UPDATED: Changes to your Skype online status

If you use Skype on a mobile client, we’ve recently made changes to the way your Skype status is shown to your contacts. Now, when you are offline on your desktop client and not active on your mobile client for five minutes, your status will be changed from Online to Away.

After playing with the status a bit the last two weeks, I found out the situation is even worse than I thought. In addition to the status being handled incorrectly by Skype, it also matters 'to whom' it is displayed!
Example: A person X had a Windows Phone which was connected to the network and ready to receive calls/messages. The Skype app was of course not running as the Windows Phone uses WNS to be online. Skype even made it explicitly so that its Windows Phone app is suspended behind the lock screen. So the correct status should be 'online'. - Test 1: We then used a Skype (desktop version) and noticed person X was listed as 'away'. So incorrect, but at least this seems to match new announced behavior. We send a message to be sure and it arrived instantly.
- Test 2: We took a Windows Phone, and looked at the status of this same person X. It was flagged as 'offline'. Obviously incorrect. We send a message and arrived, indicating the connection to Skype servers was all fine.
- Test 3: We then took an iPhone, and looked at the status of this person X. Same as on Windows Phone, the person was listed as 'offline'. Again, send a message and arrived. Person X then started the Skype app, and behold the status changed to 'online'. Person X closed the app again, and the person became 'offline' again.
=> Since it is impossible to keep the Skype app running on Windows Phone, this means this person X will be listed as offline to mobile users 24/7 despite being able to get calls/messages.
=> Also so it seems mobile apps don't know the new 'away' status and map this to 'offline'?
Now, I could be wrong, but I cannot recall ever to have seen an 'away' status in Skype for iOS or Skype for Windows Phone. So I'm suspecting certain mobile devices indeed just don't support an 'away' status. Perhaps this will be solved with an future app update?
But regardless ...
=> So two different persons will get on occasion a different status displayed for the same individual at the same time!
And of course, just to reiterate, this is on top of the original issue, where it is impossible to see a difference between a mobile user who is connected to a network and a mobile user who isn't (in a plane, out of coverage, phone switched off, etc.). So really, Skype goes from bad to worse here ...
Currently as it is now, the 'green/yellow/gray light' presence indicator is pretty much just a random set of pixels without any consistent meaning. This means Skype is kind of like traditional calls and SMS. You can send a SMS/MMS, but have no guarantee it is read, and with calls you just have to try and see if you can reach the other person. So unless they fix this to pre-February logic, I recommend just removing the whole presence indicator as it will only confuse people.

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Skype online status's

Was curious the changes between "Online" and "Online (on a mobile device)" since they seem to be a bit dynamic occasionally on other clients receiving updates. I read previously they were bugged. What do these mean at the moment in the bugged state?
If they are decapricated, what do they currently represent?

Was curious the changes between "Online" and "Online (on a mobile device)" since they seem to be a bit dynamic occasionally on other clients receiving updates. I read previously they were bugged. What do these mean at the moment in the bugged state?
If they are decapricated, what do they currently represent?

After close skype online status is green

Dear Skype Friends,
I have every day connections with friend in Europe. After I close my PC
next day friend send me message that I am green all night. Please can skype fix this problem what start last 3 weeks.
Thanks for your support
Z.Capan
Mornington AU

Same problem for me. Using the latest Skype for desktop version. Usually I'm in invisible and when I close the laptop - it notifies others that I go online.

Is it possible to find an online status of a Skype...

Just want to see if it is possible to know if the Skype user is still active. Met a friend 2 months ago on a trip. Now ready to keep in touch. I don't think he checked the Skype online status over web option. Thanks.

Hi PinkNoiseChick,
If you have ever sync'd with iTunes, follow Randers4 recommendation in this link:
https://discussions.apple.com/thread/5832788
Cheers,
GB

Freetalk Office Phone & Skype Online Number

When reviewing the product description for the Freetalk Office Phone, it was unclear to me whether or not the phone will work with your Skype Online Number. For example, if someone calls my online number then will the Freetalk Office Phone ring?? Also if I call someone from the Freetalk Office Phone then will they see my Skype Online Number on the caller ID?
Thanks!
James

Hi, If you buy a Skype phone and an online number anyone who calls it either from a landline, mobile or Skype ID, the phone will ring. If you are signed on on another device be it a computer or IPhone app all devices will ring. As long as the Skype phone is switched on and has Internet connection it will be online 24 x 7. If you need any more info please get in touch.
Feel free to contact us on Skype ID: tetra4comms
or type 'Tetra4 Skype' in your search engine.
Tetra4 - Putting Skype to Work.
www.tetra4.com

Re-directing a Telstra number to a Skype online nu...

We have a Telstra redirection in place from a Telstra number to a Skype online number. When someone dials the Telstra number from a landline, the call is redirected to the Skype online number - no problems.
However, when someone dials the Telstra number from an Optus mobile, they get the "Optus regrets this number is disconnected" message.
We have contacted Telstra and they have advised that we must contact the service provider of the number we are redirecting to i.e.. the Skype online number. Hence, I am contacting you for help. Please advise how to fix this. Thanks

HTS wrote:
We have a Telstra redirection in place from a Telstra number to a Skype online number. When someone dials the Telstra number from a landline, the call is redirected to the Skype online number - no problems.
However, when someone dials the Telstra number from an Optus mobile, they get the "Optus regrets this number is disconnected" message.
We have contacted Telstra and they have advised that we must contact the service provider of the number we are redirecting to i.e.. the Skype online number. Hence, I am contacting you for help. Please advise how to fix this. Thanks
Can you dial the Skype Online Number directly from an Optus mobile? And, is it safe to assume that the Skype Online Number you are using is an Australian number and not a number in some other country? It is interesting that the recording you received when your Telstra landline number is dialed from an Optus mobile is from Optus. This may indicate the problem is not with Telstra or with Skype's Australian partner providing the links to the Australian telephone network, but somewhere with Optus.
You have posted in the Community forums, where Skype users try to help other Skype users. Some Skype employees monitor the forums, and may join in the discussions. If you are still having problems, you may want to click on the "Support" link at the top of the page, open a support ticket with Skype, and provide details - for example, the telephone numbers in question (an Optus mobile number, the Telstra landline number, and your Skype Online Number) along with an explanation of the problem.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Status keeps changing from invisible to online: why the issue is ignored?

There is a serious issue raised in the parallel thread, which is critical for many people: "Status keeps changing from invisible to online" (initiated on ‎16-11-2014 by b.agne, Mac section). In short, when starting using a device, the Skype status changing from "invisible" to "online" - sometimes just for a moment, though enough for others to notice you. These affects very much any type of devices. I am sure the issue has already led to multiple personal crisises and potentially financial losses due to buseness partnership issues (I came close to that myself, and now use anything but Skype for business). The question is: WHY the issue is completely ignored by Skype, Microsoft and expert comunity? Please post the solution if anybody knows how to fix the issue, or suggest how to make Microsoft to know that it should be fixed. Kind regard...

Hi, I also have the same issue. I change the status to Invisible and a later on it is already as "Online", without having even touched/opened Skype. The only way that I see this may happen is that I have the app installed on the smartphone, but before it never had this issue, but from some month ago it started. Any correction or suggestion to work around this issue? Regards

How do i enable my Itunes account? When i try to purchase or update it says "Your Apple ID has been disable." I have contacted Apple 3 times and they told me to change my password each time and i told them i tried that, but it didn't work.They didn't help

When i try to purchase or update it says "Your Apple ID has been disabled." I have contacted Apple 3 times and they told me to change my password each time and i told them i tried that, but it didn't work.They said they would try to fix it and they never contacted me after that. I have an ipod touch 2nd generation.

What did itunes support tell you?
If you did everything it says then you contacted them.
From the article you linked:
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance."

I try to open iphoto and it comes up with You have made changes to your photo library using a newer version of iPhoto. Please quit and use the latest version of iPhoto. I have downloaded photo manager and it's telling me to update but it wont update...

I try to open iphoto and it comes up with You have made changes to your photo library using a newer version of iPhoto. Please quit and use the latest version of iPhoto. I have downloaded photo manager and it's telling me to update but it wont update...

iPhoto is Apple's included program to manage your photo's and pictures.
It receives updates over time with Software updates and new machine or iLife purchases.
When iPhoto gets updated or a newer version is used, it may alter iPhoto support files, but newer iPhoto versions usually always compatible with older files which it then updates.
If you used a newer iPhoto on your iPhoto support files, then they got altered to the newer format, older iPhoto versions can't read the older format.
Somewhere along the line you somehow got a older version of iPhoto on your computer, you need to fine the newer version of iPhoto (not this photo manager, sounds like another program)
Or somewhere along the line you used a newer iPhoto version (like on another Mac) and it altered the iPhoto support files on your older version of iPhoto.
So the key here is to find the newest version of iPhoto and use that to access your iPhoto support files.
If you didn't access your iPhoto support files from another Mac, then you should have the newer iPhoto version on your computer.
Once you find it, and get it in the Dock, you should remove the older iPhoto version from your computer to prevent this from happening again.
Lastly, if the newer version of iPhoto is somehow gone off your computer, you should be able to get a copy off the latest OS X install disk or iLife using a free program called Pacifist.
http://www.charlessoft.com/
Then you need to check for updates for iPhoto in the program itself, the current version is 9.1.2

I cannot open itunes. I updated the software yesterday but it stopped working half way though use and now every time i try openeing it it comes up with the message 'allow programme to make changes to your computer?' and on clicking yes doesnt do anything.

On using my latop yesterday, i opened itunes and it gave me the option to update to the new software, which i was happy to do. I went through all the stages on installing the software and it opened up for use.
On using the software to download new music, i found it was freezing quite a lot and just in general wouldnt work. I closed the prgramme after having to use task manager as it wouln't respond. I then re-opened the programme and it came up with the message 'Do you wish to allow this prgramme to make changes to your computer?' i automatically said yes and expected itunes to open however, it didn't. I ran through troubleshoot compatibility however the issue found said 'Incompatibe application' to which i didnt know what it meant.
I've tried everything to make it work. Re-starting the computer, going on unistalling the programme and repairing it but, nothings worked.
I dont want to unistall the programme because i dont want to lose my music. I need a way to fix the programme without unistalling it.
Can anyone help??

I have already copied my photographs to the a library manager but when I tried to reuse iphoto and import the photos back into iphoto, it would not let me.
You can't "copy" your photos to the "library manager", there is just no way to any such thing.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

If I change my icloud password online will I have to change it on all devices or will it update on all device?

If I change my icloud password online will I have to change it on all devices or will it update on all device?

mckenznet,
Yes: If I change my password for iCloud will...: Apple Support Communities.

Skype online number working status in UAE

Hi,
As you already know that UAE lifted the ban on Skype, Please let me know that If I have USA online on skype will it work in UAE if some one call me over Skype online number.
Thanks

Hi will_hulse
I had exactly the same problem and just chatted to a Skype Customer Service agent for about half an hour where they made me jump through incredible trobleshooting hoops that any trained money would know was not addressing the real issue. Eventually they admitted that you cannot use 00 to replace the + when calling a Skype number from a landline or mobile. My Skype number works fine if I make the call to it from within the Skype dialler but not from other phones dialling to that number Internationally. Also on my iphone I held down the 0 to produce the + sumbol and typed in the rest of my Internationa number and even that didn't work. This is a pretty horrendous major issue and I believe that anyone who has paid for a Skype number that needs to receive calls to it from overseas needs to be reimbursed or this issue MUST be fixed immediately. It's completely crazy and unnaceptable. Quite a con!

IOS 8.1 and Skype online problem

In all my iDevices with IOS 8.1 they have a problem to stay online. After the lid of iPad Air is closed the Skype will go to offline status within some seconds. Same problem with iPad 2, iPad Mini and iPhone 4S. Only iPhone 4 with IOS 7 is working normaly.
Is there some setting which I have change to get Skype to stay online all the time, when it is loaded on background?

To resolve this issue, on your Apple device, go to Settings, General, Background App Refresh. Make sure the refresh is turned ON and Skype app in the same screen below is set to ON. If you have the main refresh switch OFF or the Skype app set to OFF, the app will go offline as it cannot synch your profile (status) to the server in real time.
You can control and set other apps to automatic refresh or turn them off individually in the same screen.
Enjoy

Reactivate your credit. Your Skype Credit is now i...

I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
I work in IT Support and one of the users is receiving a message to "Reactivate your credit. Your Skype Credit is now inactive." The Skype name is not the user's. See information below. Is this suspicious? How can I prevent user from receiving these messages other than sending e-mail to "JUNK" folder?
Hi there John Doe,
Reactivate your credit
Your Skype Credit is now inactive
We've noticed you haven't used any Skype Credit in 180 days. Your credit is now inactive - but you can reactivate it again at any time.
How to reactivate your credit
1. Visit your account on skype.com.
2. Sign in with your Skype Name and password.
3. Click Reactivate credit and follow the steps.
Your account details:
Skype Name: john.doe.net
Forgotten your password? No problem. Visit skype.com/go/forgotpassword to reset it.
Need more help?
FAQ: How do I reactivate inactive Skype Credit?
Sign in to talk to us by email or IM
Talk soon,
The people at Skype
The user also received this message several times this week with his Skype name. I changed user's name to John Doe in this message as an example.
Hello john.doe.net
Skype Credit allocation from Skype Manager
The administrator - Ron Adams - of the Skype Manager called ABC has allocated you some Skype Credit. You can start using this feature immediately.
Here's what you have been allocated:
Skype Credit amount: CAD13.99
Your Skype Name is john.doe.net
Date: Jul 30, 2013
View your Skype account
What you can do with Skype Credit:
Call landlines and mobiles worldwide
Use WiFi hotspots with Skype WiFi
Activate a Skype To Go number
Enable call forwarding
If you need assistance or want to request additional Skype features please contact your administrator – you can find their details on the Members List. Or, if you need help with anything else check out Skype’s support pages.
We hope you'll enjoy using your Skype Credit.
Thanks,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Solved!
Go to Solution.

Dear Readers,
In closing this thread (topic), which the original poster marked as "Solved," please remember this FAQ article:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit
If you encounter any difficulties, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few additional notes to help you along the way:
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to enable showing online status on the web for...

Hello, I am representing business account skype-runa.ru. There are problems with showing its online status on the web page. Exactly, the link http://mystatus.skype.com/smallicon/skype-runa.ru shows a grey image instead of green one.
What can we do to change this?

Tools >> Options >> Privacy >> Show Advanced Options, then check or tick Allow My Online Status to be Shown on the Web
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MORE TIPS, TRICKS AND UPDATES AT
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UPDATED: Changes to your Skype online status

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