Updates Available not correct

I have 17 SLES 10 SP2 servers running the ZLM 7.2.2 HP3 agent attaching to a SLES 10 SP2 Primary ZLM server also running ZLM 7.2.2 HP3.
All the servers have registered correctly with the primary server and I am able to assign catalogues\bundles etc without any issues.
I am having issues with the available updates icon giving incorrect and inconsistent results.
I have assigned and subscribed to the same catalogues and bundles on all 17 devices and run a rug up -y on all devices which has successfully installed all the required packages to each device.
The ZLM server however thinks that there are some devices fully patched. Some have a few packages still requiring and update and some still have all the packages to apply.
Software inventory is enabled on the agents and my ZLM server and I have left the server for a day in case there is a scanning schedule issue.
Can anyone advise me on what I should be looking at to see why the update status is not refreshing

Dave,
good to see that there are failed ones. Not that failed are good, but it might be a indicator why you see the wrong updates.
One thing to note here ... doing any modifications on the database is not what Novell would like any customer to do. They want to make all changes via the zlm application but some things cannot be done there and must be done via sql statements. I'm not from Novell support, I'm also just a customer and I also do not like to do such sql statements, I normally avoid them and just do it when there is no other way. I just wanted to say this here, not that you start doing a lot of sql statements in the furture. That could get problems with Novell support.
So lets do a few things (if you still want):
1. count the updates that might be listed in that window for this specific device:
Code:
# psql -U zenadmin -d zenworks -x -c "select count(updateid) from zen_device_updates where updateid='01f66f44252c471b963deba14d665258';"
2. now set a previously failed queue entry to the new state that it will be processed once again:
Code:
# psql -U zenadmin -d zenworks -x -c "update zen_queue set status='N' where qid=16696;"
3. wait till this queue entry has been processed. That might take a few minutes depending on the size of your zlm server, the bundles and so on. Just run this statement and wait till the status changes to F ... Failde or S ... Succeeded. Status I indicates in progress.
Code:
# psql -U zenadmin -d zenworks -x -c "select * from zen_queue where qid=16696;"
After that has finished hopefully successful, check the number of updates with the statement from step 1 again.
Rainer

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http://i1224.photobucket.com/albums/ee374/Diavonex/9c256282736869f322d4b3071bbb2 a82_zps51a6f546.jpg

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