Unity Connections can user set message relay

We're running a BE6K with CUCM, CUC, and CPCP 10.5.
Our Unity Connection isn't exchange integrated. But some end users prefer to have their voicemails forwarded to email. I can do that via the Message Actions options in Unity Connections.
However, is it possible for an end user to administer that themselves? If so, which interface would they use?
Thanks

I dont think that is possible but you could play around with Notification in PCA and see if that will help you.

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Unity Connections - can I save my voicemail message locally as a .wav file?

Is this possible and if so how?
I am running Unity Connections v7 on a CMBE system.
If I have IMAP setup, is the message attached, or is it a link?
Thanks in advance,
Steven

Steven,
Yes, this is most definitely possible. If you have IMAP set up then you are using "Integrated Messaging" and your email client is configured as an IMAP client with Unity Connection as the IMAP server. You may or may not be using the ViewMail plugin for your email client. If you are using ViewMail, the default behavior is that the media control used to play the voicemail message provides the option to "save as" a WAV file. If you don't have the ViewMail control loaded, then the file is simply seen as a WAV file attachment and will be played using a desktop media play that the user has selected to play files with the .WAV attachment.
Check this link for some useful background:
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag210.html
HTH.
Regards,
Bill

Can't set Message to use SMS ON IPad

New iPad Air2. Can send Messages via iMessage. Can't sent Message to non-Apple users. There is no selection to "use SMS" in the Message Prefernces in Settings. Normally I leave Cellular service off on this device, but Imtried it with this off and on an see no difference.

IIf you do have an iPhone, this might be of some interest to you.
Connect your iPhone, iPad, iPod touch, and Mac using Continuity - Apple Support
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Unity Connection 8.5 Unified Messaging MWI

Hi Guys,
I just configured Unity Connection 8.5 Single Inbox with Exchange 2007. Everything is working fine, except the MWI goes off as soon as the Exchange gets the message. Is this the expected behaviour?
I need that the MWI stays ON until the user reads the message in Outlook. Is that possible?
Thanks!

Not sure if it applies here but, if you aren't moving it to another folder in your Outlook, try looking at this....
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2011/03/02/cisco-unity-exchange-2007-disclaimer-transport-rule-causes-mwi-to-fail
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Thanks!
Tray

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I have a unity connection server setup with users on 2 different partitions and search spaces. If I setup a user to be able to send broadcast messages out and they belong to one partition/search space will that broadcast message go out to everyone on one the server or just the mailboxes within that users partition/searchspace?
Thanks...

Broadcast messages get sent to everyone on the server, it is not driven by CSS/parition access.
Chris

Unity Connection 9.1 Unified Messaging Certificate Support

Hi,
I am trying to find out whether Unity Connection 9.1 can use wildcard or Subject Alternate Name (SAN) certificates for Exchange servers it connects to for Unified Messaging.
This is not covered in the UM config guide
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/unified_messaging/guide/9xcucumg020.html#wp1198072
If it makes any difference the client I am working with uses Exchange 2003.
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Do you have the AD management account credentials? Have you discussed connection methods with the exchange administrator?

How can i set Messages to auto answer video chats?

I used to be able to have iMessages and iChat auto-answer incoming video chat/calls. I use this to communicate with staff who may not be able to quickly accept the incoming event.

Hi,
The AppleScript for this is still there.
It can be set in Messages Menu > Preference > General Section in the bottom drop down.
The Sound/alerts pane has gone in Mavericks and sound can now only be changed for "Messages Received".
Although I must admit to not trying it I have presumed the AppleScript would then only work for Text Invites.
Having said that the AppleScript should be able to run as a separate even like an App from the Dock.
The Drop Down in Messages has an Option to Show In Finder effectively.
9:47 pm Saturday; January 11, 2014
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 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

How can I set Messages to log into my account when I launch it.

I find it inconvenient to have to have to switch from offline to available each time I start up Messages. Is there a way to auto login in to an account when I start up Messages.

Hi.
gail from maine may have part of the answer but I an not sure it is all of it.
It seems you are talking about other accounts rather than the iMessages account as the iMessages account is not affected by the "when I Quit..." setting.
This means it should be AIM, Jabber or Yahoo types.
I would start by using the option in the General Section to Unlink multiple Buddy lists if you use them.
Under the Text Resizing slider is Buddy List stuff starting with Show All Buddy list in one List which is ticked (Enabled) by default.
This should show you the Buddy List as separate windows. (they are also listed in the Window Menu as separate items).
At the top left of each Buddy List is your Name (or Handle/ID for that Account) pulled from the Contact App > My Card.
Below that is the Current Status.
If you click this it shows the current Saved Status Messages (including the built in ones) and the iTunes Playing option.
At the bottom you can set to have All Buddy List show the same Message.
As you can see there is an Off Line option.
It should remember any Changes you make. If it is not it will return to the last setting.
If this is happening you will have lost Permissions to Write to the .plist involved.
Lets us know what is happening with this before we explain how to sort this.
It is getting late where I am and there will be some time (and some drink) before I am bac.
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Unity Connection - Deleted User from DB now unable to import from LDAP

Hello,
We are using CUCN 8.6. I imported a user, and no matter what changes I made calls would always go to default Unity greeting. If I used that DN for another user it worked fine. I deleted this user and re-added him back in, issue was still present.
I then deleted the user from DB through cli using the following command;
run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'ccooper'
run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete (pObjectId='3ede294c-e5fb-4713-bacd-853c6361ec87')
Now when I try to import the user from LDAP he doesn't appear. Other new users do. I restarted directory sync service, performed full sync. I am going to reboot the cluster.
If anyone has encoutered this issue or has any troubleshooting steps, please let me know.
Thanks,
AK

Used the following commands, it deleted the user and allowed me import user from LDAP
run sql select userid, pkid from enduser where userid = 'pjon'
run sql delete FROM enduserappservermap WHERE fkenduser='745c067f-767c-459d-b2f1-6e88bbad915e'

Unity Connection 8.5 Accessing and Purging user messages as admin

Is there a way as an admin I can purge a users saved voicemail messages in Unity Connection 8.5 without deleting their entire account and recreating it?
Also is there a way using an admin account I can access a users mailbox and export messages to individual files (.wav, etc.)for storage/playback/evidence purposes?
Jim

Hi Jim,
I'll just add another reference to the great info from Jonathan (+5 "J")
The best way with Unity Connection to delete VM's is with the use of this excellent tool from
the great suite of Unity Tools (** "reset" feature);
Unity Connection Bulk User Delete
For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose.   For installations where the user base “changes over” frequently such as schools this may be a nicer option. This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.
http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html
Cheers!
Rob
"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

How to delete multiple messages in the same mailbox all at once? Unity Connection

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Hi There,
+5 to heath for his good notes!
One nice way with Unity Connection is with the use of this excellent tool from the great suite of Unity Tools (use the ** reset" feature **).
Unity Connection Bulk User Delete
For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose.   For installations where the user base “changes over” frequently such as schools this may be a nicer option. This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.
http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html
Cheers!
Rob
Please support CSC helps Kiva
https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

Unity Connection 8.5 message aging

In Unity connection 8.5, if message aging policy "Permanently Delete Messages in the Deleted Items Folder in" is set to N days, does it permanently delete the messages individually exactly N x 24 hours after the message was deleted or does Unity Connection run a purge of all messages past due to be deleted at a specific hour once a day (for example, at midnight).
In other words, if I have it set to 1 day and a message was "deleted" by a user at 1pm today, will Unity Connection purge such message at (1) 1pm tomorrow or (2) some scheduled time tomorrow after 1pm.
Thank you. An answer will be greatly appreciated.

Hi,
The Task agent runs every 30 minutes
Hence the message will be deleted as soon as task agent runs after 1 pm Next day.

Unity Connection 8.5 User Training Guide?

I am migrating from Unity 4.x voicemail only to single inbox UC 8.5.
I need to provide a training doc to the end users, so tha they can become familiar with the message behavior in the inbox/mailbox.
Anyone have anythign similar?
Thanks,

Cisco Unity Connection
End-User Guides
http://www.cisco.com/en/US/partner/products/ps6509/products_user_guide_list.html
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Unity Connection 8.5 Outcall notification to device too agressive?

I’ve noticed the Unity Connection 8.5 outcall notification is too aggressive. Is there a way to change the outcall parameters to wait x minutes between redials?
For example Connection called my cell phone, while I am inputting my PIN I get a second call from Connection alerting me to new messages. While I’m listening to the messages I get a third call from Connection. I noticed same problem if device is my desk 7962 phone.
Unity Connection 8x Administration Guide
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagpdf.pdf

Hi Jason,
These timers can be changed via the User or User Template pages
User Templates New Notification Device
Revised November 16, 2010
Table 3-21 User Template New Notification Device Page
Field Description
Notification Device Type
Select a type of notification device from the list.
Display Name
Enter a descriptive name for the notification device.
Phone Number
(Applicable only to phone and pager notification devices.) Enter the phone number, including trunk access code, of the selected device. Use digits 0 through 9 and the following dialing characters in the phone number:
•, (comma) to insert a one-second pause.
•# and * to correspond to the # and * keys on the phone.
Users can change this number by phone.
Extra Digits
(Applicable only to phone and pager notification devices.) Enter any extra digits that Cisco Unity Connection dials after the phone number. The effect of the extra digits depends on the selected device. For pagers, the extra digits are shown on the pager display.
For example, the extra digits could be used to include a callback number when sending notifications to numeric pager devices. Extra digits can also be used to reach an extension, where the notification is configured to dial a public 800 access number and the extra digits would be sent at the opening greeting in order to reach the target extension.
Duration to Wait Before Dialing Extra Digits
(Applicable only to phone and pager notification devices.) Cisco Unity Connection can wait a specified number of seconds before dialing the digits in Extra Digits. Use this option if the automatic call progress detection is not reliable (for example, when phone lines are noisy or when ringing patterns are unusual).
Rings to Wait
(Applicable only to phone and pager notification devices.) Enter the number of times that Cisco Unity Connection allows the user phone to ring before ending the attempt. The setting must be at least 3 rings. Enter a higher number to give a user more time to get to the phone.
Default setting: 4 rings.
Busy Retry Limit
(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user number that is busy. Select a higher number to reach someone who uses the phone frequently.
Default setting: 4 times.
Busy Retry Interval
(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user number that is busy. Select a higher number to reach someone who has long phone conversations.
Default setting: 5 minutes.
RNA Retry Limit
(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user who does not answer the phone. Select a higher number to reach someone who steps away from the phone briefly. Select a lower number to avoid disturbing others.
Default setting: 4 times.
RNA Retry Interval
(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user who does not answer the phone. Select a higher number to reach a user who is away from the phone for long periods of time.
Default setting: 15 minutes.
Retries After Successful Attempt
(Applicable only to pager notification devices.) Indicates the number of times that Cisco Unity Connection calls the pager device after the first successful call to the device while the message that triggered the notification is still marked new. Use this setting in conjunction with the Retry Interval After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
If set to a value greater than 0 (zero), Connection makes periodic calls based on the Retry Interval After Successful Attempt until the user checks the message or the retry limit is reached. For example, if Retries After Successful Attempt is set to 2 and Retry Interval After Successful Attempt is set to 15, and the user receives a new message at noon, Connection will call the pager device at noon. If that call is answered, but the user does not check the message before 12:15 pm, Connection calls the pager device again at 12:15 pm. If the user does not check the message before 12:30 pm, Connection calls the pager device a second time at 12:30 pm.
Note This setting generates a series of notifications that is separate from the series that is generated if you enable the Repeat Notification If There Are Still New Messages setting on the Edit Notification Device page. To avoid confusing the user with multiple repeating notifications, we recommend that you use either the Retries After Successful Attempt setting or the Repeat Notification If There Are Still New Messages setting, but not both.
Enter a value between 0 and 100. A value of 0 (zero) means that Connection does not retry the notification after the first successful call to the pager.
Default setting: 0.
Retry Interval After Successful Attempt
(Applicable only to pager notification devices.) Indicates the interval at which Cisco Unity Connection retries calling the pager device after the first successful call to the device if Retries After Successful Attempt is set to a value greater than 0 (zero) and the user has not yet checked the message. Use this setting in conjunction with the Retries After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.
Enter a value between 0 and 100 minutes. A value of 0 (zero) means that Connection makes additional retries as soon as a port is available to dial the device.
Default setting: 1 minute.
Phone System
(Applicable to phone and pager notification devices only.) Select the phone system that the notification device uses.
Prompt for User ID on Notifications
(Applicable only to phone notification devices.) Indicate whether Cisco Unity Connection should prompt the user to enter a user ID. The user is always asked for a PIN. Users may prefer not to enter a user ID in order to shorten the time that it takes to sign in.
Note Use this setting with caution and only if the phone is never answered by anyone other than the user.
SMPP Provider
(Applicable only to SMS notification devices.) Select the applicable SMPP provider.
To
(Applicable only to SMTP and SMS notification devices.) Depending on whether you are setting up message notification for a text-compatible mobile phone or pager, or for SMS (SMPP) devices:
•For SMTP text message notifications, enter the email address of the user text pager, text-compatible mobile phone, or another email account (such as a home email address).
•For SMS (SMPP) text message notifications, enter the phone number of the SMS-compatible device. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
Up to 128 characters can be entered in this field.
From
(Applicable only to SMTP and SMS notification devices.) For text-compatible mobile phones or pagers, enter the phone number that the user calls to check messages, or enter alphanumeric text (as applicable) in this field. The From phone number appears in the last line of any SMTP notification. A user can press the Return Call button on many text-compatible mobile phones to dial the phone number. The mobile phone must support automatic callback in order to use this feature.
For SMS (SMPP) devices, what you enter in this field depends on the SMPP Provider:
•If the SMPP Provider requires a "source address" for the server sending the message, enter the IP address for the Cisco Unity Connection server.
•If the SMPP Provider does not require a "source address," enter the number that the user calls to check messages. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.
Note Consider that some SMPP Providers replace the number that you enter in the From field with their own phone number. For an alternative method of including a call back number, try entering the number that the user calls to check messages in the Message Text field.
Up to 40 characters can be entered in this field.
Message Header
(Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the header of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
Message Text
(Applicable only to SMTP and SMS notification devices.) Enter the text message that the user wants to receive in a text notification. For example, you might enter "Urgent message for Technical Support" for a user who is on call for the technical support department. Every time a message arrives that matches the criteria selected in the message notification settings, Cisco Unity Connection sends the text you enter here.
Note To include a call back number, try entering the number that the user calls to check messages within the message text (for example, enter the number in this format: tel:2065551212).
Up to 160 characters can be entered in this field. (For SMS devices, depending on the character set you configure Connection to use, it is possible that messages that are shorter than 160 characters may be truncated.)
Message Footer
(Applicable only to SMTP notification devices.) Enter any text you want Connection to put into the footer of the notification message. For example, you might enter a legal disclaimer that you want to be sent with every notification message.
Include Message Information in Message Text
(Applicable only to SMTP and SMS notification devices.) Check this check box to include information about the new message in the text string that is sent to the notification device. This information can include caller name and caller ID (if available); the type of message (voice, email, fax); the time that the message was received; and, if the message was marked private or urgent, an indication of this status.
Include Message Count in Message Text
(Applicable only to SMTP and SMS notification devices.) Check this check box if you want the notification to include a count of the number of new messages in the mailbox.
Include a Link to Cisco PCA in Message Text
(Applicable only to SMTP notification devices.) Check this check box to include a link to the Cisco Personal Communications Assistant in the text string that is sent to the SMTP notification device.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg030.html#wp1082329
Cheers!
Rob

Unity Connections can user set message relay

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