Unresponsive Document

I am making a document in Pages for iOS that is long. I typed some of it and then took a break. After I got back, the document would not open. The app would become unresponsive except for the home button. I would close it and reopen it and no luck. I have 1.2GB left on my 16GB iPad mini. What is going on?

Never mind, all i had to do was reboot my ipad

Similar Messages

Unresponsive Document - Document contains an invalid frame.

I'm getting a message on a print document that I'm working that reads "Document contains an invalid frame. Story text begins - Delete frame and associated story?" Regarless of my choice, ID becomes unresponsive. Anybody now what's going on/how to save it?

Yes. There's a script that does just that. Give me a moment while I find it.
Found it:
// blindOpen_and_IDML-Export.jsx
var _file = File.openDialog("InDesign-Datei"); // Selection of a file
if(_file != null)
var d = app.open(_file, false); // Open the file without showing it
d.exportFile(ExportFormat.INDESIGN_MARKUP, File(_file.fullName.replace(/.indd$/i,'.idml'))); // Export im IDML-Format
d.close(SaveOptions.NO); // Close without saving
And this is how to install it:
http://indesignsecrets.com/how-to-install-a-script-in-indesign-that-you-found-in-a-forum-o r-blog-post.php

Whenever i tried save as or save PDF created document in Acrobat std 11 (11.0.7), Acrobat get hanged and unresponsive

Dear Sir,
I am using Acrobat std 11, (version 11.0.7) with windows 8 in my company. Whenever i try to save any edited or converted or combined PDF document Acrobat software become unresponsive. same issue is there with while i try to insert any new page to PDF from a file, dialog box will not open but it get hanged & become Unresponsive. Acrobat may please help in this issue.
my PC spesifications are as follows:
Account Detail:
   User Rights: Regular
   User Account Control: Default
   Process Integrity: Undefined
   Profile Type: None
Acrobat Detail:
   Sandboxing: Off
   Captive Reader: No
   Multi-Reader on Desktop Support: Off
Applications Installed:
   Office Version: Office 2010 32-bit
Available Physical Memory: 2121868 KB
Available Virtual Memory: 3990316 KB
BIOS Version: DELL   - 1072009
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Version: 10.00.9200.16384 (win8_rtm.120725-1247)
    Creation Date: 2012/07/26
    Creation Time: 4:48:22 AM
Default Mail: Microsoft Outlook
    mapi32.dll
    Version: 1.0.2536.0 (win8_rtm.120725-1247)
Display Detail:
   Screen Width: 1920
   Screen Height: 1080
   Number of Monitors: 1
   Number of Mouse Buttons: 3
   Has Mouse Wheel: Yes
   Has Pen Windows: No
   Double Byte Character Set: No
   Has Input Method Editor: Yes
   Inside Screen Reader: No
Graphics Card: Intel(R) HD Graphics (Microsoft Corporation - WDDM 1.2)
    Version: 9.17.10.2768
    Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    Version: 11.0.07.79
    Creation Date: 2014/05/08
    Creation Time: 7:19:08 PM
Installed Acrobat: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
    Version: 11.0.0.379
    Creation Date: 2012/09/24
    Creation Time: 9:13:34 AM
Locale: English (United States)
Monitor:
    Name: Intel(R) HD Graphics (Microsoft Corporation - WDDM 1.2)
    Resolution: 1920 x 1080 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.2.9200
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~2893 Mhz
Session Detail:
   Boot Type: Normal
   Is Shutting Down: No
   Network: Available
   Inside Citrix: No
   Inside VMWare: No
   Remote Session: No
   Remote Control: No
System Name: BRDROC00DT130
Temporary Directory: C:\Users\123660\AppData\Local\Temp\
Time Zone: India Standard Time
Total Physical Memory: 4066528 KB
Total Virtual Memory: 4194176 KB
User Name: 123660
Windows Detail:
   Tablet PC: No
   Starter Edition: No
   Media Center Edition: No
   Slow Machine: No
Windows Directory: C:\Windows
Regards,
Dharmender

Hi Dharmender ,
Did you try to repair your Acrobat once ?If not please try the same and check if that helps you out .
Launch Acrobat >Navigate to Help >Repair Acrobat Installation .
Do you get any error message or any prompts when it hangs and become unresponsive ?
Does this happen with any specific PDF or all the PDF'?
Also you could try to uninstall Acrobat once and they re install it if the above step does not work .
Please restart your machine once as well.
Regards
Sukrit Dhingra

Every time I try to print a document, Pages goes unresponsive.

I'm using the latest version of Pages (5.1) on a white MacBook, (unsure of it's official name) with a wireless printer. Every time I try to print a document, (I've tried with multiple) Pages goes unresponsive and refuses to print. I've been able to print my documents from other computers and phone, so it's nothing on the printer's end.

"We would like to know if you would be able to provide the following:
- OSX and Pages versions; Mac and printer model
- is iCloud file sync On for Pages
- a copy of a document that makes Pages unresponsive when printed
suggest logging in as guest or a new account and printing the document."
Logging in as a different user didn't work. I'm using OSX Mavericks 10.9.2, with Pages 5.1. The printer isn't actually mine, so I'm unsure of what model it is. Sorry! As for a copy of a document, it's any document I try to print, not just specific ones.

Late Binding Word Automation creates a document with an unresponsive Ribbon

I have a .NET ActiveX COM object that is calling Word and adding a template for processing. This template will get some data and then add in a layout template which will create the final document with the data and layout.
When it is all said and done, the Word document has all the data, however, when the user tries to access the ribbon (click on one of the tabs or an item in the visible ribbon), nothing happens (like it is disabled). You can click into the document
itself and if the document has bolded text or something like that the ribbon changes to reflect the changes in font.
The only way for the ribbon to become responsive is to either minimize and reshow Word or select another application and then back to Word. This "unlocks" the ribbon and you can interact with it.
I accidently left in a reference to Word 2010 when I was testing something and then the code I have worked. I went back to late binding and removed the reference to Office 2010 and it does not work even though none of my code has changed. The
Word constants/enums I am using were already locally created and the methods I am using have the either no parameters or the appropriate parameters provided as far as I know.
In the code snippet below, the line "officeApp.ActiveWindow.Activate()" is what worked with early binding to
cause the ribbon to be responsive immediately and allow the use to interact with the ribbon with no additional steps. With late binding nothing seems to work.
Code snippet :
Dim reportDocument As Object = Nothing
Try
officeApp = GetObject(, "Word.Application")
usingExistingWord = True
Catch exp As Exception
'Not Ideal - would prefer not to rely on Exception handle to catch this
If officeApp Is Nothing Then
officeApp = CreateObject("Word.Application")
End If
End Try
Try
'Open process template
templateDocument = officeApp.Documents.Add(Template:=ProcessTemplate)
Catch exp As Exception
Success = False
If Not usingExistingWord Then
officeApp = Nothing
templateDocument = Nothing
End If
Throw exp
End Try
If templateDocument Is Nothing Then
'The process template was not loaded/added properly, abort code
If Not usingExistingWord Then
officeApp.Quit()
officeApp = Nothing
End If
Success = False
Exit Sub
End If
'hide Word while the process template runs its code.
officeApp.Visible = False
Try
officeApp.Run("RunReport", _parameters, reportDocument)
Catch exp As Exception
Success = False
If officeApp IsNot Nothing Then
If templateDocument IsNot Nothing Then
templateDocument.Close(SaveChanges:=False)
templateDocument = Nothing
End If
If Not usingExistingWord Then
officeApp.Quit()
End If
officeApp = Nothing
End If
Throw exp
End Try
If Success Then
Try
If reportDocument IsNot Nothing Then
reportDocument.Activate()
End If
officeApp.ActiveWindow.Activate()
officeApp.Activate()
officeApp.ActiveWindow.ToggleRibbon()
officeApp.ActiveWindow.ToggleRibbon()
Catch ex As Exception
End Try
End If
'Done - close the process template
templateDocument.Close(SaveChanges:=c_wdDoNotSaveChanges)
End If
Thanks in advance for any help you are able to provide!

Hi gardmica,
Thanks for the detail explaintation. However I still failed to reproduce the issue. Here is the code I tested:
Public Class Class1
Sub Main()
Dim reportDocument As Object = Nothing
Dim usingExistingWord As Boolean
Dim officeApp As Object
Dim templateDocument As Object
Dim ProcessTemplate As String
Dim Success As Boolean
Dim c_wdDoNotSaveChanges As Boolean
Success = True
ProcessTemplate = "C:\Users\UserName\Desktop\ProcessAndLayoutTemplates\MailMerge Process XML.dot"
Try
officeApp = GetObject(, "Word.Application")
usingExistingWord = True
Catch exp As Exception
'Not Ideal - would prefer not to rely on Exception handle to catch this
If officeApp Is Nothing Then
officeApp = CreateObject("Word.Application")
End If
End Try
Try
'Open process template
templateDocument = officeApp.Documents.Add(Template:=ProcessTemplate)
Catch exp As Exception
Success = False
If Not usingExistingWord Then
officeApp = Nothing
templateDocument = Nothing
End If
Throw exp
End Try
If templateDocument Is Nothing Then
'The process template was not loaded/added properly, abort code
If Not usingExistingWord Then
officeApp.Quit()
officeApp = Nothing
End If
Success = False
Exit Sub
End If
'hide Word while the process template runs its code.
officeApp.Visible = True
Try
'officeApp.Run("RunReport", _parameters, reportDocument)
Catch exp As Exception
Success = False
If officeApp IsNot Nothing Then
If templateDocument IsNot Nothing Then
templateDocument.Close(SaveChanges:=False)
templateDocument = Nothing
End If
If Not usingExistingWord Then
officeApp.Quit()
End If
officeApp = Nothing
End If
Throw exp
End Try
If Success Then
Try
If reportDocument IsNot Nothing Then
reportDocument.Activate()
End If
officeApp.ActiveWindow.Activate()
officeApp.Activate()
officeApp.ActiveWindow.ToggleRibbon()
officeApp.ActiveWindow.ToggleRibbon()
Catch ex As Exception
End Try
End If
'Done - close the process template
templateDocument.Close(SaveChanges:=c_wdDoNotSaveChanges)
End Sub
End Class
Did I miss any step? Does the issue exist when you didn't run the "RunReport" macro?
Also I notich that the template is working in a compatibilty mode, is it helpful that convert it via File->Info->Convert?
Regards & Fei
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Preview unresponsive to keystrokes, based on focus?

Has anybody had a hard time flipping through PDF's in Preview in Snow Leopard? I feel like the arrow keys and opt-cmd-g ("go to page") are often rather temperamental compared to Leopard.
Here's an example: I'm browsing the PDF at
http://www.nap.edu/catalog/12812.html
At startup, the sidebar is showing bookmarks. If I click on one, nothing happens (an error in the PDF?), but I've changed the focus to the sidebar. The arrow keys and "go to" keystroke are unresponsive (but cmd-f ("find") actually works just fine, and it changes the focus to the search bar). Even if I click back in the main document window, the arrow keys and "go to" remain unresponsive. But sometimes if I hit "tab" enough, and sometimes not, the focus returns to the main document, I think, and I can use my arrow keys.
I recognize I'm being old-school by using the arrows or keystrokes instead of track pad swipes, but that's the way I do it! I'd rather not swipe 50 times to get to page 50!

how can you explain that my connection succeed but my iView transaction can not ?
i check up all my parameters and i don't find any problem
hichem

Firefox 16.0 and the last 15.0.1 I had issues with yahoo mail page turning fuzzy and an error message firefox is unresponsive. Page froze up and could not close

I signed into yahoo mail okay. what happens is after I open my mail the past two days all of a sudden the page would get fuzzy and I couldn't read anything or it would turn white. This never happened before and I looked at the top of the browser and it said mozilla firefox is unresponsive. I tried signing out and nothing worked. I tried minimizing the page and closing it manually and it would not let me. I tried deleting cookies and what happened it that the temporary files kept deleting for about five minutes. it was very upsetting. I have no idea what is causing this. Even when I went to control panel-internet options-delete cookies it sometimes went unresponsive. that's a first. any advise is helpful

Firefox keeps its own temporary files and cookies, separate from the ones stored by IE which you can manage through the Windows menu. If you haven't already done the following, please give it a try:
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button ''or'' Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove your yahoo.com cookies (save any pending work first) using either of these:
* While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help at all?
When Yahoo goes blank or fuzzy moving to a different task, it may be doing some kind of animated transition. Have you noticed any graphics or font rendering anomalies?
Try disabling Firefox's hardware acceleration of graphics. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You usually need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
orange Firefox button ''or'' classic Tools menu > Options > Advanced
On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"
If you restart Firefox, is the issue improved?

Double-click to enter a text frame - selecting text unresponsive

Ok.
So frustrating...I haven't been able to find a solution to this anywhere online.
Let's say I've got an InDesign document open, and have my selection tool (V).
I double click on a text frame (that is full of text), see that there is now a cursor inserted in the text frame, so I go to swipe or double-click to select/highlight some text, and NOTHING HAPPENS (it is unresponsive).
I wait a second, and then I can select text.
But this was not an issue in CS6 on the Mac I used to use for almost 2 years.
I could double click on a text frame and quickly swipe text to select, it was very fast. This second-long delay in responsiveness trips me up every time, disrupts my flow and is really, really annoying when I am selecting and editing different text boxes hundreds of times all day long. I am using ID CC on a Windows machine now, but the CPU is super fast (16 GB ram, i7 processor) and should not be having any lag issues in InDesign.
Does anyone else have this problem? Is there something in the InDesign preferences that I can change, or is this a bug?

de_fault, please send a complaint to Adobe otherwise they won't fix it:
Adobe - Feature Request/Bug Report Form
Problem description: When switching from the Selection tool to the Text tool (by double-clicking in a text box) there is a 1-2 second delay before you can select text.
Steps to reproduce bug:
1. Make a text box and fill with text
2. Select the Selection tool (V)
3. Double-click in the text box so that you see a cursor
4. Immediately try to select text
Results: You have to wait 1-2 seconds before you can select text.
Expected results: There should not be a delay. There was no delay in previous versions.

Why is my spotlight search slow/unresponsive in IOS 7... specifically when I start the search with the letters "n" or "c".

I have an iPhone 5 that must be just over a year old now. I don't remember exactly when this problem started, but I think it was right after updating to IOS 7. The problem is that with certain searches, such as "chrome" or "calender", the spotlight search will basically do nothing. It is somewhat random. Sometimes it will work imidiatly as I am typing it like it usually did. But other times, I will write out the whole word, press search, and still nothing will come up.
As I was just testing it now, I came up with an interesting discovery. I tested every letter of the alphabet and while 24 of them immidiatly worked fine like usual, it was actually only searches that started with "n" or "c" that did not work. Perhaps the reason I noticed this so much is because some of the apps I use all the time are Chrome, Calender, Notes, Contacts, Calculator, Clock, Camera (wow- just realized how many apps started with "c"!).
While in spotlight, if I type in C or N and then delete it and try to type another letter that would work normally, it does not work. So if I type in N and then delete it and type in A, A will not come up with results like it would if I just started with A. But if I close and reopend spotlight search and then type in A, it works fine.
When spotlight search is unresponsive if I wait for about a min sometimes results will actually come up, other times it will sort of crash (it will just randomly close before any results came up).
I could go on and on with the little details concerning this problem but I do not know what info would/would not be useful to you guys. I have tried restoring my phone from a backup and nothing changed. I am updated to the most recent version. My phone has never been jailbroken and otherwise is in perfect shape.
Thanks for reading,
Matt

I've seen this happen before, and generally turning off Documents and Data in Settings > iCloud will fix it.
If that doesn't work, try the following.
1. Restart the phone and check it out.
2. Reset the phone (hold the home button and the lock button until you see an Apple Logo and then let them go).
3. Go into Settings > General > Reset > Reset all Settings and test it out again
4. If none of the above work, try creating either an iTunes backup or an iCloud backup and restore the device as new using iTunes. Here's an article to help with that: http://support.apple.com/kb/ht4137

ITunes 10.5.2, windows 7, and Unresponsive Exit

I recently bought a new computer, but I have had this issue on both with the latest iTunes update. I can execute the program without a hitch, the first time. It works completely normal. The issue is when I close iTunes. The program remains in the background, although appearing to be closed, AKA it is still running in the proccesses section in the task manager. However, after I close the program, iTunes becomes unresponsive. So, anytime I try to re-execute the program again, it never starts. When I manually close out iTunes via Task Manager Processes, and/or all other apple components, it starts iTunes, but becomes unresponsive again while loading the program. If I restart my computer, it is back to normal, but only the first execution of the program. My question, is this a software issue with iTunes, a program conflict with some third party program, or something else that I can do something about? I have found a lot of troubleshooting FAQs regarding execution of the program, not exiting. Not sure of the terminology regarding this response, so I cannot find a search for this specific issue. So any help here would be greatly appreciated. I just don't want to be forced to restart my system everytime I want to restart iTunes.
PS: I have also tested this on a winXP comp, and it has the same issue.

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Itunes unresponsive iphone 5

Itunes hangs when connecting my iphone 5 and I followed the troubleshooting guide but the guide stops if this issue still continues. I highlighted the step below in red and hoping someone can redirect me to further troubleshooting steps. Still haven't solved my problem:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
Symptoms
In rare instances, iTunes may become unresponsive when connecting an iPhone, iPad or iPod touch to your computer. iTunes may become responsive again after you disconnect the device from the computer.
Resolution
Expand All Sections | Collapse All Sections
Follow the steps below to troubleshoot the issue:
Install any available software updates for your computer.
For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions.
For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
Update iTunes to the latest version.
For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions. You can also download iTunes from the Apple website.
For Windows: Use Apple Software Update, or download iTunes from the Apple website.
Test with automatic syncing disabled.
For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
Reconnect your device and test to see if the issue still occurs. If your device is recognized successfully, you may be able to isolate which type of data is causing the issue. Do this by deselecting all syncing options under each of the syncing tabs and then sync. After that, re-enable your sync options one at a time until the issue returns.
Note: If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset the Sync History (for Mac OS X instructions see this article, for Windows see this article).
Check your device for podcasts. If there are any podcasts, manually delete all podcast episodes from the device by sliding your finger across the podcast episode's name and tapping Delete. Once all podcasts are removed from your device, reconnect it to the computer, open iTunes, and test.
If possible, test to see if connecting your device to a different computer with the latest version of iTunes installed resolves the issue.
Test with iTunes plug-ins removed.
Quit iTunes.
Navigate to the following folder, based on your operating system:
Windows XP: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iTunes Plug-ins
Windows Vista or Windows 7: C:\Users\[username]\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins
Mac OS X:
~/Library/iTunes/iTunes Plug-ins (The "~" represents your Home folder)
/Library/iTunes/iTunes Plug-ins
If any files are in this folder, move them to the Desktop temporarily.
Open iTunes and test to see if the issue is resolved. If so, you may leave these iTunes plug-ins removed. If you wish to re-use these iTunes plug-ins, consult the vendor for the iTunes plug-ins to see if any updates are available.
If the issue also occurs on a different computer:
If the issue does not occur on a different computer, or no other computer is available to try:
It can be useful to determine if the issue affects a specific computer user account or all accounts.
Follow the steps below for your operating system to create a new user account to test.Windows XP
Windows Vista or Windows 7
Mac OS X
If the issue still occurs in a new user:
If the issue does not occur in a new user:
Test with an alternate iTunes Library.
Log out of the new user and log back in to the original user.
Create a new iTunes library by following steps in this article.
Connect the device to see if the issue still occurs.
If the issue does not occur with a new blank iTunes library, quit iTunes and switch back to the original library as follows:
Windows: Reopen iTunes while holding down the Shift key. When prompted, click Choose Library. Navigate to and select the original iTunes library file. By default, the iTunes Library files are stored in the following locations:
Windows XP: C:\Documents and Settings\[username]\My Documents\My Music\iTunes
Windows Vista: C:\users\[username]\Music\iTunes
Windows 7: C:\users\[username]\My Music\iTunes
Mac OS X: Reopen iTunes while holding down the Option key. When prompted, click Choose Library. Navigate to and select the original iTunes library file. By default, the iTunes Library files are stored in~/Music/iTunes.
Then, rebuild the original iTunes library files by following this article.
Above in red, it states that if the issue does "not" occur. But after creating a new library, the problem still persists but the article ends there and doesn't provide instruction if the problem still persists. I don't want to rebuild my library just to learn that this wasn't the problem in the first place.

Exactly the same concern i have, and im scared that 4 months later no one seemed to have noticed? Apple? Anyone?

Touch Screen Buttons on HP Officejet Pro 8600 are Unresponsive

Just installed new ink in the printer and the message stating "Genuine HP Ink Cartridges Installed" messsage appears. I try to press the OK button on the screen and it is unresponsive. The "?" button off the screen works, as well as the back button to the left of the screen to exit the ? screen. The display is working as the screen is able to display different messages and such, but I am unable to use the touch screen to press the on-screen buttons.
When I try to get to the factory reset screen by pressing the back button during startup, it doesn't work. I think the Genuine Ink message overrides it, making me have to press the OK button before being able to do anything else. The printer can still print, I'm just unable to use the scanning and faxing features because of this issue as I'm not able to get into their respective menus on the screen.

Hello @AlexC_BCCL , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing control panel issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
In the meantime, I'd recommend a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Opening any web page causes hangs and multiple unresponsive scripts

Any time I open up firefox, it hangs on nearly every webpage. After several minutes, an unresponsive script error will appear. Stopping the script does nothing the vast majority of the time. Most often, one to ten more unresponsive script errors will appear. I have already tried resetting firefox and running firefox in safe mode, neither of which helped the problem.

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

AE CS4 on OSX 10.5 Very Slow, Makes System Unresponsive

This is very frustrating, our company has been fighting this problem since we upgraded. I work for a major broadcaster which uses AE for all our motion graphics work. Since upgrading to CS4 we've experienced a team wide decrease in productivity. AE CS4 renders slower than CS3 and in some cases will completely lock up the computer when rendering, making it impossible to do any sort of simple multitasking. Even switching to the Finder and moving around windows is very slow. Let alone try to use Safari or type into a TextEdit document. We've tried everything, but details first.
We're running on last-gen 8-core 3.2GHz Mac Pro's. Each has 10GB of ram and 1TB of HD space (mostly empty). NVidia GeForce 8800 GT video card. Runing AE 9.0.2.42)
We realize that 10GB is not enough ram to use all 8 processors at full speed. So AE is set to use multiprocessing with a max of 3 cores with 2GB minimum with 2 GB in reserve for other applications. All the work we do is with HD footage. All footage is delivered in Apple Prores. Any comp of medium or greater complexity will completely slow down the system. When comparing CS3 rendering time to CS4, CS4 seems about 30-40% slower. When rendering CS4 will also completely lock up the system, switching windows is a complete pain. We've tried turing on and off OpenGL in AE, but no change. We're tried every combination of settings we can think of. Rendering without multiprocessing is even slower and still locks up the system. Also in Activity Monitor is will often show only limited CPU useage (see attached screen). You can see I'm running multiple aeselflink instances, but each one is no where near 100 and the system is still unresponsive!
Outside of rendering CS4 also is much more unresponsive when just working (not rendering). Moving clips around in the composition window and navigating the timeline are sometimes a chore, with lots of 1-2 second delays before taking the action. Or slow screen updates.
Any ideas what is happening here? If is something with the change from 32-bit to 64-bit. Will more ram fix it or is there something else going on? This is becoming a very frustrating situations where we have to completely restart the computer and make sure no other apps are running before even trying to render our anything. CS3 did not seem to have these problems, even with multiprocessing turned on at it's default settings. We like many of the new features in CS4 and are practically required to use it because we get a lot of projects from vendors, but it's proving very slow to work in.

I don't know how complex your comps are, but our are usually pretty complex. Simple comps with just text and 1-2 layers of video usually go pretty quick, but as soon as you ramp up complexity it slows way down. I somehow don't think that our graphics card is the problem. Most of the plugins we use do not see any benefit from OpenGL and we don't use that many 3D layers. In general we haven't seen a big boost in AE performance with OpenGL on or off. All our footage sits on a super fast Terrablock system with at least 300-400mb/s sequential read speeds. Then again it could be that AE just runs poorly on Macs.
Adolfo - we have done some quite extensive benchmarks with all our machines here. Configuring both 10GB and 16GB versions (we have not tried higher memory yet). We tested the same comp in both CS3 and CS$ with various multiprocessor settings. Our test file's complexity was indicative of the kind of projects we do. Around 30 layers, a mix of TGA sequences with alpha, QuickTimes with alpha (animation) and ProRes footage. Many layers with ReelSmart Motion Blur. A Knoll Light Factory lens flare. A mix of layers with various blurs and color correction and some transfer modes.
As you can see CS3 was much, much quicker at rendering the project. In some cases almost twice as fast as CS4. Also, strangely CS3 ran better limited to 4 processors in both the 10GB and 16GB configurations.
Benchmark Test File
CS3 Benchmarks
[note - CS3 has no options in the app for adjusting multi-processor settings. All edits had to be made in the pref file.]
10GB System -----------------
AE CS3
10GB
4 Processors
12m 43s
[note - This was the most optimized setting for CS3 which gave the best performance for us.]
AE CS3
10BG
8 Processors
24m 8s
[note - Default setting in AE CS3 for multiprocessor. System is completely unusable during render.]
16GB System -----------------
AE CS3
16GB
4 Processors
11m 54s
[note - This was the optimized setting for CS3 which gave the best performance. Each instance of the program was using 150-180 CPU in the activity monitor so it must be using more that 4 processors with this setting. Each processor used more memory than in the 10GB config.]
AE CS3
16GB
7 Processors
16m 15s
AE CS3
16BG
8 Processors
20m 13s
[note - Default setting in AE CS3 for multiprocessor. System is completely unusable during render.]
CS4 Benchmarks
In general CS4 is about half the speed of an optimized CS3. Going from 10GB to 16GB of memory gained us about 33% performance increase in the most optimized setting (4-6 processors at 2GB+ per processor).
10GB System -----------------
AE CS4
10GB total RAM
8GB reserved for AE (2GB reserved for OS)
3 Processors (2GB per processor)
24m 7s
[note - Computer response pretty slow]
AE CS4
10GB total RAM
8GB reserved for AE (2GB reserved for OS)
7 Processors (.9GB per processor)
28m 10s
[note - Computer completely unusable while rendering]
16GB System -----------------
AE CS4
16GB total RAM
8GB reserved for AE (8GB reserved for OS)
3 Processors (2GB per processor)
22m 57s
AE CS4
16GB total RAM
13GB reserved for AE (3GB reserved for OS)
4 Processors (2.33+ GB per processor)
18m 7s
AE CS4
16GB total RAM
13GB reserved for AE (3GB reserved for OS)
6 Processors (2.09 GB/Processor)
19m 1s
AE CS4
16GB total RAM
14GB reserved for AE (2GB reserved for OS)
7 Processors (1.85GB/Processor)
23m 4s
[note - This config made system very slow, left very little memory for the system.]
AE CS4
16GB total RAM
13GB reserved for AE (3GB reserved for OS)
7 Processors (1.59GB/Processor)
25m 50s

"Document Error" message box won't go away

I recently started having problems with the 2013 Pages upgrade on my Macbook Pro running Maverick. I still have and use Pages '09 because I simply can't do everything on the new upgrade, but when I do open up the new Pages, even with no document open, I get a small gray window in the upper left hand section of the screen with the "do not warn me again" square checked off. Nothing that I do makes it go away. When I open a document, that gray window just sits on top not doing anything. It won't let me move it or close or Esc out.
I've tried uninstalling the new Pages and 'upgrading' again, but no change.
Does anyone have any idea how to fix this?!
Thanks!

Can you raise the Preferences dialog with command-K and cancel that? (Probably not, but under some circumstances this may help with unresponsive dialog.)
Anyway, you don’t give much information:
How To Get Help Quickly!
Boilerplate-text:
As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.
System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)
If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.

Unresponsive Document

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