Unlimited Data Usage - Why is this now gone?

So I have been a long time Verizon wireless subscriber, and have had unlimited data usage for a long time as well. Now that I upgrade my phone, I am no longer allowed to have that? What a joke. The data usage does not take up that much data to run for subscribers and to take away that ability seems like yet another scheme to shake more money out of us.
Why not do something good for your customers instead of forcing us to pay more for less? Thoughts?
Also, just a note....I upgrade my phone and my wife's caller id gets all screwed up? What is that all about? Several phone calls with tech support and I have to wait again to see if it gets resolved.

The unlimited data plan was gone for new customers starting in July 2011. For existing customers it ended when they added the Share Everything Plans. If you purchase a new phone at the subsidized two year contract price, you are agreeing to the new contract terms and conditions. That includes only the tiered data plans either the individual tiered or the Share Everything Plans.
If you truly want to keep your unlimited data plan, you need to purchase the phone at full retail price or use the Device Payment Plan to split the cost of the phone across 12 months of payments.

Similar Messages

I have unlimited data, so why do I receive the text stating I've used 50% of my monthly data allowance?

I have unlimited data, so why do I receive the text stating I've used 50% of my monthly data allowance and that my data may be restricted for the remainder of my bill cycle? I've been with Verizon 15+ years and don't think its necessary to be screwed out of my unlimited plan... I heard something last year regarding Verizon limiting the unlimited plan if someone reached a certain point of usage... I'd like to have some clarity on this issue...

FuzzyBug wrote:
I have unlimited data, so why do I receive the text stating I've used 50% of my monthly data allowance and that my data may be restricted for the remainder of my bill cycle? I've been with Verizon 15+ years and don't think its necessary to be screwed out of my unlimited plan... I heard something last year regarding Verizon limiting the unlimited plan if someone reached a certain point of usage... I'd like to have some clarity on this issue...
call *611 or go to a verizon corporate store and fix it. Hopefully it will be an easy fix.

I deleted 4 accounts and the mail app keeps trying to contact the old account server causing thousands of emails to be processed and causing my ISP to charge my account 20-30GB of data. Why is this happening and how do I stop this activity?

I deleted 4 accounts and the mail app keeps trying to contact the old account server causing thousands of emails to be processed and causing my ISP to charge my account 20-30GB of data. Why is this happening and how do I stop this activity?
I only now have 3 accounts!
The old accounts have been deleted but the "Provide Mail Feedback" selection shows:
Mail Version: 6.5 (1508)
Total Accounts Configured: 4
Account: MFAosImapAccount
8 mailboxes:
2029 messages, 362315022 bytes
0 messages, 0 bytes
0 messages, 0 bytes
0 messages, 0 bytes
0 messages, 0 bytes
0 messages, 0 bytes
0 messages, 0 bytes
795 messages, 167250216 bytes
Account: IMAPAccount
10 mailboxes:
4 messages, 1199297 bytes
0 messages, 0 bytes
556 messages, 160661538 bytes
3036 messages, 802090564 bytes
0 messages, 0 bytes
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3019 messages, 801316850 bytes
0 messages, 0 bytes
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10 messages, 3104320 bytes
server information:
vendor: Google, Inc.
name: GImap
Account: MFAosImapAccount
10 mailboxes:
180 messages, 40819804 bytes
37 messages, 1013784 bytes
0 messages, 0 bytes
0 messages, 0 bytes
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0 messages, 0 bytes
210 messages, 19863404 bytes
0 messages, 0 bytes
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Account: LocalAccount
24 mailboxes:
7 messages, 88931 bytes
294 messages, 2849595 bytes
1 message, 6558 bytes
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1 message, 9186 bytes
26 messages, 744240 bytes
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2 messages, 7698 bytes
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98 messages, 40510329 bytes
1 message, 2289 bytes
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19 messages, 465695 bytes
1268 messages, 76984849 bytes
0 messages, 0 bytes
10 messages, 312327 bytes
0 messages, 0 bytes
6 messages, 113325 bytes
1 message, 10034 bytes
Total Incoming Message Rules: 1Junk Filter Mode: Automatic
number of messages evaluated: 50165
number of messages evaluated as junk: 17332
number of messages manually marked as junk: 433
number of messages manually marked as not junk: 471
training balance: -14
training debt: 741
training credit: 727
2 smart mailboxes:
1 message, 2 criteria
0 messages, 2 criteria

The "LocalAccount" is "On My Mac" and doesn't correspond to an account on a mail server. That all I can tell you from the information provided.

Everyone seems to be talking about the Jelly Bean update, however when I check for an update, it says my phone is up to date. Why is this?

It seems like every other RAZR Maxx has an update but mine. What the heck? lol

Same with mine - got in May. Says it is Factory Certified - factory tested
but never used. Claimed not a full charge yet it was 95% charged...what can
you do - other models were lesser in quality and features..interesting
that you had option to take update - I did not. My email accounts were not
receiving. Didn't try nav doc...Hope this one will be better.
Linda
<Full name removed for privacy per the ToS.>
In a message dated 1/3/2013 8:35:25 P.M. Eastern Standard Time,
[email protected] writes:
(http://community.verizonwireless.com/)
(http://www.verizonwireless.com/b2c/index.html)     (http://www.verizonwireless.com/b2c/explore)
(http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewSho
pIndex)    (https://wbillpay.verizonwireless.com/vzw/nos/topline.jsp)
(http://support.verizonwireless.com/clc/)
Re: Everyone seems to be talking about the Jelly Bean update, however
when I check for an update, it says my phone is up to date. Why is this?
created by Denvertoad
(https://community.verizonwireless.com/people/Denvertoad)   in DROID RAZR MAXX - View the full discussion
(https://community.verizonwireless.com/message/922462#922462)
Message was edited by: Verizon Moderator

Unlimited Data Usage??

I have a very basic question. I have Comcast (up to 35Mb/s down). I am a very heavy user. Earlier this month, I was contacted by Comcast and advised that I exceeded my data usage for the month. Data usage?? What data usage? Come to find out that, regardless of the tier one is on, the limit is 250GB/month. In July, I used 1.6TBs. I am looking for an alternative. I have read, only from external forums dated from late 2008/early 2009, that Verizon does not cap. Can someone please either confirm or dispute this? If someone can point me to a specific statement in Verizon's contract or policies stating one way or another that would be even better. If not, a definitive response one way or another would suffice. Thanks

Many residential ISP's are implementing usage caps to protect their customer base from individual users who unduly burden the backbone networks with disproportionate amounts of data traffic and as a result degrade the overall performance of the network for everyone. 250GB is a LOT of information for traditional residential user connection -- particular since you are explicitly prohibited from running any kind of "server" based connection.
With that said, I am not aware of any communicated limit from Verizon although atypical usage is certain to gather someone's attention, I suspect. To which I refer you to the Terms of Service agreement:
Restrictions on Use. The Service is a consumer grade service and is not designed for or intended to be used for any commercial purpose. You may not resell the Service, use it for high volume purposes, or engage in similar activities that constitute such use (commercial or non-commercial). If you subscribe to a Broadband Service, you may connect multiple computers/devices within a single home to your modem and/or router to access the Service, but only through a single Verizon-issued IP address. You also may not exceed the bandwidth usage limitations that Verizon may establish from time to time for the Service, or use the Service to host any type of server. Violation of this section may result in bandwidth restrictions on your Service or suspension or termination of your Service.
In short, if they see a problem, they can enact a bandwidth usage limitation and can take the remedies outlined therein. YMMV.

When I want to update my app a different account comes up now. Wierd. It's the family plan owners id...why is this happening and how do I fix it?

Upon wanting to update some of my apps, I now get prompted to login with the owner of the family plans login.
I have my own account attached to this phone. Why is this now happening and how do I return it to update my apps with my login ID?

Did you by chance accidentally purchase these app with the different account?
Because all apps are tied to the apple id that was used to purchase it.
You can also check settings - appstore - apple id - if it isn't your id, log out and log in with your id.

UNLIMITED DATA PLANS! PLEASE BRING IT BACK VERIZON TO EVERYONE!

I think Verizon should bring back the Unlimited Data Plans because, many students uses so much Data for Videos for their homework and Videos takes up so much Data and there is no way an average family can afford to pay over $100 for a 20GB more Data plan and I think it would nice of Verizon if they would bring back the Unlimited Data Plan around $59/month at least because there are some people that need it for their homes. If you would also offer Unlimited Data Plan to the Mifi service, this would be a big competition with DSL and Cable providers for home internet. When families uses so much Data for Netflix or Rhapsody and Crackle, it takes so much Data and it is important for families to have Unlimited Data Usage for this entertainment. Verizon, I am going to say this, people like me does not like to be limited on how much we use the Internet. I am thankful even on my phone I have the Grandfather Unlimited Data Plan but if you ever take it away from me, I will leave Verizon and switch to Straight Talk. I have many friends I can tell and stir up some stuff with Verizon if this ever happens to me because, my Unlimited Data Plan means so much to me, the only reason I am bringing this up, to help other people who needs it too. I think Verizon has the best Coverage of all than any other provider but all I am asking is, do not take my Unlimited Data Plan from me and please bring it back for other people who needs it. Thanks so much time your time and support. Verizon Wireless Customers, please leave comments, I would love to hear your comments and thanks and have a Great Day!

Why are fixed income families on the most expensive carrier? Let alone owning smartphones.
I don't agree with tiered data either way. I wish they would do like a flat cap of 10gb for x amount of dollars and if you go over that, then you pay more. Put a data cap that no one can realistically hit without absuing, i mean REALLY abusing the service.
There is a disadvantage to unlimited data though, the person who is streaming and downloading all day can ruin it for a whole bunch of people in that area. But hey, they don't care, as long as they get theirs right? On one end, we have the happy user paying 30 bucks a month and doing like 200gb per month, while everyone else in the area has to suffer with sub par speeds because of this one individual.
Normal counter arguments is that the premiums are high, ceo gave him self a raise, vz is in the big profits, unlimited means unlimited no matter what, and a couple others I forget. They're valid points, and i do agree that the ceo could take some of his yearly earnings and put some of it back in the network. At the same time though, aren't projects like building cell towers done on a contract basis normally? So even if he is making ridiculous bank, it would be a moot point if he had already paid for the work to be done to the network.
Government isn't gonna do squat because it's each and every company's right to structure their plans how they wish and charge however much they wish.
Again, complaining doesn't do anything. Disconnect.

Unlimited Data Plan removed without my knowledge or consent. Verizon refuses to reinstate. Any suggestions? Please and Thank you.

I am desperately reaching out to anybody that may be able to help me with this situation.
I don't want to give up hope, but I feel that it may be a battle that I cannot win.
This is my story...
A few years ago, my iPhone 3G was stolen. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go."
A little over a month later, I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

A few years ago, my iPhone 3G was stolen Verizon never had the iPhone 3G. Are you sure it wasn't the iPhone 4 or 4S? Thank you for pointing this out. I did have an iPhone. It was with Verizon. It must have been an iPhone 4.. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go." Seems that what you asked for was accomplished. Yes and No. Did they activate it? Yes. Did they inform me as to how this would impact my account? No. Let's say you ask for a glass of water to drink at a restaurant. Can they bring you the water? Sure they can. Is that waiter obligated to tell you that it had E Coli in it? Well, as long as he brought you the water, what you asked for was accomplished, right?
A little over a month later Exactly what month and year was this? This all took place mid-2011. “This” took place in August, I believe. I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. Going from a smartphone to a flip phone would have dropped the data off completely not to the 2GB plan. Yes. You are correct. I was told differently by Customer Service. But, what you are saying makes more sense. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." They answered your question. If you asked would your plan change and they told you no then did have unlimited at the time. I’m having a difficult time understanding your English here. If I understand it correctly, then I've already stated that they answered my question. It's actually right... Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.Being more specific and asking if you would keep your unlimited plan this could have been addressed at the time of purchase. There should be some standard as to how business is conducted in situations like this. I would like to think that if someone knew that my plan would be changed, then they would've at least had the courtesy to tell me about it. Granted, I could have been more specific. At the same time, though, I’m not going to ask every waiter that brings me water if there was E Coli in it.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now. Wait...you bought the iPhone to replace the flip phone 3 years ago and you never used more than 2GB of data in this time? I did eventually get to that point. That’s what prompted the phone calls to Customer Service. I don't get it. When did you put the flip phone on July 2011 and when did you get the iPhone to replace the flip phone. August 2011 and have you had any new phone since then? Yes, just last month. I purchased a used iPhone 5 from someone.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

I had planned on taking advantage of the Unlimited Data Loophole but... (VZW REP PLEASE READ)

I had planned on taking advantage of the Unlimited Data Loophole by upgrading a phone that was originally on a tiered plan then activating the iPhone 5 on that plan I would then have taken the iPhone 5 and and then activated it on a number that is currently a 4G unlimited plan. I would then reactivate the original iPhone 4S that was on tiered data plan.
I was advised by a VerizonWireless customer service rep over the phone a few months ago on how to do this process. I later called back after the iPhone 5 was released and verified that this process would work so I could keep my unlimited data plan while upgrading on the the Tiered Data Plan Number.
That was then and this is now...
Recently I had a failure of the 4G unlimited data handset and decided expedite the process as much as possible trying accomplish this process ASAP. I was told that the process mentioned above was phased out and one could only upgrade an unlimited plan to an iPhone 5 by paying full price for the handset and then activating the iPhone on the current unlimited data number. I told the rep on the phone at this time that I was advised that I could take advantage of the Data Loophole via the process mentioned above and it should have been annotated on the customer service record as a reference of the conversation. However was adamant that this process was phased out and was no longer possible. I told him that I felt he was wrong but I had no one else to got to. This is my second and largest problem... I can't find anyone that will stand up for what I have been told or that can fully commit to what they are saying.
So now I've been on a mission.
I needed to find some resource that stated that I could order the iPhone 5 on a Tiered Data Number, activate it and then move the iPhone 5 to the unlimited data plan number. Everywhere I looked I found that it appeared that the most recent conversation I had with the VZW rep was correct and if I wanted the iPhone 5 on my unlimited plan I would have to pay nearly $1000 (64GB version with Taxes and a case) for the opportunity to use the iPhone 5 in an unlimited manner.
Today I ponied up and a gave up the big bucks because I did the math and figured so long as I was not I was not giving up unlimited plan and I could keep the pricing I was able to get that plan at I would receive a return on additional costs in less than 2 years. Very shortly my plan will go from 4 billed numbers (3 handesets and one tablet) to 2 billed numbers.
This evening while researching another subject (Google Voice Mail on iPhone) I came across a VZW rep advising on how to do the exact process I wanted to do in beginning rather than paying the almost $1000.
=============================
IMAGINE MY SURPRISE WHEN I READ THIS 4 DAYS AFTER BEING TOLD THAT IT ABSOLUTELY WAS NO LONGER TRUE...
https://community.verizonwireless.com/message/888309#888309
Re: Data loophole?
Verizon Wireless Customer Support Oct 18, 2012 4:22 AM (in response to mitt02)
I bet you're excited to get your brand new iPhone 5. I'm jealous! I want one too.
If you ordered the phone on one of your lines that is on the tiered data you can activate it on that line and then switch it to your line with the unlimited data plan. This will allow you to keep the unlimited data plan because you are not upgrading and accepting a discount on the line with the unlimited data plan. The only way you would lose the unlimited data plan is by upgrading the line with the unlimited data plan and accepting a discount on the device.
Hope this answers your question.
John B
Follow us on Twitter @VZWSupport
===============================
I am so confused and frustrated. I can I believe? Who in Verizon stands up for what they say? Who actually "knows" what works and what doesn't work?
Even the process I went through this morning was a debacle, The Store manager and his "Very Experienced Customer Representative" told me that the full retail process would not allow me to keep my data plan. One of them was giddy after it worked and the other was disappointed. The good part about it is that I was told that I could cancel the order at no cost to me so long as it hasn't shipped.
So back to my 1st 2 questions
1) Will the original process work? (Activate on Tiered data plan handset and then move it to a set had the 4G unlimited so long as there is an upgrade available?
2) Who will put their JANE OR JOHN HANCOCK on the correct process and make sure that I am nit being taken advantage of?
I work for a very large corporation that has a very large contract with VZW with great discounts. They don't discount everything and I could have probably went to our VZW corporate rep but I want to deal with the same people the rest of my family talks to.
JOHN B? Can you advise me? I pay VZW big bucks and I don't complain too often and I am hoping that I can be treated as we as I treat mu customer and get a truth that the organization as a whole will stand behind.
Sorry that it is so long but If you only knew the number of conversations and the amount or reading and the outright bull I had to ingest to get this far.
Thanks
BR549
Jr Samples
PS...
P.S. Anyone have Google Voice Mail on the iPhone? I love the transrcibed SMS text messages relating to the actual voice mail message and an email with .wav files that I can forward or respond via email if needed. If not I would have to give it up (pluse I have a GREAT secondary telephone number I would hate to give up.
Also can my National Unlimited plan set have the 4G hotspot feature added to it? Is it still 2GB for $20?
Thanks again
Jr

After further telephonic conversations with VZW it was again verified that what the rep that told me previously, that it was IMPOSSIBLE to use this UNLIMITED DATA loophole happened to be 100% WRONG/FALSE/LIES/MISUNDERSTOOD/STUPID/UNEDUCATED/MISREPRESENTED.
THE UNLIMITED DATA LOOPHOLE WORKS AT THIS TIME, SO LONG AS YOU MEET THE FOLLOWING CONDITIONS:
[ (A) = 4G UNLIMITED DATA PLAN ]
[ (B) = TIERED DATA PLAN PLAN ]
You already have a family plan with at least 1 4G UNLIMITED DATA PLAN (A) or You have an individual account with a 4G UNLIMITED DATA PLAN (A). It makes a difference as to how you go about it but the result is the same.
You have a TIERED DATA PLAN number that has an immediate upgrade available (B) or your account has a number with an immediate upgrade available that can be transferred that number with the TIERED DATA PLAN (B), you would transfer that upgrade to the TIERED DATA PLAN number to begin the process.
You will then purchase an upgrade iPhone 5 on the TIERED DATA PLAN account (B) AT THE DISCOUNTED RATE.
ONCE THE NEW UPGRADED iPHONE 5 ARRIVES AND HAS BEEN ASSIGNED TO THE FORMERLY TIERED DATA PLAN NUMBER (B) IT MUST BE LEFT THERE FOR A 24 HOUR PERIOD. I have learned that this period is required but many others have been able to get away with less than 24 hours, however this is another VZW gotcha. YOU DO NOT WANT ANYMORE VZW GOTCHAs.
After the 24 hour period is over the original handset (or any other applicable handset for that account) (B) can be assigned BACK to the TIERED DATA PLAN number (B) and the iPHONE 5 can then be moved to the 4G UNLIMITED PLAN number (A).
So long as you acquired the iPHONE 5 via a separate transaction, yours or someone else's TIERED DATA PLAN (B) account, you should have had no effect on your current 4G UNLIMITED DATA PLAN (A).
I found out that without a doubt, in spite of what others have said (AT THIS TIME), this will work.
Once you are successful, you will learn that however much time you had on your 4G UNLIMITED DATA PLAN (A) account you will still have. THIS IS TRUE EVEN IF YOU HAVE CHOSEN TO PAY FULL PRICE FOR YOUR iPHONE 5 AND ADD IT TO YOUR 4G UNLIMITED DATA PLAN (A). This is in spite of any previous ** you may have been advised of during conversations or correspondence with any of the uneducated phone or store customer service personnel).
AGAIN... YOU WILL STILL BE UNDER A PLAN THAT WAS ASSOCIATED WITH THE PREVIOUS UPGRADE NO MATTER WHAT YOU DO WITH OR TO THE 4G UNLIMITED DATA handset.
If you have a 4G UNLIMITED DATA PLAN (A) and you have any wishes of adding the HOTSPOT feature, you must do this prior to the conversion (adding the iPHONE 5). Once the iPHONE 5 has been assigned, the selection of a HOTSPOT will either not be present in your "MYVERIZON" area or greyed out for the VZW personnel and no longer selectable. The removal of this option is another impetus by VERIZON to cancel your 4G UNLIMITED DATA PLAN and move to a TIERED DATA PLAN. If you cancel your HOTSPOT feature you will NEVER GET IT BACK unless you change plans.
The VZW telephonic Customer Service Personnel may even see an UNLIMITED HOTSPOT DATA PLAN for your current service while you may/will only see a 3G 2GB version in your MYVERIZON account area. They can select this UNLIMITED HOTSPOT FEATURE. YOU CAN NOT.
The UNLIMIITED HOTSPOT feature is $30 and the 2GB HOTSPOT FEATURE is $20 per month. Since I am cancelling the service on my XOOM tablet of 3GB for $35 per month which one do you think I took?
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THIS IS ALL TRUE AS OF TODAY FOR MY SITUATION, HOWEVER YMMV.
KEEP YOUR FINGERS CROSSED THAT IT ALL WORKS OUT AS VZW PROMISED. PLEASE CHECK BACK AS I WILL UPDATE THIS THREAD IF ALLOWED.
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HAS ANYONE NOTICED THAT THE ONLINE VZW Customer Service Personnel have flocked to this thread to help me out?
While in conversations or correspondence with VZW personnel DO NOT USE THE WORD "UPGRADE" in association with your 4G UNLIMITED DATA PLAN. INSTEAD, USE THE WORD "CONVERSION" WHEN TRYING THIS PROCESS. Otherwise you may cause their brains to jump track and you could lose your 4G UNLIMITED DATA PLAN.
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Thanks to those of you that have attempted to respond and inform in a helpful manner. I am not a VZW hater, I hate when any company attempts to bait and switch, fails to be clear or uses tactics to confuse it's customer base to have them subscribe to services or features that have short introductory periods or the company "reserves the right to change" and does so very quickly once they have acquired the numbers they have been looking for.
I am hoping that one day I can make the statement that deceptive sales practices are UNAMERICAN.
I WOULD LIKE TELECOMMUNICATIONS COMPANIES TO BECOME A CORNERSTONE TO THAT STATEMENT.
HOWEVER I FEEL THAT AMERICA HAS A LONG WAYS TO GO!
THANK THE PEOPLE THAT TREAT YOU RIGHT!
Lastly, I was very lucky to make contact with an extremely knowledgeable, confident, competent and well spoken VZW Customer Service Person. After her extraordinary efforts in attempting to satisfy my issues and wishes I made the effort to thank her and made sure that she would be recognized among her peers. Before we terminated the call I asked to speak to her supervisor and advise of him my satisfaction. I advised that I work for VZW's competition and it is when I meet up with people like her that I work harder to keep my customers happy and keep my customers my customers.
When you have someone that makes the extra effort to fix your issue or finds a way to give you what you thought you bought please find a way to give them kudos or recognition beyond a simple online or telephone survey or a plain old "thanks".
It was not too many years ago that many businesses thought the intangible product, customer service, as being as important as all the other tangibles they sold. This is no longer true in most respects. Some businesses are coming around but very, very slowly.
WE AS CONSUMERS MUST DEMAND GOOD CUSTOMER SERVICE or it will forever be shoddy. We must demand knowledge, effort, personnel we can understand, representatives of the company that have a stake in the organization and are not just some off shore or distant contractor that may serve customers from multiple companies in the same hour.
Still... make sure you say thank you for good service. Say thank you not only to the person that gave it to you but to the corporate infrastructure as a whole. Our businesses need to stop letting the stockholders decide how long a company survives in the marketplace. Too often companies decide keep their budgets down by slashing or limiting customer service as a first strike.
Yes, we all know that price rules in many cases, BUT THE WORLD OF TECHNOLOGY REQUIRES KNOWLEDGEABLE PEOPLE to advise it's customers of their options and help them make it work like the commercials or advertisements show they would.
Even the stockholders fail to remember or choose to understand that ultimately it is the customer that signs their paychecks.
Jr.

Order for GS3 cancelled TWICE - Won't let us keep unlimited data

Preordered 2 Samsung Galaxy S3 phones on June 26 in order to keep our unlimited data plans. Unfortunately, Verizon's order processing team emailed me on July 3 saying our order was cancelled. I quickly called Verizon at (800) 483-7200 and asked "Becky" why my order was cancelled and it was because the shipping address was different from the billing address. The reason for this was because my girlfriend wouldn't be home to sign for the phones upon delivery so she wanted them shipped to my house since I would be home and would be the one setting them up so we use them that day. After being on hold for quite a long time, "Becky" finally got back to me and I told her to just ship the phones to the billing address so there wouldn't be any problems. She then put me on hold again and after about 7 min of waiting, she told me that the order has been placed and should arrive by July 12. Then I asked for a confirmation for the order but she could not provide one for me but she said she would call back when she was able to get one. Already this seemed like a bad sign.
A couple hours later, my girlfriend calls to tell me that our order has been cancelled AGAIN. I quickly call Verizon and speak to "Diego" who then transfers me to "Barbara" in telesales who places the order WITH UNLIMITED DATA but asks for a form of payment. I asked to just have it billed to the account but she said that the order exceeds the $400 limit for account billings. I don't have a credit card for this order so she calls my girlfriend whose name is on the account but my girlfriend doesn't answer since she's at work. I try to call my girlfriend with "Barbara" on the other line. She doesn't answer and my other call with "Barbara" is lost.
Back to square one.
I call *611 from my phone to speak with "Tyrone" who tells me the same thing, the order exceeds $400 for billing and they would need another form of payment. Since the original order was CANCELLED, they can't use the original credit card. I decide to take care of this matter on my girlfriends day off and ask "Tyrone" if we would be able to retain our UNLIMITED DATA plan since we had originally ordered the phones before June 28 and he said there would be no guarantee and would most likely have to fill out an "inactive pricing request" or IRP (not sure of the actual name).
I gave up after that.
Of course this is incredibly inconvenient and I'm close to just terminating our service with Verizon over this situation. We've been verizon customers for a little over 5 years and would hate to switch to another wireless provider but this is by far our worst experience with customer service. From my perspective, It seems that Verizon is doing all they can to prevent us from keeping our unlimited data plan for use with our GS3's. Also, judging by the previous topics and comments on this forum, it seems this problem with retaining unlimited data is widespread.
This is obviously not worth bringing into a small claims court but how are any of you current Verizon customers dealing with this? Is it even worth it to keep fighting this?

i wouldn't give up. they clearly show that you tried to order it prior to 6/28. i would call back again, but this time have everything in order.....your credit card, details of the first order, etc, etc. i've seen a few people here have luck with getting it straightened out. just be stern, but polite. you ordered it prior to 6/28 and they need to reinstate THAT order. and i agree that it's absurd to have an area in the order for shipping address if it can't be anything except the billing address.

Unlimited Data Plan-Need to change my phone but don't want to lose!!

I am "grandfathered" into the unlimited data plan, we have four lines, I need to change my phone as my current one doesn't work. I tried switching to an old phone that I used 6 months ago with the unlimited data via online and it would not allow me to do so. How can I change to another phone without being told I have to buy a data plan? If we need to "buy a data plan" all 4 phones will be going else where....

Makes no difference about any tin foil hats, Verizon is using ANY MEANS to force unlimited data users off the unlimited and onto share or metered data. It is a fact. They tried twice with me and I pay full price for my devices.
1) Change your minutes, they want to take away your unlimited.
2) Buy a new device on subsidy, lose your unlimited data.
3) Buy a new device on the Edge program, lose unlimited data.
4) Swap a device on your account, they want to take unlimited away.
5) Add a prepay tablet to your account, they tell you that you lose Unlimited data.
However the instructions are you are prepaying for the tablet use so its billed to your credit or debit card yet not really part of your cell phone plan but they want you to lose unlimited.
In short if you go online or call on the phone or even chat, for any reason in some cases Verizon is removing your unlimited data. And you have to be careful since many here are stating the same as I listed.
They are a business, if they decided not to have unlimited data trust me it will be gone. So leave a little room in that tin foil so the broadcast will get through.
Just for a giggle, many many years ago I bought an unlimited Mobil Gasoline coffee cup. You paid for it once and each time you came to a Mobil station you get a free coffee. I still have the cups (they came in two sizes) yet just try and get that free coffee. The company dropped the promotion. And now you get arrested for theft.
Nothing lasts forever.
Good Luck

How do i set a data usage alert

How do I set a data usage alert?

This isn't a feature that's built into iOS.
Most carriers will send an alert before you reach your data cap and you can check your data usage in Settings > Usage > Cellular Usage.

What causes cellular data usage to decrease if last reset has not changed? I reset every pay period cuz I do not have unlimited and was showing 125 mb sent/1.2g received. Now showing 98mb sent/980mb received. Last reset still shows same

I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol Moving on.
I have two questions. One possibly being answered by the other. 1. Is cellular data used when I sync to iTunes on my home computer to load songs onto my iPhone from my iTunes library(songs that already exist)? 2. What causes the cellular data usage readings in iPhone settings/general/usage/cellular usage to decrease if my last reset has not changed? It is close to end of my billing cycle and I have been keeping close eye. Earlier today it read around 180mb sent/1.2gb received. Now it reads 90mb sent/980 mb recieved. My last reset date reads the same as before. I don't know if my sync and music management had anything to do with the decrease but i didn't notice the decrease until after I had connected to iTunes and loaded music. I should also mention that a 700mb app automatically loaded itself to my phone during the sync process. Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage? Guess turned out to be more than two questions but all related. Thanks in advance for any help you can offer me. It is information I find valuable. Sorry for the book long question.

Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
1) No.
2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free).

My daughter's phone racks up data usage every 12 hours, twice a day, even though she isn't using it. Anybody know why this would be happening or how to track it/stop it?

My daughter's phone racks up data usage every 12 hours, twice a day, even though she isn't using it. Anybody know why this would be happening or how to track it/stop it?

Its all good, TimN8128! Mrhelper is corret with regards to making sure that mobile data is turned off when on WiFi or when not connected to WiFi, if you do not want the phone to access data services to update or refresh app services. These applications can all be configured by going to Settings and reviewing all apps that appear in that area. You can also configure a bit further by going to Settings>Cellular.
NicandroN_VZW
Follow us on twitter @VZWSupport

We have just gone over our limit for data usage this month. Is it possible to add data just for this month?

We have just gone over our limit for data usage this month. Is it possible to add data just for this month?

YES. YOU GOING TO DO A PLAN CHANGE. WHEN IT GIES YOU DATE OPTIONS YOUR GOING TO BACK DATE IT TO BEGINING OF CYCLE. ONCE THAT GOES THROUGH DO ANOTHER PLAN CHANGE BACK TO IRIGINAL PLAN AND FUTURE DATE TO BEGINIGN OF NEXT BILL CYCLE. THIS ALL CAN BE DONE ON MY VERIZON OR IF YOU FEEL SAFER CALL CUSTOMER CARE AND THEY CAN DO THSI FOR YOU

Unlimited Data Usage - Why is this now gone?

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