Upgrade FIOS TV from Prime HD to Extreme HD and Internet from 50/25 to 150/65

I upgraded my service and was informed my service would take place on 4/11/2013. I have 3 boxes in my home and none of them are receiving the new channels.  As of today, it still has not been upgraded yet i am being billed.  I used th eonline chat and the fellow could not find the issue. he then told me to pull out all the cables, check the pins, replace if bent with new ones ...etc. I can see if the boxes did not work before OR if only one box was defective - but none of them work withe the new channels!!!! How could all three boxes have bent pins. My internet is still the old speed. I am very frustrated and now have to spend time hanging on the phone with support.  Has anyone experienced this? Thank you

phurrballe wrote:
I upgraded my service and was informed my service would take place on 4/11/2013. I have 3 boxes in my home and none of them are receiving the new channels.  As of today, it still has not been upgraded yet i am being billed.  I used th eonline chat and the fellow could not find the issue. he then told me to pull out all the cables, check the pins, replace if bent with new ones ...etc. I can see if the boxes did not work before OR if only one box was defective - but none of them work withe the new channels!!!! How could all three boxes have bent pins. My internet is still the old speed. I am very frustrated and now have to spend time hanging on the phone with support.  Has anyone experienced this? Thank you
When I did a package change in January it was flawless.  The changes were completed by 6am.

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