Unpleasant shopping experience for speakers

Hi, I have a very unpleasant shopping experience in your local store.
I bought a pair of speakers and found there are actually manufacture defects (I have the photos in hand)
and then I went to your store for exchange the speakers.
Unfortunately, I received three pairs with manufacture defects in different places,
and then I asked for exchange for the fourth pair, I don't know if I reach the exchange limit or not.
Your staffs didn't inform me at all.
Then one the the staff in the store helped me ordered a new exchange pair,
I also promised this is the last pair and I will keep it, no matter the quality of the speakers.
But soon after I left the store, I received an email said the store pick-up is not availible. What?
I was just told that I can have a new replacement but you suddenly noticed me I can not have a new order
by email, not face to face. Why didn't you tell me when I am in the store?
Then I emailed your customer service but nobody replied for two days!
Today I went to your store directly, after a long time the store manager went to tell me, he didn't allow anymore exchange. The words are really unacceptable. Why didn't they tell me this before? They don't even discuss with me how to do and and they directly refund me, I didn't want to get any refund, I want to keep the speakers!
I don't want refund so my only choice is to pick up an open box speakers home
because I want the speakers.
After I took the speakers home, I found a label from you on the box which states "OPEN BOX, 594.99, Commet: a scratch on it". It is funny and unacceptable, really uncomfortable, I PAID 629.99+tax for the speakers and finally I took back a pair of speakers with labelled value 594.99+tax. Is it not very strange? The manager had never mentioned an option to reduce the price of the speakers. What's wrong? I took back a defective speakers by paying higher price?
If you are not allowed to make anymore replacement, you should at least match the price you labelled for a defective item. I can keep the speakers but you don't think you need to refund the price difference?
Thakn you

Hi there dinonib,
Finding issues with a set of speakers one after another would be utterly frustrating! I’m sorry to hear that’s been your experience and that after multiple exchanges you may have been provided an open box unit that you paid regular price for.
Generally, open box units should be clearly labeled for any cosmetic issues or missing accessories, and then priced accordingly. It is odd that you wouldn’t have been provided a refund for the price difference if you were ultimately provided an open box unit that was priced lower than the regular units.
Using the information you registered with the forum, I was able to locate your multiple exchanges. Sadly, I was unable to locate the transaction in which you would have been provided the open box unit as our open box items should be indicated by an open box ID, also known as a license plate number. This would be listed as the “LP #” on a receipt.
With that said, I am sending you a private message to gather further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Awful shopping experience and potential massive system flaw on Preorder Consoles

Hello, I wanted to take the time to write a lengthy post as it seems BB Corporate is active here and tends to take the feedback given here seriously to document my terrible shopping experience recently at BB store #293 in Rockville, MD.
To give some background about myself, I am an ITPro that has very fond memories of buying some of my favorite tech toys through the years from BB when I first started getting paychecks in High School and I'm now in my mid-30s with considerably more spending power. Even with the rise of online competitors like Amazon and Newegg, I still had a soft spot for BB and their big box presentation while local competitors like CompUSA and CC fell by the wayside. I was happy to see BB make a comeback in recent years and their RewardsZone (MyBB) rewards system has been a mostly trouble-free experience since its inception.
Over the last few years, I tended to make a lot of my big ticket purchases at BB due to the flexibility of their no interest financing, or the option to get 5-10% rewards on purchases paid in full, enough to qualify me for various levels of Elite membership ($2500-3000 spent per year). I was on track again for similar spending this year with the purchase of a Surface Pro 3 for my girlfriend, which I paid in full to receive the 10% in rewards for ~$90 in Reward Certs.
We decided to check out the new consoles as well, and she favored the white edition PS4 so we went ahead and pre-ordered the white PS4 Destiny bundle on Aug. 29 2014 on a whim. I took the option to pay it in full to get the benefit of the 10% rewards and was assured by the sales rep Jesse that the 10% rewards wouldn't be a problem when I picked the console up after the promotion ended, because I had already paid in full.
So we came back on Destiny launch day, 9/9 and it was perfect, great in-store experience that you simply cannot get buying online. Walked in, Jesse was there again and had the console under the counter and even the local Sony rep was there, talking up the game and console. Best part was they started throwing SWAG on us, PS4 lanyard, Destiny Bundle T-shirt and apparently there was even a free Gamers Club Unlocked membership I didn't even know about (I do a lot of research on my buys but again, this was bought on a whim) that was active, so I really felt great about my purchase with a fantastic in-store experience. We went ahead and picked up Last of Us Remastered too, since we loved it on PS3 and we got 20% off with our new Gamers Club membership!
But that's when things started to go downhill. Apparently there was a new employee working that day that Jesse was training, I am not sure if that was where things were missed, or what, but Jesse has provided me great service in the past so I don't really fault him here. We also wanted to apply the $95 in certs to the transaction that would have totaled around $463, so with the original prepaid amount of $450 minus the $95 in certs, we should have been owed ~$80 back to the card.. Instead, I was asked for my BB Credit Card again and it was swiped thinking that was to get the ~$80 back on the card, but apparently it charged the card again for the balance of $463 minus $95 in certs. I thought the transaction was a bit off, but figured they would just reverse the original $450 prepaid amount to charge the new transaction.
Fast forward a month, on 10/11, I checked my BB Credit Card statement to pay off the PS4 and was shocked to see an interest charge. In 3-4 years of having this card, I have never been charged interest once. It was a non-trivial amount of $13 and I traced it back to the 8/29 pre-order for $450 that I thought was reversed in-store. I was then even more shocked to see the 2nd $364 transaction on the card, so I had essentially PAID FOR TWO Playstation 4 consoles!
So I immediately gathered up all my documentation (CC statements, RZ print outs, pre-order and in-store pick up receipts) and headed back to Best Buy. It was a Saturday so things were busy, but the initial CS reps were responsive and tried to help with the situation. The problem is, no one knew how to fix it. Apparently, there is/was a *MASSIVE* glitch in BestBuy's point of sale system where you cannot apply both a preorder AND a RW Cert to a single transaction. The system applies/attaches the preorder to the transaction but does not reduce the balance by that amount, because it is overwritten by the Reward Zone cert transaction. It took at least 1 hour for 2 knowledgeable and extremely helpful tech managers (Alan and a woman I believe named Sheila) who almost immediately identified and acknowledged they had seen this problem before. They also said the sales reps should have known this.
The problem was they kept insisting they could not simply return/void out the in-store 9/9 transaction of ~$363 because it was over 1 month and closed. They also said they could not simply refund the $450 prepaid amount because the system was showing it was already applied to the in-store pickup transaction, even though the receipts, my CC statement all clearly show the in-store transaction was NOT reduced by the $450 prepaid amount.
Now here's where things get ugly, one manager, Nucleo, was called over and simply did not have any intent to help. One of the employees I would prefer not to name said they believed he just didn't know how to fix the problem and they would prefer to just go to their General Manager, Dave. Dave was busy on Saturday, I am sure, so it took him some time to come over, but he genuinely seemed interested in fixing the problem. Together with Sheila, they came up with the solution of voiding out the in-store transaction manually, and then scanning a return for a $15 accessory item to make me whole on the interest I was charged. They also said the prorated portion of the Reward Zone Certs of ~$87 would be refunded to my BB account within a few days.
I thought that would be the end of it....until I checked my BB account a few days later and was shocked to see I had a NEGATIVE balance in RZ points. Voiding the in-store transaction of $363 without refunding the $87 in RZ certs left me in a negative balance! Again, I made my way to the Rockville BB store with all documentation in hand and this time, I packed up the PS4, which I had seldom-used at this point because I simply did not feel the transaction was completed. I fully intended to just return the system and either wash my hands of this transaction, or return it and try to complete the transaction from scratch.
This time, unfortunately, the GM Dave was not on duty, it was only Nucleo. Sad to say, he actually provided better customer service when he tried to ignore the problem. This time, he tried to indicate it was MY FAULT that I allowed myself to be charged twice, asking "what I want to know is, if you paid for it why did you let us charge your card again?". I replied that it was a FLAW IN BB's SYSTEM and that I assumed HIS employees knew what they were doing because I simply do NOT PREORDER consoles on a weekly, monthly or even yearly cycle. At this point, both of our voices and tempers were escalated, it was one of my most unpleasant in-store experiences especially knowing I was being wronged and this person Nucleo had no intention of trying to fix the problem caused by BB's system. In all of this transaction, this dealing with Nucleo is the only reason I am writing this post now, I feel everyone else did their best to try and fix the problem, but this guy is just in the wrong business because his customer service skills are awful. Ultimately the visit ended with no resolution, the employees that had been helpful throughout (Alan, Amber, and one other tall younger man) insisted the certs of $87 would get credited back in a few days and the credits for the original $450 prepaid would also come but may take longer after they spoke with MyBB reps on the phone.
So I waited patiently for another 2-3 weeks and the points from both the prorated $87 rewards (original $95) and the estimated 2250 points ($45) from the 10% $450 prepaid amount had still not yet arrived. When they didn't, I took a different tack and contacted MyBB Elite. The rep was responsive and understanding, and it took a good 10 minutes for her to get her bearings while I explained the situation. I also provided all of my documentation and she was able to verify and document it in her notes. She immediately re-issued or pushed through the $87 in Reward Zone certs from the refunded in-store transaction while I was on the phone, and said the remainder $450 was also in process and should come through in 5-8 business days.
I had to call 2 more times, both times the reps insisted the $450 prepaid was still in process and approved, but it was most likely the same glitch that prevented the prepaid from being applied properly, it simply could not get points attached to it because it was counted as part of another transaction. The 3rd time I spoke with a supervisor/escalation rep and they said the transaction would be funded.
Finally, I called up again a few weeks ago and was at my wit's end because I still did not see a resolution. Somehow, this rep was able to push the amount through which was $45. It was unattached to the original transaction as just Customer Satisfaction. Throughout this experience, I do feel everyone was interested in trying to get this resolved for me except for Nucleo, who really tried to make me feel like this entire ordeal was MY FAULT. The BB rep on the phone apologized and said she hoped this had not impacted my willingness to shop at BB in the future, but I answered frankly, that it has impacted my willingness negatively, as there was numerous deals on various tech toys and gifts in the last few months that I simply did not feel good about making at BB due to this experience.
I wanted to post this so that you can use this feedback as it shows how quickly someone's opinion and preferences can change on a single bad shopping experience. And while I am not one who is going to take a faux-stand and say I will never shop at BB again, I will certainly look at more alternatives rather than going to BB for certain buying habits in the future. Oh, and someone should speak with Nucleo, he is absolutely in the wrong line of business.
Thanks for reading! I will be happy to provide any documentation or member # via PM for your verification if you are interested. Some of the dollar amounts are rough/estimated as this transaction is now so old it no longer appears on my recent 3 month history.
Regards,
Jerry

Dear Jerry,
Thank you for coming to us on the forums and sharing your recent tribulations around this purchase. I can fully empathize with your disappointment in the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Any frustration this lengthy experience may have caused you is completely understandable. For something that seems like it should be so simple from a customer standpoint like correcting rewards points, can sometimes not be so cut and dry on the other side of things.
I had the pleasure of being a manager in our stores for a couple years before I came to work at the corporate level. There were interactions that challenged my knowledge level and my patience in that time, but I was always working to educate the customer and leave them feeling heard and appreciated. This should be the goal of all of our managers to express through their words and actions with our customers. My apologies if you didn’t witness this in your exchanges with Nucleo. I can fully empathize with your disappointment with the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Using your email address you supplied here on the forums, I was able to verify your interactions with our phone support and that your points issue appears to have been corrected. This process should not have taken as much effort and follow up on your part as it did.
The information regarding the preorder points issue you described has been documented here for review by the appropriate business teams. Your feedback has also been passed along to the General Manager at the Rockville, MD (store 293) location to be used for coaching and training with his team. Please don’t hesitate to reach out to us with any other questions or concerns. I am genuinely sorry that this occurrence has damaged your inclination to come to Best Buy for your technology needs, and I hope you will continue to visit our stores in the future. Your loyalty is much appreciated.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

IPhone 4 and AT&T shopping experience

My iPhone 4 and AT&T shopping experience
Some of you will most likely think I am crazy but I was up on Monday night thinking about purchasing my new iPhone 4. Sometimes I get excited over the little things in life but I really enjoy my iPhone. I was scrolling all the news sites, reading all the articles about the new iPhone 4 and iOS 4. I ended up going to bed sometime around 2:00 a.m.
Tuesday started off with a text from my boss who is also a iPhone fan. He was telling me at 7:30 a.m. that he had completed his iPhone purchase and that the AT&T system was very slow. He also told me that he decided to have the phone shipped to his house. At this point I am mad because my boss ordered his iPhone before me. I knew I should have gone over the night before and disconnected his internet.
I started my iPhone purchasing adventure around 9:00 a.m. only to find out that AT&T was down. I tried the Apple website and was shot down. I am not sure the exact time but about 1 ½ hours later AT&T was up and running again. I was getting excited again. I logged in and selected my new iPhone and was proceeding to check out when I got an error message. AT&T website was telling me I couldn’t ship my new iPhone to a PO Box and that I needed to update my address before I could proceed with my order. After thing for a long time about what to do next. I decided that going down to the AT&T store was my best choice.
That drive as fast. The local AT&T store is not too far away. I walk in the door and was greeting by a young lady that put my name on the list. To my surprise I only waited about 10 minutes to see someone. I told the man that I was here to purchase two iPhone 4 today. One for me and one for a friend. I was surprising my friend with a new iPhone. The Man told me he would need to do the purchases separately. About 20 minutes later I walked out the door with two receipts for my two new iPhones. I was very excited. This was the first time I saved up the money and was able to pre-order my iPhone. I had planned for the last 4 months and I was going to be like all the other crazy people out there.
I called all my iPhone friends and asked them if they got there order in. I even encouraged a few to get the new iPhone explaining to them how awesome the new camera feature was. For me, I was buying the iPhone for the camera. It is amazing how may picture and videos I take now. All of them on my iPhone. The new camera will be awesome.
Fathers day was the day. This will be one of those fathers day I wont forget for a long time. I was at home, the kids were swimming and I was checking my email. I got 2 emails from AT&T. Both told me that my orders were canceled and I needed to contact AT&T for further assistance. At this point I almost fell out of my chair. After composing myself, I proceeded to call AT&T in hopes that I could get this issue resolved. I was on the phone for a very long time. The Lady I spoke to told me that there was nothing she could do. She told me my order was canceled because I used a DEBIT card to do my preorder. I was very frustrated at this point because no one told me I couldn’t use a DEBIT card. She called the store and and the store wasn’t very helpful. The store told her that everyone was told they required a Standard Credit Card for all preorders. You know, the ones that charge you interest and that you can never seem to pay off. Besides that fact that I don’t have any Credit cards, because I was a good by and got rid of them all 15 years ago. I used the only cards I have and own, my DEBIT card. I have a two checking accounts and I put my iPhone money in the second account so that the money would be there for the entire process. My phone call was over and I was told to take up the issue with the store manager. She told me there was nothing she could do for me. Very frustrated at this point. I asked to speak to a supervisor. A few minutes later I was transfer to a supervisor, I explained my issue and he told me there was nothing he could do.
At this point my fathers day was ruined and my iPhone 4 dreams were over. The only thing I could do was start the entire process over or call the store manager on Monday.
On Monday afternoon I called the local AT&T store (Turlock, CA). I asked to speak to the store manager (Mathew). I told him my story and he proceeded to look up my order. He again, reassured me that he was telling all his employees every ten minutes that they are not taking DEBIT cards. After explaining to him that his efforts seemed to have failed because I was able to purchase not one but two iPhones using my DEBIT card. I also explained to him that the failure in the process was his store. His store was the reason my order was canceled and I needed him to do something about it. The more I talked to him the more I felt he didn’t care about my issues. He was coming a crossed as very cold and had no solutions for me. The more I prodded him the less and less he cared. Finally, he told me he would make a few phone calls and would see what he could do for me. He told me he would call me back on Wednesday.
At this point, I think I will FRAME my two receipts and hang them on the wall so I can be reminded everyday how AT&T don’t care about its customers. I will also print my two cancelation letters and include them in the frame. It is sad how the large corporations don’t seem to care anymore about the individual. They only seems to are about the 600,000 iPhones that were sold that day.
At this point I am very sad and upset. It is amazing how I planned for the last Four months to purchase my phone on preorder day so that I could be like all the other crazy iPhone fans out there and get my new phone on the first day. I am starting to realized that there is not going to be an iPhone for me on Thursday.
Today is Wednesday and I am dreaming that the local AT&T (Turlock, CA) manager will give me a call with good news. I was hoping he would tell me that he was going to set a phone aside for me because of the horrible experience I have had so far. Most of the day has come and gone. So I picked up the phone about 2:00 pm and call the AT&T store, I asked to speak to Mathew. He proceeded to tell me that there was nothing he could do for me. Again, I was getting the feeling that he really didn’t care about my issues and concerns. I have hit a brick wall and my day was going down hill. I am surprised how my emotions were getting the best of me. I was surprised how not getting my iPhone would affect me. Come on, this is only a phone.
My day just got worse. My two friends just sent me a test message saying they just got there iPhones in the mail. Come on, it is only Wednesday and they already have them. Now they are sending me all sorts of messages about how cool the new iPhone is and how excellent the new camera works. Bah humbug, I didn’t respond to any of them. I was so completely upset at this point. Again, I was amazed as to how much this whole ordeal has upset me.
One last try, I called the AT&T customer service. The lady was very nice to me and told me that she would help me but I know it wasn’t going to end well. In the end on Wednesday afternoon, I was shot down again. I decided it was time to move on or find something else to do. So I went to the movies and watched “The Karate Kid”. After the movie was over, I went home and went to bed. I think I ended sleeping for 12 hours before I got up on Thursday for work. Sometime during my evening, I figured I would try to plan another order for a new iPhone. Even though I am ****** at AT&T, I still want an iPhone. To my amazement, they wont let me, they are experience technically difficulties.
Thursday morning. Today is the big iPhone launch. Normally every morning I turn the TV on and watch the news in the morning while I get ready for work. Today, no TV. I didn’t want to hear about all the new iPhone excitement. I am having a very bitter day.
I am having a very bitter day but I love Apple products. After getting to work, I took a few minutes to try and preorder my phone again. And again, AT&T was broken. When started this process on June 15. I had huge hopes and expectations to get my new iPhone on June 24. Today is the 24 and I will be very luck if I can get my new iPhone by July 15. I am not sure when or if I will bother to purchase a new iPhone. I am not sure if I even care anymore.
I am still ****** and will be ****** for a long time to come. AT&T has shown its true side again. I am only one person and AT&T has millions of customers. Sometime you need to remember the small people out there.

update...
I am not one to give up. So I called AT&T today. Now they are telling me they canceled my order because they were unable to fulfill my order. Basically, AT&T told me they sold out so they canceled my order so I can proceed to reorder again. It took them 4 days to realize this. I will be lucky if I get a new phone by Christmas. I am sure they will find a way to cancel my order again.
Again, I argued, how is this my fault. I placed my order at the store around 11 a.m. Pacific time. My friend ordered his phone online sometime after me. He got his but my order was canceled. AT&T tried to explain to me that they sold over 600,000 phones, almost 500 per minute during there peak. Again, I asked, how this was my fault.
I can understand over selling the phone. It is a great product. There is no reason to cancel my order. You adjust my order and tell me you will let me know when my phone will be in. I would have been mad that my phone was going to be late but I would have survived. At least I would be getting one.
At this point, I have no order and AT&T or Apple website will allow me to order one. I just want to get in the QUEUE for one.
Frustrated.

Shopping Cart for iWeb

Does anyone out there have any experience integrating a shopping cart with iWeb? I am interesting in using Google Checkout and so would like to use one of the shopping carts compatible with it.
I will be making the shopping cart for a Kentucky Bluegrass Festival.
Thanks in advance.
G4 Mac OS X (10.4.6)

You can always create a link to a third party service where you can build a shopping cart with a small amount of items to lots of items. This will be the easiest way out. There are various services around. Make a search with your favorite search engine.

Does IT services sales experience can be counted as a domain experience for SAP SD Fresher?

Hello All,
I am new to SCN and i need your help.
I am currently working as a Sales Executive with an IT consulting firm specialized in SAP & Oracle consulting services.
I want to enter into SAP world and i thought that SAP SD is best for me because of my education (MBA-Marketing) & current experience.
When i research on SAP SD i got to know that Domain knowledge is very important for a consultant. I felt happy because I have around 3 Years of Sales experience for Oracle & SAP consulting services.
After enrolling for SAP SD education one day I heard that experience of services industry is not counted as a domain experience.
I had already invested huge money for SAP SD education and now i am feeling helpless because of this news.
Please help me with your experience whether IT services sales experience can be counted as a domain experience for SAP SD Fresher or not?
Waiting for your response.
Your Junior,
Alok

Alok,
Don't worry! IT service sales experience can be counted as domain experience for SAP SD career.
After being in SAP for some years (as an end user, key user, SD consultant), the most important things are clear process thinking, perseverance, honest hard work and communication.
If you have the above qualities, then you will succeed in SAP!
SAP SD is the logistics side of sales. In other words, there is a Laptop repair shop. If SAP SD is implemented, it will take care of creating repair order, creating billing document. So it is not about selling but about maintaining those "records" in SD.
The above example is of service. This too is part of SD.
So if someone has experience in sale of service that is relevant domain experience.
Apart from this you have to understand, imagine - sale of products.
In sale of products, there will be one addition step - delivery of product, from the manufacturer to the customer / consumer.
Focus you mind on learning.
Good luck!
Typewriter

Southwest Fox/Xbase++ 2015 Call for Speakers

The call has gone out!
We’re inviting anyone interesting in speaking at this year’s conferences to submit topics. You’ll find the Call for Speakers at
http://www.swfox.net/callforspeakers.aspx. Please read the complete Call for Speakers document (linked from that page), and use our proposal submission application at
https://geekgatherings.com/Submission. Session proposals are due by
March 9. (Yes, this is earlier than in prior years. We have some publicity plans that require us to have a little more lead time than in the past.)
As in the past few years, we plan to offer a good selection of topics in core VFP development, extending VFP, using VFP with other technologies, and VFPX, as well as technology sessions to help VFP developers become better developers, not just more expert
at VFP. We are looking for a few sessions on paths forward for VFP developers and we’re looking for a few deep-dive post-conference sessions.
For Southwest Xbase++, this year’s sessions should primarily focus on Xbase++ 2.0. We are especially interested in your experience with features such as Universal-SQL and Single or Multi touch UI development with 2.0. If you are involved
in Web application development, we want to hear about how to get most out of WebHandlers and WebSockets with 2.0.
For both conferences, the Call for Speakers also lists some topics last year’s attendees specifically requested.
Please don’t hesitate to ask if you have any questions. We’re looking forward to seeing your proposals. We expect that, as usual, choosing among them will be one of the hardest things we do all year.

Hi ldua_2005,
Welcome to the community,
Unfortunately in this case we can only advise that you speak with Sony Mobile as they should be able to help in this case.
Please use my signature below to find appropriate contact details.

Printing Shop Papers for Completed Notifications

Hello,
This issue has been brought up on this forum before, but I have not managed to find an actual solution that was implemented by an organization.
We are basically trying to print Shop Papers for completed (NOCO) Notifications that have Orders assigned but that have been completed and TECOu2019d. The thread Need to REPRINT the Service Notification explains that it is not possible to print such shop papers. Is there some way to create a work around using user exits or a custom program to enable such shop papers to be printed? I've already checked with SAP and was told that no SAP note fulfills this requirement on ECC 6.0. I would much appreciate any insight on a solution you may have implemented.
Thanks in advance,
Tarun

PeteA is right you will need to have some custom code to by-pass the status checks that SAP has implemented.
Prometheus Group has a program called the Work Order Print Manager that can do this for work orders. I am a developer for this solution.
The program gathers all document related to the work order (services for objects, DMS, sapscripts/smartforms, equipment doc, functional location docs, material docs, etc) and puts them into a nice GUI for printing.
Specifically for work order you cannot print them from standard SAP if the order is in created status because the menu is greyed out). However we can put a button in a user exit to call the program. The sapscripts appear along with the other documents and can be printed.
Additionally we can add watermarks and/or to the document to let the users know they are trying to print a work order in the incorrect status. We/ I can demonstrate the work order solution to you and prototype a IW52 solution after a short discussion to help us understand your issue in particular.
http://prometheusgroup.us/wopm.php
if you are interested in a demo email them to set up a demonstration with me.
Edited by: Tim Huang on Mar 17, 2010 1:14 PM
Edited by: Tim Huang on Mar 17, 2010 1:20 PMv

Call for Speakers - 2006 ASUG Annual Conference

The 2006 ASUG Annual Conference will be held May 14 - 17 in Orlando.
The call for speakers has been open for a while now and will close on 11/21. If you have a topic that you would like to present at conference, I encourage you to submit your abstract before the deadline.
I encourage everyone who has given a presentation in the past, whether at Annual conference, at one of the forums or during an outreach call to consider giving a presentation at the 2006 conference. I also encourage those of you who have not had the opportunity to share with the ASUG community to also consider submitting an abstract.

I am afraid I don't know how to make this Sticky... Maybe someone can email me the answer ?? [email protected]
As far as sharing material, ASUG has a non-disclosure agreements, which prohibits me from sharing the materials to the world at large. I agree that it would be nice to share ASUG presentations with everyone here at SDN/BPX, but I am not allowed to do so.
Thanks for the pointer about stickiness.

Better user experience for slow reports (loading in background, progressbar

Hi
In our application, some reports take a long time till they are displayed. Therefore it would be nice, if i could provide the user with some feedback (example: progressbar). Is it possible to have this? Upon print, when a pdf file is being constructed (in web) we already have such functionality in place, is it possible to have it generally?
Mayb,e it would also be possible to have the report load the first page quickly, so the user has already something to look at, and load all the other needed data in a background thread. (i dont think it is possible, however, somebody may have an idea)
Does anybody have an idea how we could achieve a better user experience for our reports. Any help is appreciated. Thanks.
Greetings
I am using:
Crystal Reports 2008 (in Asp.net, Windows Forms)
Version .NET 3.5 (SP1)
PS: of course a very fast report would be the finest solution. However, i guess this will not be possible with our reports and the volume of data they access

Hi Daniel,
Crystal Report 2008 we have a inbuilt functionality of progress bar .If you are not getting progress bar for every report that means those reports are not taking to much time.
For more info regarding progressbar this check this link:
[https://boc.sdn.sap.com/node/8035]
Look for processingIndicatorDelay and processingIndicatorText.
If you want to improve performance of report then we need to keep in mind few thing while creating report in Crystal report designer:
Here are a few points related to performance issue .
The performance of a report is related to:
External factors:
1. The amount of time the database server takes to process the SQL query.
( Crystal Reports send the SQL query to the database, the database process it, and returns the data set to Crystal Reports. )
2. Network traffics.
3. Local computer processor speed.
( When Crystal Reports receives the data set, it generates a temp file to further filter the data when necessary, as well as to group, sort, process formulas, ... )
4. The number of records returned
( If a SQL query returns a large number of records, it will take longer to format and display than if was returning a smaller data set.)
Report design:
1. Where is the Record Selection evaluated?
Ensure your Record Selection Formula can be translated in SQL, so the data can be filter down on the server, otherwise the filtering will be done in a temp file on the local machine which will be much slower.
They have many functions that cannot be translated in SQL because they may not have a standard SQL for it.
For example, control structure like IF THEN ELSE cannot be translated into SQL. It will always be evaluated
in Crystal Reports. But if you use an IF THEN ELSE on a parameter, it will convert the result of the condition to
SQL, but as soon as uses database fileds in the conditions it will not be translated in SQL.
2. How many subreports the report contains and in section section they are located.
Minimise the number of subreports used, or avoid using subreports if possible because
subreports are reports within a report, and if you have a subreport in a details section, and the report returns 100
records, the subreport will be evaluated 100 times, so it will query the database 100 times. It is often the biggest
factor why a report takes a long time to preview.
3. How many records will be returned to the report.
Large number of records will slow down the preview of the reports. Ensure you only returns the necessary data on the report, by creating a Record Selection Formula, or basing your report off a Stored Procedure, or a Command Object that only returns the desired data set.
4. Do you use the special field "Page N of M", or "TotalPageCount"
When the special field "Page N of M" or "TotalPageCount" is used on a report, it will have to generate each page
of the report before it displays the first page, therfore it will take more time to display the first page of the report.
If you want to improve the speed of a report, remove the special field "Page N of M" or "Total Page Count" or formula that uses the function "TotalPageCount". If those aren't use when you view a report it only format the page requested. It won't format the whole report.
5. Link tables on indexed fields whenever possible.
6. Remove unused tables, unused formulas, unused running totals from the report.
7. Suppress unnecessary sections.
8. For summaries, use conditional formulas instead of running totals when possible.
9. Whenever possible, limit records through selection, not suppression.
10. Use SQL expressions to convert fields to be used in record selection instead of using formula functions.
For example, if you need to concatenate 2 fields together, instead of doing it in a formula, you can create a SQL Expression Field. It will concatenate the fields on the database server, instead of doing in Crystal Reports.
SQL Expression Fields are added to the SELECT clause of the SQL Query send to the database.
11. Using one command as the datasource can be faster if you returns only the desired data set. It can be faster if the SQL query written only return the desired data.
12. Perform grouping on server
This is only relevant if you only need to return the summary to your report but not the details. It will be faster as less data will be returned to the reports.
Hope this helps!!
Regards,
Shweta

Reservation not getting created from shopping cart for stores order.

Hi experts,
Reservation not getting created from shopping cart for stores order,process used is some custom BADI.Extended classic scenario is the procrss .
Please help me
Thanks in advance.

Hello,
please check below wiki:
Determination of the follow-on document type
Regards.
Laurent.

[Call for Speakers & Sponsors] Nov. 25th - ASUG Ontario

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You'd really have to get back in touch with Support and give them your reference number, so they can look into this for you. If you don't have any luck getting a response, post up your reference number and we'll see what we can do.
Cat

Unable to assign supplier in shopping cart for services in SRM 7.0 SC

One particular user is Unable to assign supplier in shopping cart for services in SRM 7.0 Shopping Cart. There is no difference in the roles assigned to him. He is able to assign supplier for materials but not services. Any suggestions?
Thanks
Sanjeev

Hi
From where he is buying the Services - free text or catalog or service masters.
Do you have other users having same problem?
Have you built a custom role in your landscape. Assign SAP All to his role temporarily and see if that happens again. If so, activate the Trace on his id and ask him to order a service SC to find out where he is missing the authorizations....
Regards
Virender Singh

Individuall shopping lists for each User - SRM-MDM 3.0

Hello everybody,
I want to implement a SAP SRM-MDM scenario with SRM-MDM 3.0. The SRM-MDM 3.0 has the poissiblity to create shopping carts for every 'MDM User'. But that's not enough for our users.
Is it possible to create different shopping lists for each user?
I already use the setting: sl_user with the attribute SY-UNAME but it doesn't work
10                                    http://...:50100/SRM-MDM/SRM_MDM     URL
19     sl_user          SY-UNAME               SAP-Feld
20     username          User1               Festwert
30     password          <blank>                                        Festwert
40     server          s27sr7               Festwert
50     catalog          SR7_MDM3_Catalog_4_Produktiv_2     Festwert
60     uilanguage          SY-LANGU               SAP-Feld
70     datalanguage     SY-LANGU               SAP-Feld
I hope anybody can help me.
Regards,
Andi

@everybody: Thanks for your fast reply!
@Girish: Yes, I think we have the same problem
@Padhi: It is not a prictically solution to create every SAP SRM User (3.000) in the SAP SRM-MDM Catalog. In comparison to other catalog systems (e.g. heiler) this have to be a standard feature
@Kanth: That's correct, you can activate the shopping list option for the MDM User. But the MDM User only defines the rights and masks. For the MDM it is not necessary to login with your SAP / SAP SRM Username.
Note [1153525|https://websmp130.sap-ag.de/sap(bD1kZSZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1153525] describe the long-needed function in SRM-MDM. But it seems, that this feature only work in SRM-MDM 2.0.
Maybe anybody know anything else about this problem... I'm thankful about every hint!
Regards,
Andreas

Keep track of the shopping cart for anonymous user

Hi,
I have the following problem on b2c site. Anonymous user can browse through the site and adds items to the shopping cart. At the checkout the login page is prompted, however login page is located on the different application server where the actual login happening. After that control is returned to my server where I need to create login object and associate the shopping cart with it. My problem is how to maintain shopping cart without losing it.
I came with that solution : On checkout attach shopping cart to context object with unique key, then pass this unique key to the remote server, then remote server passes it back to me together with the login id, then I create new session and attach shopping cart to it after retrieving shopping cart from the context.
I hope it will work, however I think there is a standard solution for this type of the problems. Any ideas, hints, suggestions are strongly appreciated.
We use WebLogic 9.0 and Servlets.

Do you have a problem keeping track of the shopping cart for a user who is logged in? No, I didn't think so. So give the anonymous user an internal name, just for your own convenience. Then keep track of the shopping cart for the user with that name. You already know how to do that.

Unpleasant shopping experience for speakers

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