Unrecoverable Apple ID password

Question

Hello out there.
I have a friend/tech support client who has completely forgotten her Apple ID password. She has forgotten the answers to the security questions AND has no idea what credit card she used to set up the account. No verification? No help from Apple.
I set up a new iCloud account and it is now her new Apple ID... OK for iMac OK for iPhone.
But not the iPad. We can't turn off Find My iPad without the former Apple ID password. So we can't delete the old iCloud account off the iPad... can't reset it with iTunes.
There is not more "hard reset" back to Factory Settings. Anyone know how I can make this work for her?
Thanks,
Shari

Answer 1

You can't without recovering that old Apple ID. Otherwise, there's no way to turn off Find My iPad and the incorporated Activation Lock. To recover the account, she'll need to follow these instructions:
How to reset your Apple ID security questions
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions. 
If that doesn't work, or  there is no rescue email link available, then:
click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.  
Next, go to getsupport.apple.com. If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services'.
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.  Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
The above information quoted with gratitude from TJBUSMC1973, another user in these forums.