Unusally High Data Charges and Unwillingness to help

Hi, I am wanting to find out if anyone has had unusually high data usage on their Home DSL ? I have been dealing with Verizon on a problem since August and have received exactly no help on this problem. I received a bill for over $600 and they say I've used over 75G of data in a month. Also since I have refused to pay the bill and they have suspended service, I have used over 65G of data since they have suspended service. Someone please tell me how this is possible. I have a business line through my employer and have talked to the business center on this matter and nothing has been done except for my bill to keep going up even after they have suspended service. Help Please !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I'm not sure if someone who doesn't know the difference between DSL( stands for digital subscriber line ) and wireless can say with any authority they didn't use the amount of data in question.
Using 75 GB in a month is nothing. Especially if you connecting a PC to your connection. 75 GB would be a light month for us.
Anyways what devices do you connect with your connection?

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It's my understanding that when traveling overseas, all i have to do is turn off cellular data to avoid high data charges.

it's my understanding that when traveling overseas, all i have to do is turn off cellular data to avoid high data charges.

With Airplane Mode you will not receive phone calls. If you are just worried about Data Charges then just go to Settings>Cellular>Data 'Off' This may also turn your iMessage off such that all your iMessages even in a WiFi environment go out as Text Messages. If you still want to use iMessage from Apple device to Apple device in a WiFi network then go to Settings>Messages> and turn it back on after you have set Cellular Data to Off. Ckuan is correct though about having some per minute received or outgoing call and text charges. For one example, if you were traveling in Canada but didn't have a Canada Plan you would pay about 89 cents per minute and 50 cents per send / receive Text.

Mexico Roaming Data Charges and MiFi Hotspot Wireless

Hi,
I've been a Verizon customer for many years. I've used their PC Card and the unlimited data plan for my computer. I often travel near the border, Detroit, MI ... Niagara Falls, NY ... Laredo, TX ... Del Rio, TX ... El Paso, TX ... Nogales, AZ ... Calexico, CA ... San Diego, CA ... often. In the VZAccess Manager, the software used by the computer to connect, I have roaming disabled. Recently I upgraded to the MiFi and love the ability to have my laptop and my wife's connected at the same time. Recently near the Mexico border, the first time since having the MiFi, I checked my online Verizon usage and didn't see any mention of Mexico. There's nothing in any user manual about how to disable roaming specific to the MiFi, so I took that to mean that since the VZAccess Manager's settings controlled the MiFi while connected via USB, the settings also applied while wireless. They don't. I have since logged into the MiFi itself the way you would any WiFi router and there are no settings for roaming. I called Customer Service. They said there is no way to disable roaming when using it as a wireless hotspot ... and for me to "remember" to connect to just one computer with the USB cable. I intend to do that, but some people do forget ... traveling in an RV through El Paso ... just driving through ... you're close to the border. Be sure and remember to change your habits and stop using the MiFi as a wireless hotspot. I have charges for roaming in Mexico when I did not go to Mexico ... and did not know I was roaming.
My billing cycle isn't for two more days. They couldn't assure me today that all charges would be reversed ... not until the billing cycle. I would certainly hope they reverse all charges ... even if in the hundreds ... and they ought to have better safeguards rather than charge you for roaming in Mexico when you're not in Mexico. There should be a pop-up, a warning, something a user has to do to authorize the connection ... when you're not even in Mexico, but instead you are in a US city with a strong Verizon signal. If it already has a good US signal, why would it switch to a roaming signal anyway, even if that roaming signal is slightly stronger? Why roam if a strong "home" signal is available anyway?
I haven't been told that all my charges will be reversed ..., but at least I can alert you, if you use the MiFi as a HotSpot, it could switch to roaming even if you have a strong "home" signal and even if you have not crossed the US border. There is no way to stop this when using it as a HotSpot ... and you are not alerted at all unless you notice the light ... and have been told that a solid blue means roaming ... and you "remember" to check. I never noticed the blue light ... can only assume since the manual says so, that the light was blue at some point. But I never noticed it. I know now that light should be checked ... and I know now that the USB connection should be used anytime close to the border. I know that now. But people do forget. There should be some safeguard. VZAccess Manager has the ability to disable roaming and then you don't need to remember. The MiFi should should also have that ability. And actually, they shouldn't allow roaming when a home signal is available ... and even if you have roaming enabled and you cross a border, there should be a pop-up, flag, or alert of some kind where the user has to authorize the connection.
Hope this helps someone avoid this. And I hope they reverse all the charges ... even if in the hundreds.
Thank you,
Tony McCanless

Yep, I've been charged for it. They still claim that with roaming turned off, apps will bypass this and use data anyway.
"Some data applications and data functions including email updates will
still work in the background even if the iPhone data roaming is switched
off but not in direct physical use by you and this data roaming usage
would appear as it is working on the device without any warning.
The device could be using data that you don't necessarily know is being
used, for example, embedded rich content in emails can generate
significant volumes of data both ways. The email application is a likely
source of most of that data usage."
So it would seem that the "data roaming off" facility is a bit misleading, as it's not actually turning data roaming off. Apparently.
Thanks for the info Meg.

Unused Master Data Display and Deletation

Hi all,
To delete any unused master data we have to goto infoobject and execute delete master data.
Is there any other way to display or delete master data records which is not used anywhere in BW system?
Because when we are trying to delete master data it is taking long time and lost of resource. Then after also due to other processes are waiting in the system we have to kill that job after 20 to 24 hours.
Can anybody please guide me through this?
Regards,
Rohan Shah

Hi Rohan,
You can delete the data in the tables by the way below.(However this is not the ideal approach)
1. Go to SE14 -> select 'Tables' from Dictionary objects & give table name (e.g. /BI0/SCOMP_CODE) -> Click Edit -> choose the option "Activate and adjust Database" and select "Delete Data".
On execution, it will delete the data.
Hope it helps.
Rgds,
VA

I accepted iOS 8.3 upgrade last night on our iPad and now cannot turn it on - get as far as a black screen with the picture of the charger and itunes logo - help please!

I accepted the latest 8.3 iOS upgrade last night which resulted in my not being able to turn on the iPad.
Following the troubleshooting guidelines I can get as far as the black screen by forcing a restart (holding both buttons) all I can see is the diagrammatic picture of the charger and the iTunes red logo. I cannot move on from here and the instructions indicated that a message should show offering the iOS upgrade - but this is not happening for me!
If anyone can help it would be hugely appreciated - many thanks.
I think we have an iPad 2 (approx. 2 years old)
Tracey

Thank you for using the Apple Support Communities
It sounds like your iPad is in recovery mode after an error in the update process that may have occurred. The solution to this would be to plug it into a computer running the latest version of iTunes and press the restore button. This will ease the iPad and reinstall iOS. Hopefully you setup an iCloud or iTunes backup for the device.

Why does the new iOS 8.0.2 software refresh your apps if you back out to text or check another app? It's frustrating and its racking up my data charges and I really don't like it!

look I updated my phone to iOS 8.0.2 and now any time I back out of an app to text someone or check on another app it refreshes the page (if I'm on the internet) or the app and it's really annoying. If someone could please tell me how to fix this or just help get a new software up please do. It is racking up my data usage with all the refreshing and its getting really annoying and expensive.
Thank you.

Same issue here both with my iphone 5S as well as my iPad2. THe sync to my macbook air does not complete and it shows a large overcapacity level when connected, but once I disconnect there is plenty of room (4 GB) available, not a 20 GB overage.

Object Data Source and oracle connections.-Help please!!

I have a detailsview with objectdatasource as a Data source.
Every time, i Edit and save a row in the detailsview, upto 10 connections are created to Oracle. And because of this maximum no of connections is reached quickly.
I am closing/disposing the connection object in the update method.
What could be causing this behaviour?
Need help immediatley. Appreciate your time.
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That helpes quite a bit. I still can't get the app to retrieve data, but I am getting a more useful message in the log:
[Error in allocating a connection. Cause: Connection could not be allocated because: ORA-01017: invalid username/password; logon denied]
As you suggested, I removed the <default-resource-principal> stuff from sun-web.xml and modified it to match your example. Additionally, I changed the <res-ref-name> in web.xml from "jdbc/jdbc-simple" to "jdbc/oracle-dev".
The Connection Pool "Ping" from the Admin Console is successful with the user and password I have set in the parameters. (it fails if I change them, so I am pretty sure that is set up correctly) Is there another place I should check for user/pass information? Do I need to do anything to the samples/database.properties file?
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Many thanks for your help so far...

Showing date, time and/or counter - HELP!

I need the date and a counter to show (superimposed?) over the video in my iMovie. I know the date and time recorded was imported with the video files from my DV camcorder because they are available in File Info. The video recorded was a court deposition for a lawyer, and they will want the date recorded to show on the video. I'm also guessing they'll want a counter for easy access to certain parts of the video if needed. How can I do this?

Sue,
I did purchase and download the timecode overlay plug-ins you referenced. While they appear to be what I need, when I try to apply them to any of my clips, the clip just turns completely black with no sound. I know this gets into another topic, but any ideas?
Thanks so much!
Shannon

FYI: iMessage is only free if you are in a WiFi setting. Otherwise, you pay per text. And ATT will charge a minimum of $20/month for texting, in addition to your data charge and rest of bill.

I'm not giving up my iPhone, and I don't mean to sound angry. But ATT pushed me over the edge. Would love to hear who others use for their iphone carrier and what options are out there. Could this be any more complicated or more of a racket? All I want to do is use the phone the way it was intended.

Sorry my post was confusing.
Yes, my husband went from a regular phone to an iPhone when he changed. I went from a Blackberry to an iPhone. We both have to pay the $30 fee to have a smartphone. We both were able to text before. However, because mine was a Blackberry, ATT doesn't allow the text option to come across w/o paying additional (on top of the $30). They just upped that unlimited texting fee to $20/month (from $10/month).
And yes, after my phone call this morning, that is the first time anyone pointed out to me that "green = imessage" and "blue = all other texts". Sorry. I'm just not that in tune with texting to realize that on my own.
And yes, I was really excited when I updated my firmware to iOS 5 because many of the folks I texted also updated and I could finally text a few customers again.
However, the whole issue about being in a WiFi spot in order for iMessage to really be free... no, I had no clue about that, nor have I ever heard anyone say that until ATT told me today.
Part of this is because I just don't make the connection between being able to use my phone in this spot or that spot. I, very naively, thought that when I paid for service it was available.
Again, this could not possibly be any more complicated to the average user. I thought I was an above-average user but I realize I am very low on the list of knowing how to manage a smartphone effectively.
I'm just very frustrated that it takes so much time to be able to effectively use a smartphone and so much money to try to have one. It's just very very frustrating.
And yes, my husband has been the one monitoring the account. He just didn't mention that I'd been going over on previous months. Apparently it hasn't been much. Just frustrated about the entire issue, all the way around.

My iPad mini has just 'removed' all iTunes data - video and music! Help!

I had a number of films on the device and in the cloud, and also music. Today I have nothing. Any thoughts please anyone?

What activities where you doing on the iPad between the time you had these "films and music" on your device and when you noticed they were gone?

Data overage and horrable customer service.

I have been charge incorrectly for the data overage on my cellular phone, I disputed the data overage on my Verizon Wireless account, the phone and wish to open an investigation.
I don’t use my cell phone to download the movies/video or music neither did I authorized anyone to use my cell phone for the high data activities. Approximately 39GB of data was used on my mobile phone during the month of October 2014. I never had such a high data usage in the past. Based on my analysis of the bill most of the usage happened during evening/night time and on weekends. We have an internet service at home. In my household we currently have my 13 years old daughter, our cat and me leaving together. In September, we temporary moved from our house to an apartment. I have left my phone unattended several times in apartments’ gym and swimming pool, it was not password protected at that time. I have installed password recently, and changed the password for the hotspots based on tech support recommendations. My daughter knows my password, however she denies using my phone hotspots for movie or music downloads. We have a regular internet service and rarely use hotspots to connect her i-pod or my computer to the internet while driving in a car, to browse an internet. However, I often left my hotspots on, unintentionally. I suspect that somebody in the apartment building was using my mobile phone hotspots to get to the internet.
In addition, I did not receive any communications from Verizon informing me about my data overage. In the past, I always had notifications from Verizon about the data/minutes usage on my account. If I were to get a notification about high data usage, I would start an investigation immediately to find out the source of data leakage and certainly change my plan meanwhile to a higher data limit.
The only notification   I received this time, was an email from Verizon on November 3, 2014, stating that my account balance was $3123. I called Verizon Wireless the morning of November 4, 2014. I was told by a Verizon representative that I have a data overage, and was advised to change my data plan to prevent additional charges. I upgraded my account to 30 GB/month plan. I inquired about the possible cause of the high data usage, and was told by Verizon representative,   that the data was used through my hotspots.
In addition, I was informed that, Verizon has been sending e-mail messages to me beginning October 15, 2014. As I stated earlier, I received no communications from Verizon prior to November 3, 2014 warning me about data overage.
In the past 2 days, I spent over 10 hours talking to Verizon customer support, technical support and fraud departments trying to understand how so much data was used through my phone. I also went to Verizon store in Downingtown, PA in attempt to solve this problem. I shown my e-mail communications to the store manager and explained the situation. I was treated very professionally but was told to call customer service. While on the phone with Verizon, I have been bounced around from one representative to another, put on hold for hours, lost during the transfer several times, given wrong, inconsistent or contradictory information on multiple occasions. Each Verizon representative would give me different information on why I did not receive warnings from Verizon on my data usage or in contrary for example, that Verizon sent me 150 warning messages starting October 15, 2014. However I did not get any resolution to my problem even when I asked to speak to the managers.
I have been a loyal Verizon customer for over 18 years.    I feel now that Verizon did not protect me as a customer from the fraudulent activities and failed to inform me about my data usage prior to billing me the exuberant charges. I feel that the Verizon representatives are lacking training and conducting bad business practices by providing inconsistent information and bouncing customers around from one department to another.   I don’t know if I can trust my business to Verizon in the future.
I strongly believe that I should be fully credited for the data overage I did not use. I would like Verizon Corporate to improve on their current business practices to improve customer satisfaction.
I wish Verizon corporate representative to contact me via phone call and in writing to resolve these issues.

I had the same problem with my old iphone 4. The hotspot, even when used sparingly, will use OUTRAGEOUS amounts of data. The only reason I got my overages credited was because shortly after turning the hotspot off my antenna started to malfunction and would not connect to wifi at all and just sucked up data. Best of luck to you, my suggestion is to report to the BBB and go from there.

Excessive mobile data charges

I have just received my latest BT monthly mobile bill for my son's phone which includes £300 of non-itemised data usage charges. As I do not have the unlimited option which is available for only £5 per month I am faced with this horrendous charge. When I contacted them they explained that the charge is correct but do not have to provide any of the following;
Details of how the charge is made up or justify that they are correct. No times or dates are provided.
Advise me or provide any sort of warning when the 10MB free allowance has run out.
Justify why the unlimited usage charge bears no resemblance to actual costs that can be occurred without this, at £1.47 per GB. With their broadband charges you only pay a few pounds if you exceed the monthly allowance, nothing like this.
The costs are listed in the small print but you would still not be able to know the amount used without checking data usage every day.
My point is that no-one would expect charges like this to build up so quickly and without warning. Does anyone have any similar experience of this?

Hi Brian,
Sympathise with you absolutely.
I had a similar but slightly less expensive issue following a software upgrade to my HTC s620. The upgrade was perfomed by a BT customer service agent who remotely connected to my PC and made the upgrade happen. Unfortunately she forgot to inform me that I'd start receiving all my emails to my phone as well. I realised when - over two separate monthly bills - there were unexplained high data charges. Two months running BT customer service reversed out these charges. (I didn't use my phone for emails.) I have now started subscribing to the £5/month extra data package as my 20-yr old daughter is using our HTC Hero. We're now operating well within our new data limit.
May I suggest that you "count to 10" and basically go on bended knee to BT Customer Services and explain what has happened and that it was purely accidental/unintentional. Plead poverty. With luck you may have the same good fortune as me.
My advice is: Be patient and friendly and allow the staff to do a favour for a "nice" customer who has a heartbroken son begging foir his father's forgiveness. Hopefully this is the truth anyway....!
I agree with you and don't think that is at all fair to penalise customers on the basis of your bullet points.
If BT wants its brand to be synonomous with fairness, clarity and transparency - it still has a few light years to go!

Connection between data services and BWA

Hi,
I want to make a connection between Data Services 3.2 and BWA. Since we use RFC connection in between in order to have them talk with eachother but i wonder if there is any documentation that describes the RFC connection and configuration required particularly in this scenario. I have gone through the documentation that explains RFC connection between Data Services and BW and what configuration we have to do, so i wonder if there are any functions we have to export to BWA from Data Services like we do in case of BW connection to Data Services or some specific configuration we have to do. If someone help who has done connection between Data Services and BWA can help or if somebody can provide documentaton on it.

Hi,
You should ask this question over here: http://scn.sap.com/community/data-services
Regards,
H

High data use handoff

II have been trying to find out why I had unusually high data upload and download on my internet account and traced it back to Handoff feature. Basically GB's per day. Most users may not be aware of this as Handoff is turned on by default. A great feature but is not practical for those on smaller ADSL Data plans.
Wondered if there were any comments/feedback on this

What network are you on? ..... As the network's own apps that measure data usage arnt very reliable. I work for vodaofne and our own data usage app is usually wrong in the first month of having your handset.
Also check your location services, are they on? As if you have apps that use this feature then that could be eating it up.
What I'd recomend is ringing your operator and just checking that you have actually used what you think you have.
Also what apps are you generally using when you are not on wi-fi?
And have you remembered to close apps in your multitasking bar once done with them. I once had a customer that had 56 apps running in the background, and that used all her data up over a few weeks.
Its also worth asking, how much data usage do you actually have?

How to block mobile broadband permanently to avoid data charges

i love the wifi on this phone, but i occasionally accidentally get data charges. i have data roaming off, but it sometimes still goes through. what do i do???

You can either call customer service and have data blocked, but sometimes they will do it wrong and block picture/video messages as well. How i did it was that I logged into myverizon on my home computer and there is an option on the bottom to "change features" under the section labeled plan, click on that. Then on the right side of the screen there is link under the "related actions" section that says "Manage Service Blocks" click that. Finally select "block all data features" and click update. Your done and can now use your phone without fearing data charges and yes you can still use WIFI.

Unusally High Data Charges and Unwillingness to help

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