Updated iTunes to 10.5 and now I have no iTunes allowance

Today I updated my iTunes to version 10.5 so I could update my iPhone 4 to iOS5. However after looking, I found I no longer had any credit/allowance. Recently I put a £25 iTunes voucher and I had £20.97 before updating. Can anyone tell me why this may have happened and how to sort the problem?
Thank you so much

First of all, are you sure you're logged into the iTunes store on the same account (Apple ID) you originally put the balance on? With iCloud, many people have created new iCloud accounts, or moved over former Mobile Me accounts. Different accounts have separate purchase history and separate balances. Sign out of the iTunes store and make sure you use your old Apple ID that you used when you put the credit into the account.
Second, check the purchase history of the account in iTunes. Make sure there are no odd purchases in there (to make sure for example, your account wasn't "hacked" or compromised), and make sure the purchase list contains things you DID purchase (thus helping you verify you are signed into the right account). The purchase history can provide clues to what happened.

Similar Messages

  • I recently did an update to my iphone 4s and now i have lost all my custom ringtones and some music I had loaded. What have I done wrong ? I did a backup and restore.

    I recently did an update to my iphone 4s and now I have lost all my custom ringtones as well as some music I had loaded. I did a restore and backup but nothing changes. What have I done wrong?

    Hello Chance1985,
    Sorry for your wait. Okay so let's try re-connecting with iTunes on your computer and syncing your device. This may give you all your stuff back. Sync in Music tab.
    ^Connor

  • HT4623 my iphone4 updated to ios6.0.1 and now i have no sounds at all on any of my apps.  What is going on and how can i fix it?

    My iphone 4 updated to ios6.0.1 and now i have no sound in any of my apps? how do i fix this?

    Reset, hold both home and power buttons for about 10 seconds until the iPhone begins to restart itself, ignore the "slide to power off" let the iPhone restart itself. See if better. If still problem, Restore iPhone with iTunes 10.7 or 11 on computer. See if better, if not and there is Warranty or AppleCare make Genius reservation and take to Apple for resolution. If no coverage, clean iPhone Charging Port with clean dry toothbrush. See if better, if not, clean again with small amount of Isopropyll Alcohol.

  • I have an HP Pavillion g6-2228dx and I updated to Windows 8.1 and now I have no audio.

    I have an HP Pavillion g6-2228dx and I updated to Windows 8.1 and now I have no audio.  Are there any drivers that can help, and where can I find them.  I have an AMD High Definition Audio Device installed in the PC

    Hi,
    Please try the following package:
       http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64878.exe
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • When my itunes was updating our kid cacelled it and now i have no tiunes at all how can i get my itunes back HELP PLEASE ?

    Hi when i was updating my itunes on my laptop our kid cacelled it and now i have no itunes any where .how can i get my itunes back HELP PLEASE ?

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • HT4623 i did my update in my iphone 4s and now i have no app store how do i get the app store back

    i did my update on my iphone 4s and no i have no app store  i have the icon but when i click on it, it opens to nothing just a blank page how do i get the app store back

    If you can't find it on any of your home screens or via the spotlight search screen then check to see if it's hidden via Settings > General > Restrictions > Safari being set 'off'

  • Updated to 5.0.1 and now i have a battery that doesn't even last half the time it did. I DEMAND AN IMMEDIATE FIX to this problem or help me downgrade to 5.0

    what a waste of an update, someone needs a pay reduction in that place.

    my battery life is significantly worse since installing ios 5.0.1
    I have the 4S, 32 gig and initially had battery drain issue, daining around 10% an hour on standby. I switched off most of the location based services, most of the notifications, siwthced off all the system services, switched off wifi ad bluetooth and just kept the basic functions and it worked great! was going down 1-2% an hour on standby and last me the entire day with light use.
    I thought the 5.0.1 would further improve battery life but since dowloading it, im draining at around 5-7% an hour on standy and quicker when i use the phone.
    It is a lot worse now cuz there is nothing else i can swtich off (apart from the effing phone itself!)
    So no, not only 5.0.1 didnt help, it has made it significantly worse.
    Any ways i can revert it back to 5.0?

  • Updated to yosemite on macbook pro 13" and now I have no volume control.

    I just recently updated to the newest OS and now I have no volume control. On the volume control icon it is empty and in the preferences it states, "internal speakers" has no internal control. Bluetooth is off and I have no ear pods connected. I hit the volume up or down key and all I get is the speaker icon with a circle and hash thru it under the icon. Is there somethin

    Hello PaulH.Reed,
    After reviewing your post, I have located an article that can help with audio issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
    Follow these steps and test the sound after each one.
    Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
    If you can hear sound from the speaker, then the speaker works. Continue with these steps to find the setting or switch that's affecting the sound. If you can't hear sound from the speaker, contact Apple Support.
    Make sure the Ring/Silent switch is set to ring. If you can see orange, it's set to silent.
    Restart your device.
    Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
    Go to Settings > Bluetooth and turn off Bluetooth.
    If there's still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
    If the device is in a case, make sure that the case doesn't block the speaker.
    Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
    Update your device to the latest version of iOS.
    If you followed these steps and still hear no sound or distorted sound, contact Apple Support.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Update to os 5.1 and now the white screen!!

    hi all, I just updated to os 5.1 and now i have the white screen after 3-5 sec of the apple logo. I have tried the sleep   home button pressed together but it did not help. Including when connected to the power cord. Pls help!!! thanks, a

    First thing to try is a reboot of your iPad. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the iPad restart. See if that fixes your problem.
    I know you said you did the Home - Sleep buttons together but did you hold it long enough to go past the red slider and on to the Apple logo?

  • HT1414 I updated to new ios and i accidently hit the restore button and now i have old pictures and text messages on my phone is there anyway to get my info back on my phone that i had before the update?

    I was updating to the current iso6 and forgot to click new phone in I-tunes when updating instead i clicked restore and now I have old info on my phone and all my current info is gone is there any way to get that info back.

    Setting up as "new" will set the device as if it were just taken out of the box.  This certainly would not restore any content that was on the device.
    Sounds like what you want is to simply restore to a more recent backup.  You did backup the device prior to updating correct?  If you did not, it's unlikely that you can get the content back.

  • I updated my iphone 4 and now i have no music on iphone, how do i transfer music from itunes to my iphone?

    i update iphone 4 and now i have no music on my iphone, how do i tranfer music from itunes to my iphone?

    Connect to iTunes via USB cable and reselect your music you want to sync.

  • TS3694 I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
    As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
    I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
    As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue.

  • How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?

    How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?

    App Store Failure / Updates White Screen
    Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
    It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS, 8.8.4.4 also alternate).

  • I did the latest update on my iphone and now I have a displayed white usb cord with an arrow pointing to ITunes with the circle with the musical note inside.  I can't turn off the phone nor can I get beyond this display.  Phone goes to voice mail..no ring

    I installed the latest update to my iphone 4 and now all I have is a display of the white usb cord with arrow pointing to ITunes with a clue circle with the musical note in it displayed.  I can't access my phone at all.  I tried calling it and it says unavailable.  I don't know how to restore it...it says it is in recovery mode but when I try to recover, it says no iphone found.
    I have no idea how what to do to restore my phone.  It's fully charged.
    GRRRR

    Put the device in DFU mode (Google it) and restore.

  • I updated to the latest IOS and now my passwords don't work.  Reset 4 time which reset for my iPad and iPhone but I cant log into my itunes account using my apple ID it indicates an error, Help?

    I updated to the latest IOS and now my passwords don't work.  Reset 4 time which reset for my iPad and iPhone but I cant log into my itunes account using my apple ID it indicates an error, Help?

    This may sound crazy, but download any free app.  This often "shocks" the other apps into working.

  • TS2430 tried to do the 7.04 update on my iPhone 5 and now it has the iTunes logo stuck on screen and when I connect to iTunes it states my phone needs to be restored??  I don't want to lose all my stuff- ideas?

    I tried to do the 7.0.4 update on my iphone 5 and now it has the itunes logo stuck on screen and when I plug into itunes it states my phone needs to be restored. I don't want to lose all my stuff.... ideas?

    here is solution
    http://support.apple.com/kb/HT1808
    You have already lost it at this stage
    but you have a backup of course

Maybe you are looking for

  • Webdynpro for ABAP and Adobe Flex

    Hi, Can any one please tell me, if there is any possibility of creating a WebDynpro ABAP application integrated with Adobe Flex? If it is possible then how is this possible and where can I get more information on the same. Thanks and Regards Nitesh

  • Help, Battery wont charge even though light is green

    My Ibook G4 has stopped charging, it will show the amber light as if it is charging but the little battery wont show charge on my Ibook. Anyone have an ideas?

  • How to get notified when InDesign Application hides (Mac)

    Hi! I need to modify the behavior of a secondary process  I launch in my plugin when the InDesign app hides (from the dock or using the cmd+h key combination). I was trying to add an observer and callback using the Notification Center (local) though

  • No valid sequence could be found for the set of patches adobe acrobat x standard (10.1.3)

    I have tried updating and/or repairing Adobe Acrobat X standard but receive the error message "no valid sequence could be found for the set of patches" I am using adobe acrobat x standard (10.1.3) running windows 7.The software came pre-installed and

  • Indesign Pantone Issue (cannot create swatch library)

    Help please. I know this topic has been discussed (Pat Davis - 04:31pm May 28, 2008) but there didn't appear to be a solution. I'm running 10.4.11 on a Power Mac G4. Indesign CS2 has decided to give me the message "Cannot create swatch library. There