations in their service would seek to rectify the issue. It's quite possible that whatever other company you are referencing has fixed this issue if indeed it was similar... especially since I've hopefully bolstered my opinion that the resolution is not overly complicated.
Would you mind telling me if you deleted your 2 original comments to my post before I had an opportunity to answer? The reason I ask is that last night another user (jimfitzgerald) had posted a comment and I replied. He later posted a 2nd comment and while writing my response... all the posts were removed (his 2 posts, my reply, and your 2 posts). I'm curious if this was just a user withdrawal (though I really wish my response had remained in the thread), if there was some sort of technical issue with these forums last night, or if my response was deleted for cause by Verizon or other admin. Thanks!

Xperia Z3 Compact camera error when starting from locked screen (symbol lock)

Hi
I'm a new owner of Xperia Z3 Compact and I have noticed a problem when launching camera. The app itself works perfectly well but when trying to launch camera from locked phone (screen locked with symbol) it shows only black screen with error message that camera app it unaccessible. After removing lock screen protection both camera symbol on lock screen and dedicated camera button works as intended. Is it supposed to be that way? On my previous phone I could launch camera app without unlocking screen but couldn't access any other parts of the phone. I'd love to have it working the same way here especially with the dedicated camera button.
Hoping for a fast answer.
Regards
Huma

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Unhappy z1 Compact owner

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